The hotel is extremely close to the terminal, directly connected by a skybridge. It looks very new, boasts comprehensive facilities, and is impeccably clean. All essential toiletries such as shampoo, shower gel, hand soap, toilet paper, and slippers are provided.
The soundproofing is also excellent; despite an elevated highway being right outside the window, there was absolutely no noise inside.
They provide a 1.5-meter wide bed, which is a big plus! Many hotels in this area often have quite narrow beds, so it was a pleasant surprise to find such a spacious 1.5m bed here, making it perfect for two people.
For trips to the city center, taking the subway is also very convenient.
On 15 September, I came to check in for our second room since we had booked two rooms: one family room and one twin bedroom.
The family room was ready earlier, so we checked in around 11–12pm. At that time, the staff informed us that the second room would only be available for check-in at 3pm to avoid early check-in charges. We decided to check in later at night around 10–11pm for the other room.
During the check-in process, I requested an extra blanket for the family room (Room 459), as it was just me and my brother staying there, and we couldn’t share a single blanket. The staff asked how many people were in the room and insisted that they couldn’t provide an extra blanket without checking with the supervisor. Even after checking, they still refused and mentioned that the family room should already come with an extra quilt on the sofa bed.
I explained that there was no extra blanket or quilt in Room 459. The staff confirmed that there should be one, but when we returned to the room, there was none. I was very frustrated at this point. Later, when we went up to our twin room (Room 412), we discovered that this room actually had the extra blanket and quilt — even though this was the twin room, not the family room.
This left us very confused. How could the staff not know which room types are equipped with extra blankets? It felt unprofessional and gave us the impression that they weren’t familiar with the room assignments.
It is a typical 4+ level hotel, modest decoration but does not look old fashion yet. Spacious, clean, bright and tidy room. Everything like desk, TV, mirrors, and bathroom iis surprisingly big in Europe, at this price level. Even the shampoo and body wash are jumbo sized. Tap and shower glass door need some maintenance. Huge basin countertop, good to put everything on. Some adjacent rooms can be connected to create a family room. The staff are polite and friendly.
Very Good
462 reviews
8.9/10
Price from
RUB 8,766
per night
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I stayed at the Best Western Ariel for one night before an early morning flight from Heathrow, and it was a solid choice for convenience. The location is great — only a few minutes from Terminals 2 and 3, and there's a shuttle bus that runs regularly. Check-in was smooth and the staff were friendly and helpful, even with my late arrival.
The room was compact but clean, with everything I needed for a short stay — comfy bed, decent shower, and a kettle with tea and coffee. It’s not a luxury hotel by any means, but it served its purpose well. The soundproofing was surprisingly good considering the proximity to the airport — I barely heard any planes.
Only downside was the breakfast — it felt a bit basic for the price. Also, the decor is a bit dated, but again, for a one-night airport stopover, it’s totally fine.
Would stay again if I need to be close to Heathrow!
Our flight is cancelled in the midnight so we had to stay near the airport for an extra day. Hotel staff are helpful and friendly. Room is spacious and the breakfast is good. However unlike other IHG hotels, they do not provide bottled water, toothbrush and slippers complimentarily to customers, you have to bring your own.
Very good hotel, clean, nice staff, the location is convenient for people arriving at Heathrow. It’s far from the main attractions in London, but I managed to use the public transportation. Took me around one hour to get to Paddington. There are some markets and restaurants nearby.
I received two bottles of water while I checked in (even I am just one person)
The room is best so far I stayed in London for 4 difficult hotel. Towels are very clean. Large TV, soft bed but extremely comfortable.
The bus stop just outside of hotel near all the hotels in bath room (I think it is the closest stop compare to all other hotels)
I didn’t have chance to try the restaurant but people are just so nice.
Very good hotel for price. Rooms good size and very clean. Great deck out back on river to have a quiet drink and meal. Car parking is also affordable and well located to many shiops and restaraunts in Staines Town Centre
Spacious bedroom & very clean & well-maintained bathroom. I’m staying in premium inn plus for the 1st & last day of my UK trip. Very satisfied & very easy to take bus 105&111 to T2, without the need to use airport shuttle (cost 6-7 pounds) and bus fee with credit card is only 2.5 pounds. Great service at Thyme too & reception at restaurant is excellent!
Very Good
180 reviews
8.9/10
Price from
RUB 6,389
per night
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8.5/10
Very Good
GGuest UserI had an unpleasant encounter with a thin, elderly white lady working in the downstairs restaurant. She was very unfriendly. When I accidentally picked up the wrong cup to get water, she aggressively scolded me and demanded I leave immediately. This made me feel utterly disrespected and left me incredibly angry and speechless. Other than this incident, everything else was acceptable.
EEricukConvenient Location Near the Airport, but Check-In Process Needs Improvement
The hotel is conveniently located close to the airport, with just about a 10-minute bus ride to Heathrow. The room was clean and comfortable, providing a pleasant stay. However, the check-in process was quite slow, taking nearly half an hour to complete. This inefficiency was frustrating and detracted from an otherwise positive experience. Improving the check-in efficiency would greatly enhance the overall guest experience.
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