Radisson Red Hotel London Heathrow Reviews

I had the pleasure of being assisted by Limbraina, and I can’t praise her enough! From the moment I arrived, she was warm and welcoming. While I was standing in line ready to check in, she kindly approached me and asked if I needed help. She checked me in swiftly and answered all of my questions with patience and professionalism. Her exceptional customer service made my experience truly lovely, and I would happily return solely because of the wonderful way she treated me. Thank you, Limbraina, for going above and beyond!

We got an upgrade which was lovely. Nice room. The only downside is the parking situation.. we arrived late with our car and could not find a park within the hotel car park...

Perfect location to the airport - £8 taxi to terminal 2. Very clean room. Room facilities ideal for a short stay. Staff very helpful and friendly. Breakfast ok get down before 6:30am to make sure you get a good table. Plenty os selection for breakfast food. I would stay again at the hotel. If asked I would recommend the hotel to my friends.

This is the second time I’ve stayed at the Radisson Red in the past month due to flying from Heathrow. It is also the second time that checking in was chaotic, with the self check in computers not working and this not being resolved with increased or quicker staff. Moreover, the staff have a habit of not making eye contact with you, not acknowledging you, not really managing the chaos or reassuring properly. In the end, I waited in a queue for around half an hour to check in. People are naturally tired when they get to an airport hotel- the staff need to show some awareness of that. Then in the morning, I asked when the next shuttle to heathrow was and was informed, 2 minutes. I waited for 25 minutes and no bus. I went back to reception to ask what was going on and was told ‘it’s heathrow that run the bus, not us.’ It was yet more unhelpful at tidied and an unwillingness to be at all accountable.

When I check in,I pay the breakfast fee at the reception desk.But when I went to eat breakfast,the staff says he couldn’t find, let me wait long time.I booked a taxi after breakfast,waste my time and I can’t ate breakfast very good. I’m so angry

After a 15 hour flight, the Radisson Red hotel was the perfect place to relax. The rooms were large and the bed was the most comfortable I have ever slept in. We enjoyed the classy decor and the yummy selection at breakfast too!

Love the size and the design of the room. Very comfy. The location was really convenient to the airport.

Modern and spacious room, with comfy beds and a delicious breakfast. Even though it’s only a 5 minute drive from the airport, we couldn’t hear any traffic noise.

Great hotel. Shame breakfast wasn't as good as last time.

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The breakfast is good, rooms size is good, all good.

We have started in the Suit but its quality condition was not so good. Very tacky and cheap looking.

The air conditioner was very noisy and didn't heat. No one answered the phone at the front desk for half a day. The kettle was broken and it took an hour to deliver it. I've stayed in many Radisson hotels around the world, and this one is probably the worst.

Poor service, very tiring communication. I booked an extra day and it was very troublesome to cancel in advance.