Guest Reviews of The Ritz-Carlton, Millenia Singapore
9.4/10
Amazing
1254 review
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Location9.4
Amenities9.2
Service9.4
Cleanliness9.6
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Negative reviews(49)
Guest User
Deluxe Kallang King Room
Stayed in Jan 2026
Family
3 review
7.0/10
Posted on Feb 25, 2026
Hygiene: The attention to detail was lacking; there were unidentified red stains on the indoor table. For an internationally renowned hotel brand, this is quite unacceptable.
Service: After reporting the above issues to the hotel, the response time was slow. They should have verified the situation and immediately offered a room change.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for your candid feedback. We sincerely apologize for the unexplained red stain on the table you mentioned. The cleanliness and standards of our guest rooms should meet the expectations of an international brand, and such an oversight should not have occurred. We also sincerely apologize for the slower-than-expected response time after you reported the issue and for not proactively changing your room immediately. Given the significant impact on your stay, a quicker and more decisive solution should have been prioritized. Your feedback is very insightful and reminds us that there is still room for improvement in our authorization mechanisms and on-site decision-making efficiency. We have forwarded your feedback to the Housekeeping and Front Office management teams to further strengthen our inspection procedures and emergency response standards to ensure that similar incidents do not recur. Thank you for your frank and professional suggestions. We sincerely hope to have the opportunity to serve you again in the future, and rebuild your trust with a more rigorous and efficient performance. We also sincerely hope to have the opportunity to communicate with you directly. If you would like, please contact us through the contact information listed on the hotel's official website.
Anonymous User
Deluxe Kallang King Room
Stayed in Jan 2026
Family
23 review
10/10
Outstanding
Posted on Feb 26, 2026
Met expectations, and the location is pretty good. The hotel is surrounded by malls and attractions, so you can walk or take a taxi for the minimum fare to the Merlion Park or Marina Bay Sands.
Original textTranslated by Google
Response from Property: Dear Valued Guest, thank you for sharing your stay experience. We are delighted to know that your overall experience met your expectations and that you appreciated the hotel's convenient location. Thank you for your positive feedback and support. We sincerely look forward to welcoming you back to The Ritz-Carlton, Singapore in the future, creating many more wonderful memories for your next trip.
gigihelen
Deluxe Kallang Twin Room
Stayed in Jan 2026
Family
15 review
10/10
Outstanding
Posted on Feb 24, 2026
Had a fantastic stay, definitely worth every penny! The location is super convenient; it's just a short walk to Marina Bay Sands. The cleanliness was impeccable, no complaints there. Plus, every floor has an observation deck, so you don't even need to book a bay-view room to enjoy the scenery.
Original textTranslated by Google
Response from Property: Dear Valued Guest, thank you so much for your warm and detailed feedback! We are delighted to know that you enjoyed your stay and felt that the hotel's overall quality and service were "worth the price." We are also pleased that you discovered the public viewing areas on each floor. Even without booking a bay view room, you can still enjoy city and bay views from different floors. We hope this little surprise added a unique touch to your trip. We sincerely look forward to welcoming you back to The Ritz-Carlton, Singapore in the future and spending many more wonderful moments with you.
http1
Deluxe Marina Twin Room
Stayed in Jan 2026
Family
20 review
8.7/10
Very good
Posted on Feb 23, 2026
The room was quite spacious, but the design felt a bit dated. The Ritz-Carlton service, as expected, was excellent. The hotel is conveniently located very close to the Promenade MRT station. The view of Marina Bay was also great, though the construction site in front of the hotel was a bit of a drawback.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for sharing your detailed and insightful feedback. We sincerely apologize for your comments regarding the slightly dated room design and the obstruction of views caused by construction in front of the hotel. While preserving classic design elements, the hotel is also continuously optimizing and maintaining its facilities in phases; your feedback will help us further improve the overall experience. Thank you for your understanding and appreciation. We sincerely look forward to welcoming you back to The Ritz-Carlton, Singapore in the future, where we can provide you with an even more complete and enjoyable stay.
Steve Hu
Deluxe Marina Twin Room
Stayed in Jan 2026
Family
62 review
10/10
Outstanding
Posted on Feb 21, 2026
Aside from the high price, there's nothing to fault, but then again, the location speaks for itself – it's really close to Merlion Park and Gardens by the Bay. The service, facilities, and breakfast are all top-notch.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for your candid and insightful sharing. We are delighted to learn that the hotel's service, facilities, and breakfast provided you with a first-class experience. Your recognition is invaluable to us. We sincerely look forward to welcoming you back to The Ritz-Carlton, Singapore in the future, where we will continue to repay your trust with exceptional service and ambiance.
Guest User
Elevated Kallang King Room
Stayed in Jan 2026
Couple
7 review
10/10
Outstanding
Posted on Feb 20, 2026
The room was spacious and spotlessly clean. The service was exceptional, and breakfast was delicious. Even though the hotel was almost fully booked, the staff remained consistently warm and attentive. Thumbs up! I'll definitely be staying here again on my next visit.
Original textTranslated by Google
Response from Property: Dear Valued Guest, thank you so much for your kind sharing and positive feedback! We are delighted to learn that your spacious and refreshing guest room, attentive service, and delicious breakfast all contributed to a pleasant stay. We are especially pleased that our team maintained their enthusiasm and professionalism even with high occupancy rates. We sincerely look forward to welcoming you back to The Ritz-Carlton, Singapore soon, for the same warm and unforgettable experience.
Jinjin1029
Deluxe Kallang King Room
Stayed in Jan 2026
Family
9 review
10/10
Outstanding
Posted on Mar 4, 2026
The room was quite spacious, and the complimentary children's toiletries were a nice touch. The octagonal bay window with the bathtub was absolutely beautiful. They also had a fun 'kids' check-in' activity where children received free ice cream. However, it was a bit disappointing that the kids' play area wasn't open every day, so we didn't get to experience it. Room service was a little slow, but the lobby staff were incredibly helpful. When we wanted to go to Ya Kun Kaya Toast, a staff member actually walked us all the way to the restaurant.
Original textTranslated by Google
Response from Property: 尊敬的貴賓,感謝您細緻分享此次家庭入住體驗。很高興寬敞的客房空間、小童專屬洗漱用品以及帶有八角窗的浴缸景觀為您留下美好印象;小童打卡贈送冰淇淋的小活動也為旅程增添了趣味。能夠讓親子時光更温馨,是我們非常珍視的部分。感謝您的理解與支持。誠摯期待未來再次歡迎您與家人蒞臨新加坡麗思卡爾頓美年酒店,為您創造更多温馨而難忘的時光。
Guest User
Grand Marina Room
Stayed in Jan 2026
Family
15 review
10/10
Outstanding
Posted on Mar 3, 2026
I originally wanted to try Marina Bay Sands, but it was fully booked during Chinese New Year. After comparing other hotels in Marina Bay, I chose The Ritz-Carlton. After checking in, I realized that choosing The Ritz-Carlton for my trip to Singapore was absolutely the right decision.
Firstly, from the moment I arrived at the hotel entrance, most of the Ritz-Carlton staff were very professional and polite, from the greeters and check-in to room cleaning and dining services.
Secondly, the room's view. The view from the ocean view room was unparalleled. Looking out from the floor-to-ceiling windows, Marina Bay Sands, Gardens by the Bay, and Merlion Park were all in full view. You could even watch the New Year's Eve fireworks display from the bed and the bathtub, which was amazing. The room had a large bed and a small sofa bed, perfect for families with older children who need their own space.
Next, let's talk about the room service. During our stay, my child had a very heartwarming interaction with Jairus from house cleaning, which I specifically photographed to document the conversation.
Finally, the breakfast and dinner buffets. We had the breakfast buffet for 5 consecutive days, and it offered a wide variety of choices. Although we did experience some 'aesthetic fatigue' towards the end, there were still plenty of options to keep us satisfied and full. Compared to breakfast, the dinner buffet was less value for money; the food selection was average and nothing spectacular.
If you're looking for views and...
Original textTranslated by Google
6/9
Response from Property: 尊敬的貴賓,衷心感謝您如此用心且詳盡地分享此次春節入住體驗。能夠在您原本考慮選擇金沙酒店的情況下,最終讓您感到“選擇麗思卡爾頓是太正確的決定”,我們倍感榮幸。從抵達酒店那一刻起,迎賓、前台辦理入住、客房清掃及餐飲團隊都能為您留下專業且有禮的印象,是我們始終堅持的服務標準。特別感謝您提到客房清潔同事 Jairus 與小朋友之間温馨的互動。這樣的細節正是我們最珍視的時刻,我們已將您的讚賞轉達給他,相信這份肯定會成為他繼續用心服務的動力。對於連續五天的自助早餐仍能保持豐富選擇,我們感到高興;同時也理解長時間品嚐後可能出現的審美疲勞。關於您提及自助晚餐性價比與菜品亮點方面的意見,我們會認真反饋至餐飲團隊,以進一步優化菜單設計與整體體驗。感謝您對我們景觀與服務品質的認可,也感謝您提出中肯建議。誠摯期待未來再次歡迎您與家人蒞臨新加坡麗思卡爾頓美年酒店,繼續為您打造值得珍藏的旅程回憶。
Guest User
Deluxe Kallang King Room
Stayed in Jan 2026
Family
9 review
10/10
Outstanding
Posted on Feb 23, 2026
The room was surprisingly spacious, which is rare to find in Singapore. It's perfect for families, and the location is excellent, really close to Marina Bay Sands. Highly recommended!
Original textTranslated by Google
Response from Property: Dear Valued Guest, Thank you for sharing your stay experience! We are delighted to know that the spacious and comfortable guest rooms satisfied you and your family, providing a rare level of comfort in Singapore and making your family trip more relaxed and enjoyable. We are also pleased that you appreciated the hotel's excellent location, easily walkable to landmarks such as Marina Bay Sands, adding convenience and enjoyment to your trip. We sincerely look forward to welcoming you and your family back to The Ritz-Carlton, Singapore in the future, creating many more unforgettable and heartwarming moments for you.
Guest User
Deluxe Marina Twin Room
Stayed in Jan 2026
Family
19 review
9.7/10
Amazing
Posted on Feb 22, 2026
Celebrating Chinese New Year in Singapore, I specifically chose this bay view hotel hoping to catch the fireworks. Unfortunately, only small fireworks were set off behind Marina Bay Sands, which really can't compare to the fireworks over Hong Kong's Victoria Harbour. There's a construction site downstairs, which somewhat obstructed the view, but the room itself was spacious, warmly decorated, and quite classy, perfect for a family stay over the holidays. The bak kut teh at breakfast was especially fragrant. A special shout-out goes to the housekeeping staff; they were incredibly diligent, keeping everything spotless without fail, and always polite and thoughtful. This is quite rare and commendable in Southeast Asia, where there can sometimes be discrimination against Chinese people. Huge thanks to them for their hard work!
Original textTranslated by Google
Response from Property: Dear Valued Guest, thank you for choosing to celebrate Chinese New Year in Singapore and for sharing your sincere and attentive stay with us. We are delighted that you enjoyed the Bak Kut Teh at breakfast, and we especially appreciate your positive feedback on our housekeeping staff. We have forwarded your praise to the relevant team members. At the same time, we are pleased that you found your room spacious, comfortable, and elegantly decorated, creating a festive atmosphere perfect for your family reunion. Thank you for choosing to spend the holidays with us, and thank you for your understanding and encouragement. We sincerely look forward to welcoming you and your family to the Ritz-Carlton, Singapore again in the future, to share many more warm and unforgettable moments together.
Wudixiaokache
Deluxe Marina King Room
Stayed in Jan 2026
Family
29 review
10/10
Outstanding
Posted on Feb 23, 2026
Overall, a good experience. The hotel environment is great, and the breakfast is quite rich, clearly designed to cater to various ethnicities. If you go before 8:30 AM, you won't have to wait in line, but it does get busy later. The staff are also very enthusiastic. It would be even better if there was an exit at the back of the hotel, so we wouldn't have to walk around to get to the subway station.
Original textTranslated by Google
Response from Property: Dear Valued Guest, thank you for sharing your stay experience. We are delighted to know that you were satisfied with the overall hotel environment, the delicious breakfast demonstrated our attentive care for all guests, and the team's warm service added to your enjoyment. Thank you sincerely for your feedback and affirmation. We look forward to welcoming you back to The Ritz-Carlton, Singapore in the future, ensuring every stay is smooth and pleasant.
Guest User
Deluxe Marina King Room
Stayed in Jan 2026
Family
5 review
10/10
Outstanding
Posted on Feb 18, 2026
The hotel's location is excellent, with direct walking access to Gardens by the Bay, Merlion Park, the Singapore Flyer, and other attractions. There's also convenient access to the subway and bus. Plus, the room views are beautiful, offering a direct sightline to the fireworks. Complimentary chocolates are provided daily.
Original textTranslated by Google
Response from Property: Dear Valued Guest, thank you for sharing such a wonderful stay. We are delighted that the hotel's excellent location made your trip so convenient, allowing you to easily walk to attractions such as Gardens by the Bay, Merlion Park, and the Singapore Flyer, making exploring the city a relaxed and enjoyable experience. We were especially pleased that you enjoyed the stunning views from your room, and even witnessed the dazzling fireworks display. Being able to quietly admire the city night sky from your room is a truly precious memory. We also hope that the daily complimentary chocolates will add a touch of warmth and sweetness to your journey. Thank you for your positive feedback. We sincerely look forward to welcoming you back to The Ritz-Carlton, Singapore in the near future, creating many more memorable moments for you.
Anonymous User
Deluxe Marina Twin Room
Stayed in Jan 2026
Family
11 review
9.7/10
Amazing
Posted on Feb 27, 2026
Overall, it was a good stay. The greeter was very polite and proactively took our luggage the moment we got out of the car, so we didn't have to carry it ourselves. After checking in, we waited over an hour because the room was being cleaned. Once we got to the room, there was a plastic wrapper left by the previous guest on the floor, which was very disappointing. We contacted the front desk and they changed our room. Everything else was fine; the view was excellent, and breakfast was abundant. The chef making noodles was very professional. Perhaps it was because we changed rooms, but when we returned in the afternoon, there was a beautiful oil painting-style cake delivered to our room.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for sharing your detailed and objective experience. We are delighted to learn that from the moment you arrived, the welcoming team proactively assisted with your luggage and provided attentive service, making you feel their politeness and professionalism. We are also very pleased with your positive feedback on the hotel's view, the abundant breakfast, and the chef who cooked noodles on-site. However, we sincerely apologize for the fact that you waited for over an hour after check-in and for finding a plastic bag left behind by the previous guest in your room. Room cleaning standards should be rigorous and meticulous, and such oversights should not have occurred; we fully understand your dissatisfaction. Although we subsequently changed your room, the initial experience was affected, and we sincerely apologize. Thank you for mentioning the small gift of the oil painting cake you received when you returned to your room at noon. Whether it was due to room change coordination or routine care, we hope to express our apologies and sincerity through such small details. Your feedback is very important to us, and we have forwarded the issue to the housekeeping and front office teams to strengthen our inspection procedures and room status management during peak hours. We sincerely hope to have the opportunity to welcome you again in the future, so that we can provide you with a more rigorous and seamless experience and leave you with a truly impeccable impression.
Daofeng006
Premier Suite
Stayed in Jan 2026
Family
139 review
9.7/10
Amazing
Posted on Feb 24, 2026
Last time I stayed in a club room and it was impeccable. This time I stayed in a suite, which was also good, but definitely not as good as last time. It was mostly flawless, but since I stayed longer this time, I noticed some of the in-room facilities were a bit dated. Given Singapore's amazing food scene and convenient location, if you're here for a long vacation, I'd recommend skipping the hotel breakfast. That way, you can try more local delicacies. I've tried the hotel's breakfast and lunch buffet, and honestly, compared to what you get back home, there's nothing particularly outstanding. Singaporean food is mostly snack-style, served in individual portions, which suits my taste perfectly. Plus, the food hygiene is truly excellent; even the hawker stalls are reassuringly clean. You can easily sample cuisines from all over the world, which is really enjoyable. However, those who love stir-fries, especially Sichuan and Hunan dishes, might be a bit disappointed. During this longer stay, I discovered a back entrance to the hotel that leads to several large shopping malls nearby, making shopping and dining incredibly convenient. I also really appreciate Singapore's covered walkways; they allow you to travel everywhere in the city, rain or shine, connecting subways, buses, malls, and residential areas seamlessly. The urban planning and construction here are truly top-notch.
Original textTranslated by Google
6/7
Response from Property: Dear Valued Guest, thank you for choosing to stay with us again and for sharing such a thoughtful and sincere extended stay experience. We are honored to learn that you were impressed with your previous stay in the Club Room and were equally satisfied with your overall suite experience this time. We fully understand your comment that some of the room's facilities were slightly outdated and will continue to work on maintenance and optimization to enhance comfort while preserving the classic style. We will also pass on your feedback regarding breakfast and the buffet to the catering team. Thank you for sharing this journey with such an open and insightful perspective. We sincerely look forward to welcoming you back to The Ritz-Carlton, Singapore in the future, and hope that our next visit will provide you with an even more perfect and unforgettable experience.
Guest User
Deluxe Marina King Room
Stayed in Jan 2026
Family
19 review
6.2/10
Posted on Feb 18, 2026
To be honest, before coming here, I was torn between The Ritz and Mandarin Oriental. In the end, I decided to try The Ritz, which is often called Singapore's 6-star hotel, because I've stayed at Mandarin Oriental so many times. Honestly, I'm quite disappointed. As for why, just look at the pictures – the facilities are really quite speechless. It truly lives up to its 'old 6-star' reputation; it looks like it hasn't been maintained in decades. Plus, the breakfast wasn't good. The only saving grace was the staff, who were quite nice.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for sharing your honest experience. We understand your expectations after weighing the various brands before your trip. We sincerely apologize for any disappointment that our hotel did not meet your standards, particularly regarding facility maintenance and the breakfast experience. Over the years, the hotel has evolved, maintaining its classic design language while continuously undergoing maintenance and phased optimization. However, if the room details did not reflect the expected quality, or the facilities did not meet your expectations, these are areas we need to address and improve. Regarding the breakfast's taste and presentation, we will carefully review the menu and its quality to better meet guests' expectations of a high-end hotel. We also appreciate your continued positive feedback on our team's service. The professionalism and sincerity of our staff are our most cherished qualities. Your feedback is invaluable to us and reminds us to continuously improve both our facilities and dining options. We sincerely hope to have the opportunity to welcome you again in the future, allowing us to redefine your impression of The Ritz-Carlton, Singapore with an even more comprehensive experience.