Macdonald Leila Playa Resort

Positive Aspects: The reception staff were friendly and accommodating at check-in, which created a welcoming first impression. Our apartment was spacious, well-equipped with a fully functioning kitchen, and offered stunning sea views. The location was convenient, with a supermarket nearby. Areas for Improvement: Air-conditioning/heating issues: The unit in the master bedroom was not operational. Despite two visits from an engineer, the issue remained unresolved, and we were provided with a portable heater as a temporary solution. Water quality concerns: The water in all upstairs bathrooms was brown. Although reported to reception, the issue persisted until a second follow-up. Pool heating: The pool was advertised as heated, yet it was too cold to use during our stay. Early morning noise disturbances: On our fourth night, we were woken at 6 AM by cleaners in the adjacent apartment, with noise continuing for over an hour. Check-out policy: The 10 AM check-out time is unusually early compared to other hotels. Given the issues we faced, it was disappointing to be charged an additional 40 Euros to extend our stay until 1 PM. On-site restaurant: The restaurant was rarely open, lacked ambiance, and did not offer much appeal. We waited 90 minutes for food despite approx only 10 other people being in the restaurant at the time. It seems to be closed every Thursday.

Friendly, welcoming staff across the resort. Spotlessly clean and well equipped apartments. Lovely heated pool with plenty of sun beds. Have been coming to this resort for 20 years and it never disappoints. Will definitely return. Thanks to all the staff.

We arrived home yesterday after a three week stay at Leila Playa. It's wonderful. The views from our apartment were stunning. We had two terraces. The apartment was sparkling clean. The reception staff were very helpful and friendly. The facilities on the small resort are great with a gym, sauna, steam room and a heated outdoor pool. The restaurant on site has a good menu again with lovely staff. Happy Hour every evening from 6 to 7 pm. We have booked for next year.

Just stayed here for 8 nights, in a three bedroom apartment that was amazing! Well equipped, clean and even a washing machine! Beautiful sea view too… Jose was always on reception and was such a pleasure to deal with! We will sure be returning

Overall the hotel is what you expect for the money. We stayed in a 2 bed apartment. It was outdated and need of some work. Bathroom door when closed locked it self and you couldn’t get in. Wardrobe door fell off as all The hinges are broken. Sofa bed was falling apart as the holiday went on. But saying all this - it is clean and comfortable. Only had room service once in two weeks. You could ask for towels from reception. Restaurant is poor. Doesn’t open until 12 - expensive and all the food seems reheated, Closing time varied - one night closed at 8.15. Definitely the money has been spent on making the reception area look nice. We had two apartments in our family party and the one bed was a similar experience with it looking outdated. The real positives- location - next to the sea and a great harbour twenty minutes walk. The pool is lovely - great temperature and was never overall busy. Washing machine and other appliances a real plus. Reception and maintenance staff really friendly and helpful. Be warned - you need to pay for the electricity you use. Ours was around £75 for two weeks- but we were turning off the AC during the night. As it stands the costs is just about right- if it was to go up then the apartments need looking at.

First impression looked promising. We were allocated an apartment in Block C. Apartment was clean but is seriously needing a refurbishment. Decor is old and the fridge in apartment is tiny and not fit for purpose. Try to avoid Block C as it so noisy being so near the main road and the constant noise throughout the night makes sleeping difficult. Also having the cleaning meeting area just outside your door means you get even more noise and clattering each morning from 7 am. Restaurant and bar is a huge disappointment. Food on offer is not appetising, not really tasty and expensive for what you get. Complete lack of atmosphere in general bar restaurant area. Breakfast not available until after 12 o'Clock. Pool area generally isn't too bad, but there are some serious issues. The pool attendant when he was there, was always sleeping and missed a few incidents. He didn't enforce any of the posted rules, such as no reserving of loungers with some towels left on loungers for days, no jumping into pool, no lilos or balls in pool, no smoking at poolside. Some staff even used the pool area as a babysitter service and leave their children all afternoon unsupervised playing alone in the pool Tiles around the side in the actual pool were badly stained with sun tan lotions, not making an afternoon dip the most pleasant experience. Front desk staff were helpful, but let us down by promising to look at providing a room change after one wee and not contacting us. Definitely not a RCI Gold Crown resort.