La Paula Apartments & Suites

"When we arrived at La Paula, our stay exceeded all our expectations and it was perfect for a family stay. The room was very spacious and plenty of room for myself, husband and 1 year old daughter. The breakfast was amazing, the selection was delicious and there was even an a la carte menu that you could order from to have a dish freshly cooked. The staff were amazing too, so accommodating and friendly. La Paula amenities had everything you can ask for. The Wellness area was the perfect place to decompress and relax after a day of exploring. The apartments were also in a great a location. We were super close for exploring the famous Alpe Du Suiss spot. Thanks for everything again, we will be back very soon!"

Sensoria Dolomites

"Hotel - beautiful and well designed, modern with a zen atmosphere Rooms - nice size, new and modern with nice details. Food - average, plenty offered for breakfast, noon and night and with free flow of drinks. Well presented. Staff and Service - The quality of staff and service was a significant disappointment during my stay. Many staff members displayed an unapproachable attitude, which may stem from a cultural difference, they seemed unhappy and superficial. It took a few days for some of them to warm up, but as a guest, I shouldn’t have to make an effort to foster friendliness. At the reception, when I inquired about bus routes and times, I was told bluntly that I could "Google it myself." This lack of helpfulness set a negative tone for my experience. The most troubling encounter was with Antonio, who oversees the spa area. Not once did he greet any of the guests, he always looked angry. My friend and I were in the sauna, enjoying a moment of relaxation with face masks on, when he entered and abruptly ordered us to leave because he had a class and that we were not to eat or scrub which we weren’t doing either. While we were happy to move and even remove our masks, we found his barking rude and completely unacceptable. We are guests, not schoolchildren, and his outburst was unprofessional and unnecessary (he does not even understand the difference that a face mask is not a scrub but fails to communicate this). Upon check out, we reported our experience to the owner, Simon. Unfortunately, his response was lackluster; he simply acknowledged that he had heard about the incident without offering any apology, expression of concern, or follow-up action on the rudeness of his staff. It felt as though we were speaking to a wall. If the owner exhibits such indifference, it’s no wonder the staff management reflects a similar attitude. In the light of these experiences, it is evident that the overall management and staff and service requires drastic improvements. Let’s see, a defensive response to my review will reinforce my point that customer service or understanding is not a priority, as it is much easier to ignore, blame the customer and not address any problems. Location - this hotel is NOT connected to the Sella Ronda part of the slope by ski, you need to take a bus to reach the key areas. The slopes within the area are easy and not challenging. Vale for money - it is fair, full board and there is always ample food and drinks offered. Overall - It is such a shame as this place has so much potential, however it will never be able to realise it given the attitude of their management and staff. Will I return? No as I wish to have easier access to the key ski slopes and I value customer service above nice interior."

Waldrast - Forestside Living

"This hotel was one of the best hotels we have ever stayed at. Front desk personnel were very helpful with advising us where to go for dinner, where to go on walks, and was generally very friendly and welcoming. Breakfast was very standard but you expect this with a continental serving. The room we had, which was a standard room, was massive with a large bed large shower room, sitting/lounge area and a balcony - we had a lot of room. The spa facilities were also unbelievable. With a sauna, steam, relaxation room, massage room, outdoor hot tub/hot pool/normal pool. There were a lot of options for the spa facilities - especially after a long days walk, perfect come back to. This hotel was slightly more expensive than the local four stars but it is completely worth it if your budget can stretch."

Parc Hotel Florian

"Best location in Alpe Siusi. The food was the best experience we had for a half boarding in the area . Staff in very attentive and friendly. I would come back to this hotel !"

Artnatur Dolomites Hotel & Spa

"The location is stunning and the rooms themselves are spacious and modern, but unfortunately the overall experience did not meet expectations for a 4-star mountain hotel. Since Blu Hotels took over, it feels more like a chain operation than a welcoming mountain retreat. The service lacks warmth, the food feels generic rather than authentic, and some of the “rules” (like having to pass through the dining room to reach the pool or being charged for tap water) make little sense. It’s a shame because the potential of the structure is huge."

Floris Green Suites by Parc Hotel Florian

"We stayed in this beautiful suite with a private sauna and balcony. The food was excellent, alot of choice for vegetarians, and the staff were very kind and helpful. We were able to leave our bikes in the garage, where there is also a power supply."

Activehotel Diana