Castello Village Resort

Consistently friendly and accommodating staff. Ideal location near Sisi village, harbor, and restaurants. Spacious, airy rooms with comfortable beds, powerful showers, and excellent air conditioning. Stunning views.

What an amazing hotel and holiday. No problem with anything at all, a fantastic holiday 😁 Flew into Sissi quite late, found a taverna close by, the food and service 10/10 The breakfast at hotel was all you needed. The harbour was a 5 minute walk

Castello Village Resort Sissi Crete The pictures used on the various websites to sell this holiday, either do not exist or are from the Boutique Hotel across the road? None of the photos are up to date, the pool pictures used on the websites are at least 6 years old. The pool was redone in 2018! The picture of the courtyard dining area show it as fairly clean, when in fact it is filthy, there are masses of bird droppings and pine needles and seed pods on the tables and chairs, there has been no effort to clean. Main female Receptionist was very hostile towards the guests and openly stated that she HATES the English! There is no equipment for hire, there is no Concierge service, the luggage room provided was actually a hole in the ground, ( I have photos). There is no mention anywhere on the website that this hotel is Not suitable for anyone with mobility issues? Steps and ramps are everywhere, if you are in the ONLY bar that was open and need the toilets, then you have to negotiate past the pool and the the sun beds, down 2 flights of stairs and then the reverse to get back to your drink! There is no mention of the ramps, one near the dining room is about a 45 degree angle and the other from the dining room to the outside pool is so steep, yet neither of them are mentioned anywhere. Main (they call it a restaurant) but it is actually a dining area. Food is left out in the open and swarming with flies and bluebottles, they are on all the cold meats and cheeses etc, when I reported this fact to the lady in charge, she merely went to the area and shooed the flies away, there was no attempt to stop them. Needless to say we didn’t eat any of that stuff. The hot food in the evening was not good for what is supposed to be a 4 star restaurant. One night was so dire I only had a chip butty. So we had to eat out most nights, we spent most of our holiday money on food at local bars and tavernas. Lots of people were arriving at the restaurant, looking what was on offer and leaving. The hotel bar is running a con on the beer, the menu only has draught beer in two sizes small and large but they use 3 different sizes of glass? The cleaner never did anything for the first 5 days except change the towels, we spoke to the manager of housekeeping and the room was cleaned next day and once more during our two week stay. Our room was sold to us a “Luxury Room”with garden view, it had neither of these. It certainly wasn’t a luxury room, never has been? We put up with it because the other rooms were a lot worse than ours, they had no air conditioning and no natural light, some were plagued with cockroaches that the management had no idea how to deal with, they sprayed the room with air fresheners and said that will keep them out! One English couple we befriended had to change room twice in one week the next room was no better than the other, with no light and no air conditioning in one and then no air conditioning in the next, they brought a fan, but it didn’t work