Anonymous User
January 15, 2024
I have booked for connecting room (river view)for 2 adults 2 kids. During check in, I reminded the receptionist lady. She said she noted that. Therefore ,she gave me room 206 and she offered me late checkout at 2pm which I very happy with!
Upon into our room 206, we were stunt for a second! The room was small and with 2 single beds stick together and a queen bed next to it. It's all beds in one room! Not a connecting room! The window is just for you to look at the aircon fan with water dripping!!!! OMG.. and the toilet!!!! Don't mention about it!. I called up to reception to check if is any mistakes, the receptionist said if you can not accept this room we will give u a connecting room but the check out time will back to 12pm! Wait...ya, correct, this is exactly what I booked for isn't it??? So why are you giving us a room with bad condition and not we paid for!!!! Ok, Now you ,receptionist spontaneously giving me my connecting room after i called. Tq
Questions........ why are you keeping the connecting room that I booked for????? 😡😡