Name: Sofitel Shanghai Hongqiao
Address: Shanghai, China
Rating: 9.6

United Arab Emirates

Dubai

France

Paris

China

Shanghai

Singapore

Hangzhou

Australia

Sydney

Our stay at Sofitel The Obelisk was exceptional! I have visited this hotel several times before and every time i will repeat my visit. The room was spacious and comfortable and the service was excellent.The breakfast was terrific and I loved the pool serene area. The staff was friendly and helpful, thank you so so much Mr. Mahmoud & Mr. Ankur & Mr. Baha and all the staff there.
 
They are highly recommended!

The first hotel we stated at Dubai! Staff are passionate and especially thanks to Lamya who upgrade our room which enhance our birthday trip to another level! Breakfast is nice and the staff called Solange.B is super nice and she can recognize me on second day and remember me like drinking Ice Americano!! 👍👍👍 5**

I would like to share my honest feedback regarding my recent experience at the hotel. While there were positive aspects, there were also significant concerns that impacted my overall satisfaction.  

On arrival, we were disappointed to find that the sea view room we had booked was unavailable. However, the receptionist, Malsha, was very courteous and resolved the issue by providing a room upgrade and a late check-out, which we appreciated. Additionally, the food quality was good, and the dining experience met our expectations in terms of cleanliness and taste (Thank you Daniel for your kind dining services).  

Unfortunately, several issues detracted from our stay. First, our key card was not updated in the system by 12:00 PM the following day, resulting in us being locked out of our room. More concerning, the cleaning supervisor entered our room without prior notice while my family members were asleep and while I was only partially dressed (wrapped in a towel). It was highly unprofessional for the supervisor to be unaware that the room was occupied, and this breach of privacy was unacceptable.  

When I raised these issues with the staff, the response was limited to an apology, with no further resolution or compensation offered. Given these incidents, I do not plan to return to this hotel in the future.  

While the staff’s initial efforts to accommodate us were commendable, the lack of attention to guest privacy and key card management significantly marred our experience.

Had a wonderful stay at Sofitel Dubai The Palm – truly a tropical paradise in the heart of Dubai.
The room was luxurious with stunning sea views and a peaceful vibe.
Loved the private beach, pools, and beautiful resort layout.
The staff were friendly and the service was top-notch.
Highly recommended for a relaxing and memorable getaway!
Absolutely in love with this hotel

What is the experience of a five-star hotel without heating on a day of 10 degrees to 8 degrees? It really happened to me, and it was a Sofitel. Anyway, I caught a cold directly on the second day after staying, and the windows were closed tightly. The equipment Everything else is nonsense. I complained to the front desk the next day. Anyway, the attitude was very sincere, but the problem had occurred and the facilities were very backward. The front desk service was very enthusiastic and communicated with me from the perspective of the guest. Anyway, it is a five-star hotel in Paris. It's really hard to describe

We traveled with our 14-year-old child and booked a family connecting room. Each room is relatively independent. The room is decorated simply and tastefully, the faucets are all Grohe, and the bedding is great. The hygiene is very good. The air conditioner is quiet and the temperature is suitable. The front desk and restaurant, including the room cleaning staff, all speak good English and communicate smoothly. Very polite,
The breakfast place is not big, the coffee is delicious, and the croissant Madeline is very delicious. It is a stone's throw away from the Arc de Triomphe, quiet in the hustle and bustle.
Plan to come again in the summer!

The location is good. There is a watch shop opposite the hotel entrance. It takes only 10 minutes to walk to Printemps, Galeries Lafayette and the Louvre. There is a Walmart City supermarket to the west. There is a Hunan restaurant across the road to the south where I had two meals. The first intersection to the east is the Opera Metro Station. There is also a Sichuan restaurant with good food. The hotel breakfast includes shrimp dumplings, rice and miso soup. The staff is very friendly.

There is a bar facility on the first floor of the hotel, which is available for daily watching during the European Cup. The bar service is quite good and highly recommended. In addition, the front desk staff is a little slower, but very attentive and professional.

Staff were attentive and polite. Room was very clean. There was the usual wear and tear - minor. It’ll be fantastic if the orange and white stains in the shower and next to the bathtub were completely removed, but very minor as the bathroom was super clean. My room faced a construction site and the street. In the morning I could hear the noise from the site and honking from the cars. But a bonus is that I have a view of the tower! Location is not too far away from the Bund and the financial district - short taxi ride will get you everywhere you need. Will definitely stay here again the next time I’m in Shanghai!

The hotel is not far from Hongqiao Railway Station and Airport, but note that it still takes about 20 minutes to get there by car. Personally, I was not satisfied with my stay. The hotel is quite old and in serious need of renovation. The breakfast was disappointing; the selection was limited and typical for China, with few options for those who prefer a Western breakfast. I'm not sure if it was due to the humidity, but the slippers were damp. The bathroom was also missing basic amenities like disposable shower caps and toiletry kits.

Sofitel

Columbus

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