Big BamBoo Beach Resort Sipalay

Terrible resort! Not well-maintained. Owner is super rude! Does not know how to take care of its guests. We made a partial payment to book the room a few days before we were to arrive. It was confirmed. We had communication with the frontdesk but upon arrival, we were advised we wont be able to use one of the rooms pre-booked because its air condition unit wasnt working and the electrician has just been contacted. We asked if we can at least have a discount or any complimentary service since we've travelled from a far and wont be able to use the room immediately. Instead of accommodating us, owner interrupted his frontdesk and said in a rude tone, we can cancel our booking, leave and check out other resorts. It would have been understandable if he had said it in a way he wouldnt be disrespecting a guest since they are out of rooms and couldnt give us another room but instead, he was being arrogant argued with us. Even said he can close the resort and have everyone else fired because he doesnt care. The frontdesk personnel felt sorry for us and apologized. She was also embarrassed of how the owner treated us. We then decided to leave and insisted he give us back our money. Not recommending this resort at all. Not clean and only have 6 or 7 rooms not even worthy of your travel and money.