The Capitol Apartments Reviews

Response from Property: Dear Valued Guest,Thank you for your lovely review! We’re so glad to hear you enjoyed the apartment and that our staff were able to provide friendly and helpful service.We completely understand that the recent heat can be a bit overwhelming, especially when recovering from surgery. It seems that summer is arriving a bit earlier than usual this year! While we can't control the weather, we truly appreciate your patience and hope that despite the heat, you still found some moments of relaxation and enjoyment during your stay.We wish you all the best in your recovery and would be delighted to welcome you back in the future. Warm regards,The Capitol Apartments

Response from Property: Dear RL,Thank you for taking the time to share your great experience with us at The Capitol Apartments! We’re thrilled to hear that you enjoyed our prime location, spacious apartment, and the lovely balcony with a great view. It’s also fantastic to know that you found the apartment’s layout comfortable and perfect for relaxation.We appreciate your kind words about the value we provide, and we’re so happy that you had such a pleasant 3-night stay with us. We hope to have the opportunity to welcome you back in the future for another great experience.Thank you again for your recommendation!Warm regards,The Capitol Apartments

Response from Property: Dear Guest,Thank you for your feedback. We’re truly surprised by your comments, as they do not reflect the standards we uphold at our property.Our team takes great pride in maintaining a high level of cleanliness and quality in all rooms. Each room is carefully cleaned with linens provided by a professional cleaning company. While we understand that our location may not be ideal for everyone due to its central location, we work hard to ensure that our guests have a comfortable stay.We are disappointed to hear that your experience was not what you had hoped. Wish you all the best with your future travel.Kind regards,The Capitol Apartments

Response from Property: Dear Valued Guest,Thank you so much for your wonderful review! We’re delighted to hear that you had a great experience with us. It’s fantastic to know that our team made you feel welcome and that you enjoyed the cleanliness and amenities in your room.We’re also glad you appreciated our convenient location—being so close to local attractions really is a bonus for our guests.We hope to welcome you back soon! Safe travels, and thanks again for choosing to stay with us.Best regards,The Capitol Apartments

Response from Property: Dear De'Maggio,Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us and enjoyed our spacious rooms. It’s always a pleasure to know that our guests have had a memorable stay. Once again, thank you for taking the time to provide feedback. We hope to welcome you back in the near future!Warm regards,The Capitol Apartments

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed our central location and found the room clean, fresh, and well-equipped.We do apologise for the inconvenience you experienced during check-in. As mentioned on our website and in the welcome letter sent after booking, our reception closes at 5pm and late arrival can be arranged upfront. We also reached out to you one day prior to confirm your arrival time and provided an online check-in link to help streamline your check-in process, especially for late arrivals. We understand the frustration of being outside in the cold, and we hope the online check-in was completed before our reception closed, so we could have sent detailed key collection instructions in advance, avoiding the need for additional contact after hours.Once again, thank you for staying with us. We wish you all the best and hope to welcome you back for a smoother experience.Warm regards,The Capitol Apartments

Response from Property: Dear Jessica,Thank you so much for your kind words! We're thrilled to hear you had an amazing stay and found the place nice and clean. We truly appreciate your recommendation and look forward to welcoming you back for another great stay! Warm regards,The Capitol Apartments

Response from Property: Dear Valued Guest,Thank you for your wonderful feedback! We’re so glad to hear that you found the place clean, spacious, and warm. It’s great to know that we provided a comfortable stay for you.Once again, thank you for staying. We hope to have the pleasure of welcoming you again in the near future!Warm regards,The Capitol Apartments

Response from Property: Dear Jia Li,Thank you so much for taking the time to share your experience! We’re thrilled to hear that you enjoyed our location, and we're glad it made exploring Brisbane so convenient for you. It's great to know that the apartment was comfortable and well-equipped for your stay, and that you found the amenities like the kitchenette and laundry facilities helpful. We appreciate your feedback about the decor, and we'll provide update to owner of the apartment. Thank you for recommending The Capitol Apartments as a solid choice for those visiting Brisbane. Once again, thank you for taking the time to provide review. We look forward to welcoming you again on your next trip!Warm regards,The Capitol Apartments

Response from Property: Dear Vida,Thank you for taking the time to share your feedback.We appreciate your understanding about the room service arrangements. As part of our service model, we provide a weekly housekeeping service for extended stays. For additional items such as towels or amenities, guests are always welcome to contact us during reception hours, and we do our best to assist promptly.We understand that limited reception hours may not suit everyone, especially on Sundays when the front desk is closed. We appreciate your feedback and will take it into consideration as we continue to improve our guest experience.We hope to welcome you again in the future.Warm regards,The Capitol Apartments

Response from Property: Dear Valued Guest,Thank you so much for staying with us and taking the time to provide review! We appreciated for your kind words! It's great to hear that you enjoyed our location and found the apartment clean and well-stocked. It’s always our goal to provide everything you need for a comfortable stay. Once again, thank you for your feedback. We wish you all the best and hope to welcome you back in the future for another great stay!Warm regards,The Capitol Apartments

Response from Property: Dear BlueFlamingo,Thank you for staying and taking the time to share your feedback! We're glad to hear that you like our convenient location with variety of dining options in the area. We wish you all the best and we’d love to welcome you back on your next visit to this area.Warm regards,The Capitol Apartments

Response from Property: Dear Qumatouzhengdiandoujuezi,Thank you for your feedback! We're glad to hear you were satisfied with the spaciousness of the room. We hope to welcome you back next time you're in Brisbane. Wishing you all the best!Warm regards,The Capitol Apartments