Capella Singapore

Capella Singapore Reviews

Capella Singapore

1 The Knolls, 098297, SingaporeView hotel details
Capella Singapore
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Guest Reviews of Capella Singapore

9.5/10
Amazing
399 review
Verified reviews
Location9.5
Amenities9.3
Service9.4
Cleanliness9.6
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All reviews(399)
Positive reviews(392)
Reviews with photos/video(186)
Delicious breakfast(61)
Clean pool(42)
Great swimming pool(42)
Nice sea view(21)
Offers pick-up/drop-offs(19)
Perfect for kids(17)
Excellent afternoon tea(16)
Luxurious(14)
Negative reviews(7)
Guest User
Premier King Room With Garden View
Stayed in Feb 2026
Couple
1 review
9.0/10
Great
Posted on Mar 20, 2026
Upon checking in our stay at Capella Singapore, we were served refreshments. And we were informed there’s complimentary afternoon tea for guests at the Living Room and Pineapple Room. This was one up. I already had a good impression when I was contacted via WhatsApp 2 days before to do an online check in. Throughout the stay, it was a breeze to obtain information, request for amenities, as well as check out of our stay using WA only. The smallest accommodation room type was the premier garden room and it was at 77sqm! It was more than enough for 2 persons and I really love the space, be it sofa, bed, shower, bath tub, vanity area. The other accommodation types include manors, suites and villas. We had a swim at one of the 3 pools, which looks stacked upon one another. 2 were free form shape and the most private was a lap pool. We had the pool below Fiamma restaurant just to ourselves. We woke up early the next morning and strolled the hotel compounds, taking in animal sounds and green surround sights. We also walked to the Palawan Beach using the hotel pathway. Then we had a good breakfast at Fiamma. Breakfast was semi buffet and Ala carte mains style. I recommend the Ala carte mains over the semi buffet items. I had Osen eggs and Kaya toast, laksa, roti prata, all were good, so I’d recommend the local dishes. Thereafter we visited the gym. I’m not into gym but I like the look and the quality of the gym equipment. I think why Capella is a highly rated hotel is attention to guests. It is the first hotel I see complimentary bottled water with lemongrass scented towel being prepared for the guests automatically while the guests were at the pool. A towel and headphone were stacked nearly on each gym equipment.
6/20
Response from Property: Dear Guest,Thank you for sharing your experience with us. We are delighted to hear that your stay was enjoyable and that the check‑in process, WhatsApp assistance, and afternoon tea offerings left a positive impression.It is wonderful to know that you appreciated the spacious rooms, the tranquil pool areas, and the morning walk through our lush grounds. We are also glad you enjoyed breakfast at Fiamma and found the gym environment inviting.Your recognition of the teams thoughtful touches, such as refreshments at the pool and prepared amenities in the gym, means a great deal to us.Thank you once again for your kind feedback. We look forward to welcoming you back to Capella Singapore for another relaxing stay.Yours sincerely,Johanna DlugoschHotel ManagerCapella Singapore
Guest User
Premier King Room With Garden View
Stayed in Mar 2026
Couple
1 review
9.0/10
Great
Posted on Apr 15, 2026
Service was top notch, great experience. Some things that can be improved: Air conditioning (too hot) Insufficient lighting at vanity area Quality of breakfast can be improved
Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us.We are delighted to know that you had a great experience and that our service left a positive impression. At the same time, we truly appreciate your constructive comments regarding the air conditioning, lighting at the vanity area, and breakfast quality. Please rest assured that your feedback has been shared with our Director of Culinary and Director of Engineering for review and improvement.Your insights are invaluable in helping us enhance our guest experience, and we hope to have the opportunity to welcome you back for an even more comfortable and enjoyable stay.Yours sincerely,Johanna DlugoschHotel ManagerCapella Singapore
Sam Tay
Premier King Room With Garden View
Stayed in Mar 2026
Family
2 review
9.0/10
Great
Posted on Apr 12, 2026
Breakfast was fabulous, so was the attentive service. The only thing that was a bit disappointing was the food served during the tea break time. Was expecting more quality and quantity, but maybe that is my own view only.
Response from Property: Dear Sam,Thank you for sharing your experience with us. We are delighted to know you enjoyed our breakfast and found the service attentive—your kind words mean a great deal to our team.We also appreciate your honest feedback regarding the tea break offerings. Your comments on both quality and variety are valuable, and we will review this with the team as we continuously refine our dining experiences to elevate every touchpoint of our guests’ journey.Thank you once again for staying with us. We hope to have the pleasure of welcoming you back and creating an even more memorable experience next time.Yours Sincerely,Johanna DlugoschHotel ManagerCapella Singapore
Guest User
Premier King Room With Garden View
Stayed in Mar 2026
Family
7 review
9.5/10
Amazing
Posted on Apr 11, 2026
A wonderful one night staycation at this top tier hotel. The service is really good and the receptionist even personally bring us to our hotel room and offered to explain the functions and amenities in the room. Breakfast has nice choices of ordering and self help at buffet areas.
Response from Property: Dear User,Thank you for choosing to spend your staycation with us and for sharing your thoughtful feedback. We are so pleased to know you enjoyed your time at our hotel and that the service left a positive impression.We are delighted to hear that our team’s personalised welcome and in-room orientation added to your experience, as well as your enjoyment of breakfast with both a la carte selections and buffet offerings.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another memorable stay in the future!Yours Sincerely,Johanna DlugoschHotel ManagerCapella Singapore
KISDH
Premier King Sea View Room
Stayed in Mar 2026
Couple
18 review
10/10
Outstanding
Posted on Apr 10, 2026
This time I stayed at the Capella Singapore in a Constellation Seaview Room (upgradable for GHA members). The unique sea view and outdoor hot tub design really highlight its luxury. Here are some of the hotel's features: 1. **Location**: Situated on Sentosa Island, hotel guests don't need to pay the island entrance fee. Capella offers great privacy within Sentosa Island and is close to Universal Studios Singapore. 2. **Rooms**: The Constellation Seaview Rooms are on the 5th floor, offering fantastic views and comfortable bedding. The special outdoor hot tub is great for relieving fatigue.
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6/9
Response from Property: 尊敬的賓客,感謝您與我們分享此次入住新加坡嘉佩樂的美好體驗!我們非常高興得知您在星座海景房度過了一段愉快且舒適的時光。您對客房景觀、床品舒適度以及室外熱水泡池設計的認可,讓我們倍感榮幸。能夠為您提供一個既奢華又放鬆的度假體驗,是我們一直努力的方向。同時,也感謝您對酒店地理位置與私密環境的肯定。嘉佩樂位於聖淘沙島的靜謐一隅,既能讓賓客遠離喧囂,又可便捷前往各大景點,我們非常高興這一點為您的旅程增添了價值。再次感謝您的支持與肯定。我們衷心期待在不久的將來再次歡迎您的到來,為您帶來更加難忘的入住體驗!此致, Johanna Dlugosch酒店經理 新加坡嘉佩樂酒店
Guest User
Premier Twin Room With Garden View
Stayed in Mar 2026
Family
4 review
9.0/10
Great
Posted on Apr 8, 2026
everything is well, food is excellent! except lots of small black mosquitos that bite you by the pool. rmb to bring bug spray.
Response from Property: Dear Guest,Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay and that the food met your expectations.We also appreciate your note regarding the small mosquitoes by the pool. As our resort is set within a natural environment, the presence of insects can be unavoidable at times. That said, we do carry out regular pest control measures and will continue to enhance our efforts to minimize any inconvenience to our guests.Thank you as well for your helpful suggestion. We truly hope to welcome you back for another relaxing stay.Yours Sincerely,Johanna DlugoschHotel ManagerCapella Singapore
HTTTT
One Bedroom Garden Villa
Stayed in Mar 2026
Couple
4 review
10/10
Outstanding
Posted on Apr 13, 2026
Absolutely loved the overall experience throughout the stay. Room is spacious and clean. Breakfast selection was limited but quality over quantity. The swimming pool is the epitome of perfection. Love their sense of personalization! The cake was the best.
Response from Property: Dear HTTTT,Thank you for your kind words and for taking the time to share your experience with us. We are so pleased to know that you enjoyed your stay, from the comfort of your room to the serenity of the pool.We are delighted that breakfast and our personalised touches resonated with you—it is always our intention to create moments that feel thoughtful and meaningful.Your feedback truly encourages our team, and we look forward to welcoming you back for another memorable stay!Yours Sincerely,Johanna DlugoschHotel ManagerCapella Singapore
Guest User
Premier King Sea View Room
Stayed in Mar 2026
Couple
4 review
10/10
Outstanding
Posted on Apr 6, 2026
Absolutely beautiful, big and spacious room, with relaxing views from all the scenery, feel like a tropical sanctuary, really high class hotel, superb ambience and beautiful environment in sentosa, bathroom is great and clean and full amenities provided, staff service is helpful, warm and attentive, restaurant is top notch with lots of variety of delicious food and drinks, the swimming pools are soothing and beautifully designed, we really enjoy it, making it a perfect place for couples, highly recommended.
Response from Property: Dear Guest,Thank you very much for sharing such a glowing and heartfelt review of your stay with us!We are truly delighted to know that you enjoyed the spacious and beautifully designed room, the relaxing scenic views, and the tranquil atmosphere that made your stay feel like a tropical sanctuary. Your compliments on the bathroom amenities, overall cleanliness, and serene environment in Sentosa are greatly appreciated and affirm our commitment to maintaining the highest standards.It is especially rewarding to hear your kind words about our team’s warm, attentive, and helpful service, as well as your praise for our dining experiences. We are pleased that you enjoyed the variety and quality of food and drinks, along with the thoughtfully designed swimming pools that contributed to a soothing and memorable stay.Thank you for recommending Capella Singapore as a perfect retreat for couples. We truly value your support and are delighted that you enjoyed your experience so thoroughly. We very much look forward to welcoming you back for another exceptional and relaxing stay!Yours sincerely,Johanna DlugoschHotel ManagerCapella Singapore
Guest User
Premier King Room With Garden View
Stayed in Mar 2026
Other
1 review
6.2/10
Posted on Apr 7, 2026
Although the room facilities were just average, the overall atmosphere was very comfortable with trees and a beach. There were beautiful views without being too tiring, and the service maintained an appropriate distance. That's why I chose to spend my birthday here for two consecutive years. However, this year I had some unpleasant experiences. This year, they also prepared a birthday cake and welcome desserts. But strangely, on my birthday, the desserts and cake delivered had a lot of ants. The hotel said they would replace them the next day, but the ones delivered the next day still had ants. The hotel explained it was due to the weather, and that leaving them out for too long would attract ants. Regardless of whether that's true or not, I accepted their explanation and agreed to wait in my room for them on the third day at noon. However, they didn't show up at the agreed time, and when I called to inquire, I was told I'd have to wait another 45 minutes. This really dampened my mood and disrupted my plans. After some discussion, I finally got to eat my birthday cake when they delivered it to the Chinese restaurant that evening. It also happened to be Easter, and they sent another cake, but it also had ants. I asked them to take it away again. I just want to say it really wasn't necessary; it was exhausting for everyone involved. I didn't find ants anywhere else in the room, which was very strange. I wonder if other guests experienced the same issue in their rooms? If it truly is a weather issue, I suggest the hotel communicates with guests in advance and offers these items in the restaurant or finds other solutions, rather than having guests see food crawling with ants and then repeatedly having to contact the hotel. It's unhygienic and utterly exhausting. I wanted to have a good rest and relax, not trouble others or myself.
Original textTranslated by Google
Response from Property: 尊敬的賓客,感謝您再次選擇我們酒店慶祝生日,也感謝您對環境與服務的認可。對於此次甜品與蛋糕出現螞蟻的問題,以及多次更換和溝通不順給您帶來的困擾,我們深表歉意。這是我們在食品衞生與服務安排上的不足,未能達到您的期待。您的建議非常重要,我們已着手改進相關流程,包括加強食品檢查、優化特殊天氣下的安排,並提升溝通與響應效率,避免類似情況再次發生。很遺憾未能讓您擁有一個輕鬆愉快的假期體驗,真誠希望未來有機會為您帶來更好的入住感受。此致, Johanna Dlugosch酒店經理 新加坡嘉佩樂酒店
Guest User
Premier King Room With Garden View
Stayed in Mar 2026
Business traveller
20 review
10/10
Outstanding
Posted on Apr 6, 2026
We enjoy our stay at this luxury hotel, it was a really pleasant experience, the room is modern design, clean, big and spacious, the bed is very comfortable, full amenities provided, bathroom is great, and relaxing, location of the hotel is excellent, felt like going for a short break at a country side on top of a little hill, with lots of trees and flowers, the staff are warm and welcoming, very service oriented and helpful, the breakfast buffet was superb, offering a variety from Asian and European cuisine, the restaurants also offer good quality of the food and excellent meals, we will visit this hotel again.
Response from Property: Dear Guest,Thank you very much for taking the time to share such a detailed and wonderful review!We are delighted to know that you enjoyed a truly pleasant stay with us and that the modern design, spaciousness, and comfort of your room met your expectations. It is especially pleasing to hear that you found the bed comfortable, amenities comprehensive, and the bathroom relaxing—these details are very important to us.Your description of the hotel feeling like a peaceful countryside escape, surrounded by greenery and flowers, perfectly reflects the tranquil experience we strive to create. We are also grateful for your kind words about our warm and welcoming team, as well as your compliments on the breakfast buffet and dining experiences across our restaurants. Knowing that both our Asian and European culinary offerings impressed you is truly rewarding for our culinary and service teams.Thank you once again for your generous feedback and support. We very much look forward to welcoming you back for another memorable stay at Capella Singapore.Yours sincerely,Johanna DlugoschHotel ManagerCapella Singapore
Guest User
Premier King Room With Garden View
Stayed in Mar 2026
Family
5 review
9.5/10
Amazing
Posted on Apr 2, 2026
I loved the hotel's architecture, environment, fresh air, and pool. From my room, I had a view of a lush green forest, and the dim sum at the Chinese restaurant was excellent. The Italian restaurant had a great ambiance, but the food was a bit disappointing.
Original textTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您與我們分享寶貴的入住體驗!我們很高興得知您喜歡酒店獨特的建築外形、自然環境、清新的空氣以及泳池設施,也欣喜您從房間中欣賞到了鬱鬱葱葱的森林景觀。您對中餐廳點心的高度評價,我們已與廚房團隊分享,這對他們來説是極大的鼓勵。同時,感謝您就Fiamma的菜品提出誠懇的反饋。非常抱歉這次未能完全達到您的期望,您的意見對我們持續提升餐飲品質非常重要,我們也已轉達給相關團隊作進一步檢討與改進。再次感謝您的支持與建議,衷心期待在不久的將來再次歡迎您回到嘉佩樂新加坡,與我們共度更加滿意的入住時光。此致, Johanna Dlugosch酒店經理 新加坡嘉佩樂酒店
WaiKeong Heng
Premier King Room With Garden View
Stayed in Feb 2026
Couple
1 review
10/10
Outstanding
Posted on Mar 30, 2026
Very nice and exclusive resort! Great team over at the Fiamma where we had our breakfast - special shout-out to Grace to provided excellent table service !
Response from Property: Dear WaiKeong,Thank you for your kind review! We are delighted to hear that you enjoyed the exclusivity of the resort and had a wonderful breakfast experience at Fiamma.Your special mention of Grace for her excellent and attentive service is very much appreciated, and I will be sure to share your compliments with her and the team.We look forward to welcoming you back to Capella Singapore for another memorable stay!Yours sincerely,Johanna DlugoschHotel ManagerCapella Singapore
Yuanzhekaidianbudazhe
Premier Twin Room With Garden View
Stayed in Feb 2026
Solo traveller
11 review
10/10
Outstanding
Posted on Mar 27, 2026
Had a fantastic trip! For breakfast, you can get fresh coconuts, and the king crab onsen egg was absolutely delicious. The Capella Living Room offers complimentary snacks and refreshments daily. The minibar is restocked every day, and there's a free shuttle service to VivoCity.
Original textTranslated by Google
Response from Property: 尊敬的Yuanzhekaidianbudazhe,非常感謝您分享此次入住體驗。得知您的旅行十分滿意,我們感到非常高興。我們很欣慰您喜歡酒店的早餐選擇,以及 Capella 客廳每日提供的茶點與貼心服務。同時,也很高興酒店的各項安排為您的出行帶來了便利。感謝您選擇新加坡嘉佩樂酒店,期待在不久的將來再次歡迎您回到這裏!此致, Johanna Dlugosch酒店經理 新加坡嘉佩樂酒店
Shentongsheng3141
Premier Twin Room With Garden View
Stayed in Feb 2026
Business traveller
35 review
9.0/10
Great
Posted on Mar 24, 2026
Headed to the beach for a vacation. Facilities: This hotel has a lot of character and history, offering a unique cultural experience. Cleanliness: Everything was very clean. Service: The Chinese-speaking staff were very friendly and helpful. Environment: It's a 3-minute walk to the beach, and there's a private pool on site. You can hear birds chirping and even see peacocks. The night sky is beautiful.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you very much for sharing your stay. We are deeply pleased to learn that you have taken a seaside vacation and spent a relaxing time with us. At the same time, thank you for your affirmation of our cleanliness and hygiene work, and are pleased that the Chinese service team made your stay smoother and more friendly. We are delighted to learn that you enjoy the convenient location, just a three-minute walk to the beach, and the on-site pool and surrounding nature. Being able to hear birdsong, see peacocks, and enjoy the starry sky at night is one of the characteristic experiences that many guests love. We look forward to welcoming you back to Capella Singapore again in the near future!Sincerely, Johanna Dlugosch Hotel Manager Capella Singapore
Heniunai
Premier Twin Room With Garden View
Stayed in Feb 2026
Family
13 review
10/10
Outstanding
Posted on Mar 21, 2026
The service was excellent and the hotel was quiet, making for a fantastic experience. I'd definitely book again and recommend it to family. If you have kids, you can book hotel activities in advance. The breakfast was great, and it was super convenient to get to the beach!
Original textTranslated by Google
Response from Property: 尊敬的Heniunai,非常感謝您分享此次入住體驗。得知您對我們的貼心服務、安靜環境以及整體體驗感到滿意,我們深感欣慰, 也很高興您願意再次預訂並推薦家人前來入住。與此同時,感謝您對早餐以及前往沙灘便利性的認可。期待不久的將來再次歡迎您和家人回到新加坡嘉佩樂酒店!此致, Johanna Dlugosch酒店經理 新加坡嘉佩樂酒店