UNA HOTELS One Siracusa

This was my second stay at UNAHOTELS One Siracusa. My first stay was pleasant enough and I enjoyed the roof top honesty bar immensely. During my last stay (July 2024), I noticed they had a spa but did not have time to try it but this time I decided to spend a great deal of money to relay in the spa. The biggest draw for me was the large hot tub advertised, and I was looking forward to a long soak. The cost was 40 euros per person, which is quite a lot for Sicily. The hot tub was well-below body temperature, not hot at all. This meant that it was not a nice hot relaxing soak, but instead made you quite cold after a few minutes. The steam room was ok, and at least the sauna was hot, but they should really be clear in advance that the hot tub was a cold tub as that was the only reason I booked the spa (and spent 80 euro for two people). We left the spa after about 25 minutes because the hot tub was so cold. That night I called the front desk to ask about room service. They instructed me to use the App for room service, which features a Robot named Leonard who brings you the pizza in your room. While this may sound fun, Leonard is a bad robot. Full disclosure, while enjoying the roof top bar during my last stay at this hotel, I watched Leonard the Robot attempt to deliver pizza to another guest for about 30 minutes. The robot went to the elevator, back down to the lobby, and to the roof top bar over and over again, which at the time was just hilarious but also creepy because I had no idea what this robot was doing. During my stay in November of 2024, I was therefore skeptical about Leonard's abilities. I should have trusted my intuition, but as the staff member at the front desk told me I have to use the App, there was no other way to order room service apart from trusting in this shady robot. Sure enough, an hour and a half later, starving in my room, I finally went to speak with the front desk and they said that the App wasnt working anymore. It was really annoying as I had asked if I could just order room service over the phone, but they had insisted on their guests using the App. Really frustrating! In the end we went out for pizza takeaway which meant that I ended up eating dinner a full 2.5 hours after ordering pizza on the Robot deliver system. BAD ROBOT! The next morning at breakfast they offer several hot options like scrambled eggs, bacon, omelettes etc. When mine arrived it was very cold and the cheese inside was not melted. At least when I asked them to heat it up they made me a fresh one, but it was annoying as I had waited for the omelette for 20 minutes for it to arrive very cold. Probably the worst part was at check out they tired to charge me for the pizzas that never arrived! I was very clear with the staff that having to wait for over an hour for room service that never materialised was bad enough, but them not making any kind of note in my file to clarify that the pizzas had never been delivered, and that I should be offered an ap

Stayed here for only one night with a tour group. The room sizes vary as we found out from small which we had to a round/heart bed to a large room. The breakfast was good and there is a free complimentary bottle of water in the room too. They have. a roof top bar/lounge area where you are on the honor system to enter your room number when you get a drink. We had fun up there!