115 N, м. Къро, Boulevard "Tsarigradsko shose" Blvd, Mladost, Sofia, 1784, BulgariaView hotel details
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Guest Reviews of Novotel Sofia
9.1/10
Great
88 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.2
Amenities9.0
Service9.0
Cleanliness9.2
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All reviews(88)
Positive reviews(23)
Reviews with photos/video(9)
Great location(6)
Negative reviews(2)
KMS
Superior Twin Room
Stayed in Nov 2024
Business traveller
14 review
10/10
Outstanding
Posted on Dec 14, 2024
I recently stayed at the Sofia Novotel and overall had a pleasant experience. The rooms were very clean and well-maintained, providing a comfortable space to unwind after a busy day. The beds were perfect—not too firm and not too soft, ensuring a great night’s sleep.
The hotel’s location is fantastic, situated just across the street from a shopping mall, which made it incredibly convenient for dining, shopping, and entertainment. The staff were friendly and helpful, always ready to assist with a smile.
The breakfast was excellent, offering a good variety of fresh and tasty options to start the day.
The only downside was the gym, which is quite small and lacks heavy free weights and a pull-up bar. While it’s fine for a basic workout, those looking for a more comprehensive fitness setup might be disappointed.
All in all, Sofia Novotel is a great choice for its location, comfort, and service, but fitness enthusiasts might find the gym facilities limited. I would definitely stay here again!
Response from Property: Dear KMS, Thank you for the comments regarding your recent stay with us at Novotel Sofia!All of them are noted and handled to the corresponding departments for improvement. We are looking forward to welcoming you with us! Regards,David YordanovFront Office Manager
CohuMMMMMMelaka
Superior Twin Room
Stayed in May 2024
Business traveller
385 review
10/10
Outstanding
Posted on Jun 28, 2024
This is my 3rd time staying at Novotel Sofia for my business trip, the location is good, easy look for food..
Response from Property: Dear CohuMMMMMMelaka,Thank you for the review regarding your stay at Novotel Sofia!We are looking forward to welcoming you with us! Regards, David Yordanov Front Office Manager
Guest User
Superior Double Room
Stayed in Jul 2023
Solo traveller
28 review
9.5/10
Amazing
Posted on Aug 22, 2023
Clean, perfect location, free parking. The beds are a bit hard and it would be better of you guys check whether the bottles of water in the rooms are full; mines were empty.
Viking Lai
Superior Double Room
Stayed in Oct 2023
Business traveller
45 review
9.0/10
Great
Posted on Dec 5, 2023
Great hotel.
Guest User
Superior Double Room
Stayed in Aug 2025
Business traveller
25 review
10/10
Outstanding
Posted on Sep 29, 2025
Stayed for two nights. The hotel is very clean. It must be a new hotel. The facilities are also new. It is very convenient to be next to a supermarket. The front desk service is good. The check-out was two hours late on the last day. Thank you very much. I hope to come again in the future.
Original textTranslated by Google
Response from Property: Thank you for your kind feedback regarding your stay with us. We are pleased to hear that you found our hotel clean and well-equipped, and that our staff provided you with excellent service. We look forward to welcoming you back in the future.
Guest User
Mountain View Room with Sofa Bed
Stayed in Aug 2025
Business traveller
12 review
5.7/10
Posted on Sep 26, 2025
They don't clean the room every day, and even if they do, they don't change the towels. That's really not good.
Original textTranslated by Google
Response from Property: Thank you for your feedback regarding the housekeeping service during your stay. We strive to maintain high standards and sincerely apologize for falling short in this instance. However, as per our brand standards and sustainable policies, the towels are not being changed, unless specifically requested or if they are left on the room floor. Your comments will be reviewed to enhance our service quality.We are looking forward to greet you again with us! Kind regards,David YordanovFront Office Manager
Tudou Kevin
Superior Double Room
Stayed in Aug 2025
Business traveller
25 review
9.7/10
Amazing
Posted on Sep 30, 2025
The facilities are modern and the service is excellent. However, they do not provide bottled water. You have to take your empty bottles to the water dispenser in the corridor to get water.
Original textTranslated by Google
Response from Property: Thank you for your kind words regarding our modern facilities and excellent service. We appreciate your feedback regarding the water bottle policy and understand your concerns about the need to fill your own bottles at the water station. Please be informed that the water bottles in the rooms are re-fillable and purposely kept empty and sanitized after every guest stay as we are equipped with water dispenser machines on each guest floor. Please do not hesitate to contact us back on your next stay if you need any additional assistance or information!We are looking forward to greet you again with us! Kind regards,David YordanovFront Office Manager
Huogongzihuo
Superior Double Room
Stayed in Feb 2025
Business traveller
28 review
9.5/10
Amazing
Posted on Mar 11, 2025
Nice hotel, great location, very close to the airport!
Original textTranslated by Google
Response from Property: Dear Huogongzihuo,Thank you for the positive review!Welcome again with us!Kind regards,David Yordanov Front Office Manager
Guest User
Superior Twin Room
Stayed in Feb 2025
Business traveller
35 review
10/10
Outstanding
Posted on Jun 14, 2025
Not bad, pretty good
Original textTranslated by Google
Response from Property: Thank you for the review!Welcome again with us!Kind regards,David YordanovFront Office Manager
Guest User
Superior Double Room
Stayed in Mar 2023
Business traveller
1 review
4.0/10
Posted on Apr 9, 2023
Bad reception, non-existent problem solving. Nervous and angry staff. We entered the arrival date wrong, did not use the service and paid for nothing. They had no qualms about washing their hands with the service rpovider, which then transpired that they confirmed check-in without us ever arriving at the facility. Very bad.
Never again.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience with Novotel Sofia! I am sorry to see that your experience did not meet your expectations. At Novotel Sofia, we strive to provide a superior service experience for every customer prior, during and after their stay with us. Therefore your feedback is very important to us. We appreciate you sharing your rating with us, and it is our hope that you will give us the opportunity to serve you in the near future. Sincerely, Todor Minev General Manager
Response from Property: Thank you for your kind words regarding your stay at Novotel Sofia. We are pleased to hear that you enjoyed the spacious and clean rooms, as well as the convenient location near the airport and shopping options. We look forward to welcoming you back in the future.
Response from Property: Thank you for your feedback. We are pleased to hear that you found your overall experience satisfactory.
Travel is my life
Superior Double Room
Stayed in Sep 2025
Business traveller
46 review
10/10
Outstanding
Posted on Oct 4, 2025
Novotel Sofia 位置方便,鄰近機場,旁邊有shopping Mall,有食肆,有超級市場,只需幾分鐘就到,超方便!
Translate
Response from Property: Thank you for your kind words regarding the convenient location of Novotel Sofia. We are pleased to hear that our proximity to the airport and nearby amenities made your stay enjoyable.We are looking forward to welcoming you again with us!Kind regards,David YordanovFront Office Manager
Apai
Superior Twin Room
Stayed in Dec 2025
Business traveller
86 review
8.0/10
Very good
Posted on Jan 23, 2026
還不錯的。
Translate
Response from Property: Thank you for your positive feedback. We are pleased to hear that you had a satisfactory experience at Novotel Sofia. Your support is greatly appreciated and we look forward to welcoming you back in the future.
Gypsysoul_Tina
Executive Room
Stayed in Nov 2025
Business traveller
15 review
9.5/10
Amazing
Posted on Dec 13, 2025
整體還可以
Translate
Response from Property: Thank you for your feedback. We are pleased to hear that you found your overall experience satisfactory. Your comments are appreciated and will assist us in our continuous efforts to enhance our services.