Ibis Singapore on Bencoolen

Ibis Singapore on Bencoolen Reviews

Ibis Singapore on Bencoolen

170 Bencoolen St, 189657, SingaporeView Hotel Details
Ibis Singapore on Bencoolen
Ibis Singapore on BencoolenIbis Singapore on BencoolenIbis Singapore on Bencoolen
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Ibis Singapore on Bencoolen Guest Reviews

4.3/5
Very Good
473 review
Verified reviews
Location4.5
Amenities4.0
Service4.3
Cleanliness4.3
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All reviews(473)
Positive reviews(456)
Reviews with photos/video(93)
Clean and tidy(95)
Close to metro(45)
Delicious breakfast(35)
Convenient for shopping(24)
Small room size(22)
Great value for money(19)
Convenient public transportation(7)
Friendly front desk staff(7)
Negative reviews(17)
ly64
Standard Twin Room
Stayed in Sep 2024
Family
52 review
4.0/5
Very Good
Posted on Sep 23, 2024
Great location to stay bugis very convenient walking distance to bugis area for shopping really nice enjoy
Response from Property: "We’re glad you chose to stay with us! If you have any suggestions or if there was something we could have done differently, we’d be grateful for your feedback. It helps us improve for all our guests."
Belle
Standard Queen Room
Stayed in Jun 2024
Couples
19 review
5.0/5
Outstanding
Posted on Jun 13, 2024
The staff was friendly and accommodating, always going out of their way to make sure our stay was perfect. The room itself was clean and comfortable, with all of the amenities needed. They provide free parking and refillable drinking water.
Response from Property: "We appreciate your review! If there’s anything you think we could improve, or if something made your stay extra special, we’d love to hear about it. Thanks for helping us serve you better!"
Anonymous User
Family Room
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 29, 2024
Room is decent. We had a queen bed and a single bed next to it. The beds were sufficient for 2 adults and 2 kids (age 6 and 9). The room looked exactly like the picture.
Response from Property: Dear Guest,Thank you for choosing to stay in ibis Bencoolen. Pleased to hear that you were satisfied with our guest rooms.Thank you for your comments and we look forward to welcoming you back to Ibis Bencoolen soon.SincerelyAudrey Loke
Suryanti Lim
Standard Twin Room
Stayed in Nov 2024
Booked for others
6 review
4.0/5
Very Good
Posted on Nov 12, 2024
Great location near the temple in Bugis. My parents were able to check-in successfully without me being there to assist.
Response from Property: "Thanks so much for your review! Our team is always looking to enhance the guest experience, so please share any thoughts or suggestions you might have from your stay."
Guest User
Standard Twin Room
Stayed in Jun 2024
Business travellers
8 review
4.0/5
Very Good
Posted on Jun 18, 2024
Overall pleasant. But the room didn't come with any sleeping clothes
Response from Property: "We appreciate your review! If there’s anything you think we could improve, or if something made your stay extra special, we’d love to hear about it. Thanks for helping us serve you better!"
Kwok Wang
Standard Queen Room with Extra Benefits
Stayed in Mar 2024
Business travellers
1 review
3.7/5
Posted on Apr 6, 2024
Reasonable room rate. Having a nice breakfast in hotel will be a good choice. Closed to MRT station. Very convenient.
Response from Property: Dear Kwok Wang, Thank you for choosing to stay in ibis Bencoolen. It is a pleasure to hear you sharing with us on your positive feedback that overall you had enjoyed your recent stay with us. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back.Sincerely,Audrey Loke
Tommy Teo w k
Standard Queen Room
Stayed in Nov 2024
Couples
9 review
4.0/5
Very Good
Posted on Nov 18, 2024
I think is a worth to stay and the breakfast is good. Just too early to check out.
Response from Property: Dear Tommy Teo,We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jocelyn
mukkkooo
Standard Queen Room
Stayed in Mar 2024
Couples
1 review
5.0/5
Outstanding
Posted on Mar 25, 2024
The hotel is convenient since it nears MRT. Staffs are nice. We even got 75$ voucher for dinner. Room is nice and clean,
Response from Property: Dear mukkkooo,Thank you for choosing to stay in ibis Bencoolen. It is a pleasure to hear you sharing with us on your positive feedback that overall you had enjoyed your recent stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. SincerelyAudrey Loke
Kim Yeow
Standard Twin Room
Stayed in Sep 2024
Booked for others
7 review
4.2/5
Very Good
Posted on Sep 9, 2024
Great location, within minutes from MRT. Clean room, although bed is single and not super single.
Response from Property: "We’re glad you chose to stay with us! If you have any suggestions or if there was something we could have done differently, we’d be grateful for your feedback. It helps us improve for all our guests."
Henry Mesach
Standard Queen Room
Stayed in Aug 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Aug 26, 2024
ibis Singapore on Bencoolen is a strategic hotel. near to hawkers, shops, convenience store, bus stop, MRT. it is a complete hotel
Response from Property: "Thanks so much for your review! Our team is always looking to enhance the guest experience, so please share any thoughts or suggestions you might have from your stay."
mshikin
Standard Queen Room
Stayed in Nov 2024
Family
6 review
4.0/5
Very Good
Posted on Dec 4, 2024
Have been using this hotel for many years. Very near to everything
James
Standard Twin Room
Stayed in Oct 2024
Business travellers
8 review
5.0/5
Outstanding
Posted on Oct 22, 2024
Good hotel ,strategic location ,clean and nice room , facilities is ok
Response from Property: We’re glad you chose to stay with us! If you have any suggestions or if there was something we could have done differently, we’d be grateful for your feedback. It helps us improve for all our guests
CHANBORATH
Family Room
Stayed in Dec 2023
Family
3 review
4.0/5
Very Good
Posted on Jan 1, 2024
Everything here is acceptable. Room,Mattress,pillows,towers are clean,. Staff very helpful. Good location near the market and MRT. But what is less satisfying is the early check out by 11am o'clock.
Response from Property: Dear Chanborath,Thank you for choosing to stay in ibis Bencoolen. It is a pleasure to hear you sharing with us on your positive feedback that overall you had enjoyed your recent stay with us. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back. Yours sincerely Audrey Loke
Sallyt
Standard King Room
Stayed in Dec 2023
Family
3 review
3.5/5
Posted on Jan 6, 2024
Seriously it’s well located in the town. Public transport within walking distance and convenient stores nearby. Room is smaller if compared to others hotel in the same price range. Everything is good during my stay except fire alarm triggers twice one in the early morning and another in the midnight. No explanation on why the alarm triggered and it’s really bad experience when u half way to fall asleep and wake up in the early morning.
Response from Property: Dear Sallyt,Thank you for taking the time to share your feedback with us. We value all guest reviews, as they help us improve our services. We're sorry to hear that your experience fell short of expectations. We appreciate your understanding and patience, and we are taking immediate steps to ensure such issues are promptly addressed in the future. Your feedback helps us improve, and we hope to have the opportunity to welcome you back for a much better experience.Warm regards, Marina
Donovan Tee
Standard Queen Room
Stayed in Jun 2024
Solo travellers
5 review
4.5/5
Great
Posted on Jul 14, 2024
Good location with many eateries around. Accessible to mrt station within 5 mins walk away. Room size are average
Response from Property: "Thanks for staying with us and leaving a review! Your feedback is important, so if you have any specific thoughts on how we could make future stays even better, please let us know!"