Grand Copthorne Waterfront Reviews

Response from Property: Dear Shirozu,Thank you for sharing your feedback. We’re delighted you enjoyed our riverside location, easy access to the city, and the variety at breakfast. We’re sorry to hear about the small pieces of garbage on the floor upon check-in, and we will remind our housekeeping team to be more thorough in preparing rooms for guests.We look forward to welcoming you back to the Grand Copthorne Waterfront for an even better experience.Warm regards,Marilyn Christer Front Office Manager

Response from Property: Dear MavisOasis,Thank you for your outstanding review and for choosing Grand Copthorne Waterfront for your business trip. We are delighted you enjoyed the spacious newly renovated Grand Deluxe Room, the built-in filtered water tap, and the comfortable setup for your meeting calls. It’s also wonderful to know that you appreciated the variety of food options within and around the hotel.We truly look forward to welcoming you back for another enjoyable stay.Warm regards,Marilyn Christer Front Office Manager

Response from Property: Thank you for your review. We are glad you enjoyed your stay with us and we look forward to welcome you back again soon. Warm regardsHerlin Leman Director of Rooms

Response from Property: Dear Jane,Thank you for your kind feedback! We are delighted to hear that you enjoyed the service, cleanliness, and our convenient location. Your positive comments are greatly appreciated, and we look forward to welcoming you back for another memorable stay.Warm regards,Herlin LemanDirector of Rooms

Response from Property: Dear Radhika,Thank you for your wonderful review. We’re thrilled to hear that you enjoyed your stay in our newly renovated Grand Deluxe King room and found our reception team to be kind and welcoming.Your kind words about our amenities, cleanliness, surroundings, and service are greatly appreciated. We look forward to welcoming you back for another outstanding stay.Warm regards,Marilyn ChristerFront Office Manager

Response from Property: Dear Tutz1975,Thank you for your amazing review and for staying with us in our newly renovated Grand Deluxe Twin room!We’re so glad to hear you enjoyed the spacious room with a stunning view of Marina Bay Sands, as well as the gym, swimming pool, and direct access to the scenic riverbanks. It’s great to know you and your son had a memorable time biking and jogging along the riverside — such a wonderful way to explore the city!We’ve also taken note of your suggestion regarding laundry facilities, and we truly appreciate the feedback. While we do offer laundry and dry-cleaning services through our housekeeping team, we understand the convenience of a self-service option and will certainly consider this for future enhancements.We hope to welcome you both back soon for another great stay.Warm regards,Marilyn Christer Front Office Manager

Response from Property: Thank you so much for your outstanding review and for choosing to stay with us during your family trip!We’re truly delighted to hear that you and your family had such a comfortable and enjoyable experience. It's wonderful to know that our breakfast selection met everyone's tastes and that our team made you feel at home throughout your stay.A special thank you for recognizing Mr. Poh at the reception and Mr. Vincent at the front door—your kind words have been shared with them and the team, and they were thrilled to hear they made a positive difference during your visit.We’re especially excited to hear that you’ll be returning next week! We look forward to welcoming you and your family back for another memorable stay.Warm regards,Marilyn Christer Front Office Manager

Response from Property: Thank you for sharing your feedback about your recent stay with us.We’re glad to hear that you enjoyed the service and quality of food at our Club Lounge — we will be sure to share your kind comments with the team.However, we sincerely apologize for the concerns you had regarding the hygiene in your renovated room. Please be assured that cleanliness and guest comfort are our top priorities, and your feedback has been shared with our housekeeping and maintenance teams to ensure these issues are addressed promptly.We hope to have the chance to welcome you back in the future and provide a stay that fully meets your expectations.Warm regards,Marilyn Christer Front Office Manager

Response from Property: Dear Jono1717,Thank you for your outstanding review and perfect scores across all categories. We are thrilled to hear that you enjoyed the spaciousness of our newly renovated Grand Deluxe Room and found your stay to be highly recommendable for all types of guests.Your kind words about our amenities, cleanliness, surroundings, and service are truly appreciated. We look forward to welcoming you back to the Grand Copthorne Waterfront for another memorable stay.Warm regards,Marilyn Christer Front Office Manager

Response from Property: Thank you so much for your outstanding review!We are truly delighted to hear that your stay exceeded expectations — from our service and modern facilities to the spacious room and delicious dining offerings. It means a lot to know that you found our hotel suitable for both business and family travel.Your kind recommendation is greatly appreciated, and we look forward to welcoming you back for another exceptional experience soon.Warm regards,Marilyn Christer Front Office Manager

Response from Property: Dear Guest User,Thank you for your kind review. We’re glad you enjoyed our excellent location, convenient access to public transport, and bright riverfront rooms. It’s great to hear that you found the beds comfortable.We appreciate your feedback regarding the check-in process and will work with our team to improve efficiency. We look forward to welcoming you back for another enjoyable stay.Warm regards,Marilyn Christer Front Office Manager

Response from Property: Dear Padmanabhan,Thank you for taking the time to share your detailed feedback and for choosing to stay with us again at the Grand Copthorne Waterfront Hotel.We're delighted to hear that you and your child enjoyed the spacious and comfortable Premier King room, and that the location, room view, and housekeeping met your expectations. It’s always heartening to know when our facilities enhance our guests' experience.We are, however, truly sorry to learn about your encounter at the concierge desk and the inconvenience caused, particularly given your condition. Please accept our sincere apologies. Your comments have been shared with our team for review and follow-up, as this does not reflect the level of service we aim to provide.We value your loyalty and hope to have the opportunity to serve you better on your next visit.Warm regards,Marilyn Christer Front Office Manager

Response from Property: Thank you for your kind review!We’re so pleased to hear that you enjoyed your stay in our newly renovated Grand Deluxe King room. It’s wonderful to know you found the service excellent and the room clean and comfortable.Your kind words mean a lot to our team, and we’re delighted to know you would consider staying with us again. We truly look forward to welcoming you back for another great experience!Warm regards,Marilyn Christer Front Office Manager

Response from Property: Dear Kristine Koh,Thank you for your outstanding review. We are delighted to know you had a pleasant and enjoyable stay with us. Your feedback is greatly appreciated and will be shared with our team.We look forward to welcoming you back for another memorable stay.Warm regards,Herlin LemanDirector of Rooms