Solihull Hotels with Gym

Kay, Joe, Majid, Mukesh, Joe and Adam- wow! Simply outstanding We are staying this weekend as we celebrate a 100th birthday party locally. Mum is also recovering from cancer and chose this hotel for all of us to stay at. We couldn't have had a warmer reception and the service has been second to none. Majid went above and beyond to make sure our dinner was perfect. We would highly recommend!

I booked a stay for one date then had to move the date due my one colleague being in the military and we eventually stayed for what we thought at the time was a pleasurable evening with this hotel on the 2nd September 2022. I felt I did call in plenty of time to move the first booking and just wanted to flag this up with them. They have now charged me for two stays and accused me of not moving the booking and not turning up. I earn a low salary due to my current job and there would be no way we would want to pay for two stays when we only wanted one night. They appear to not be concerned with my story and are refusing to refund the first booking As they have no proof it was moved on the phone by me. I did not receive an email confirming the move in dates and assumed all was well from the telephone conversation . Be aware this could and will happen to you if you need to change your room booking . They might charge you for two stays. I can barely afford this at present especially with rising prices in fuel costs. I will not be returning to this hotel group because they have ripped me off. What turned out as a smashing hotel stay has now turned into a really bad negative memory. It was not a corporate booking and every penny counts for me at this time and we are being treated as if the money means nothing , that we have been charged for two stays , for them appears normal. Even if it is wrong . Just to confirm we paid and stayed for the £205.12 Booking for one night , but were not at the hotel for the other fee they have charged which is £286 Again beware of these big hotel groups who are happy to take your money and if a mistake is made on their part, are very hard to get back a fee that they should not have taken .

Everything was very good food, staff , room etc I would have given it an even better score but I object to paying for car parking.