Mercure Jakarta Simatupang Reviews

Response from Property: Dear Mrs. Zeta Omar,Thank you for sharing your detailed feedback following your stay at Mercure Jakarta Simatupang. We are pleased to hear that you enjoyed our hospitality and found the check-in and check-out process seamless. It is also great to know you appreciated our sustainable glass-bottled mineral water!However, We sincerely apologize for the condition of the bathroom floor upon your arrival. This does not meet our usual cleanliness standards, and we have addressed this specifically with our housekeeping team to ensure more rigorous inspections. Furthermore, we appreciate your honest take on our lobby coffee; as Jakarta is indeed home to world-class cafes, we take your comment as a challenge to elevate our brew to that same standard.We hope to welcome you back soon to show you our improvements.Warm regardsGuest Experience Team,

Response from Property: Dear Mr. C Wui,Thank you for choosing Mercure Jakarta Simatupang and for providing us with such detailed feedback. We are pleased to hear that our reception team provided you with a fast and friendly welcome, and that you found the shower pressure to be satisfactory.However, We would like to sincerely apologize for the areas where we fell short of your expectations. Your comments regarding the breakfast variety, the maintenance of our gym, and the lighting in the room are very important to us. We have shared your feedback with our Executive Chef and our Engineering Manager to address these concerns immediately.Furthermore, We have alerted our housekeeping team regarding the dust in the coffee corner to ensure our cleaning protocols are strictly followed. We also appreciate your specific feedback about the lighting in the luggage area; we are currently looking into ways to improve room brightness for our guests' convenience.We value your honesty as it helps us improve. We hope you will give us another chance in the future to provide you with the high-quality experience you deserve.Sincerely,The Management Team Mercure Jakarta Simatupang

Response from Property: Dear Value Guest,Thank you for your wonderful feedback. We’re delighted to hear you enjoyed our breakfast selection and appreciated the mix of local and Western options. It’s especially rewarding to know our team made a positive impression. We look forward to welcoming you again soon.Warm Reagdrs,ManagementMercure Jakarta Simatupang

Response from Property: Dear Mr.Weiweiyixiaohenqingcheng,Thank you for choosing Mercure Jakarta Simatupang and for sharing your feedback. We are glad to hear that our location was convenient for your needs.We appreciate your honest comments regarding the room size and our breakfast selection. We offer several room categories, including our Privilege and Suite rooms, which provide additional space for a more comfortable stay. Furthermore, our culinary team is constantly working to refresh our breakfast menu, and your feedback will help us focus on areas for improvement.We hope to have the opportunity to welcome you back and provide an even better experience.Warm regards, Guest Experience Team

Response from Property: Dear Value Guest,Warm greetings from Mercure Jakarta SimatupangThank you for taking the time to share your feedback. We deeply sorry to hear about the issues you encountered regarding the odor and the cleanliness of our facilities. This is certainly not the standard we strive to maintain.Please be assured that we have shared your comments with our housekeeping and maintenance leadership teams to investigate the cause and ensure this is rectified immediately. We take your comfort seriously and hope you might give us another chance to provide you with the high-quality experience you deserve.Best Regard, Guest Experience Team

Response from Property: Warm greetings from Mercure Jakarta Simatupang..Thank you for choosing to stay at our hotel during your visit to Jakarta.We would like to thank you for your great score with comments regarding your stay at Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback.The Guest satisfaction during your stay is our priority. We are pleased that the best service when you enjoyed your stay has met your expectations. We are happy because most of the staff at our hotel have good command of English so there is no miscommunication and it makes service easier. We organize everything according to service quality standards so that guests feel comfortable and satisfied after leaving the hotel. Thank you again for telling us about your experience while staying at our hotel.We hope that your next visit will be as satisfying as the previous one.Best regards, Hieronimus SupadmaFront Office Manager

Response from Property: Dear Mr. Asif,Warmest greetings from Mercure Jakarta Simatupang..Thank you very much for taking the time to share your experience with us. We truly appreciate your feedback as it helps us improve and better serve our guests.We sincerely apologize for the inconvenience caused by the condition of the room, particularly the washroom and the air conditioning system not functioning optimally. Please rest assured that your comments have been forwarded to our maintenance and housekeeping teams for immediate attention. We are committed to ensuring every guest enjoys a comfortable and pleasant stay, and your remarks will guide us in making the necessary improvements.We value your trust in choosing Mercure Jakarta Simatupang and hope to have the opportunity to welcome you back in the future—this time with a more seamless and satisfying experience.Warm regards,Hieronimus SupadmaFront Office Manager

Response from Property: Dear Value Guest,Thank you for the 5-star rating! We are so glad to hear that you found our hotel very clean and enjoyed the convenience of our location for food deliveries.We know how important a seamless experience is, whether you are dining in our restaurant or ordering from your favorite local spots. Our team takes great pride in maintaining high standards of cleanliness to ensure our guests feel comfortable throughout their stay.We look forward to welcoming you back to Mercure Jakarta Simatupang soon!Best regards,The Management Team

Response from Property: Dear Value Guest,Greetings from Mercure Jakarta Simatupang!Thank you for your review. We are so pleased that you enjoyed the 'good and comfy' atmosphere of our hotel. Whether you are here for business or leisure, we strive to provide a seamless and cozy experience for every guest.We cannot wait to host you again in the heart of South Jakarta. Best Regard,Guest Experience Team

Response from Property: Dear Value Guest,Thank you for choosing Mercure Jakarta Simatupang for your stay. We are pleased to hear that you found us to be a "pretty decent business class hotel."We strive to provide a seamless and professional environment for all our corporate guests, from our strategic location to our in-room amenities. We hope we were able to contribute to a productive trip for you.We look forward to welcoming you back during your next business visit to the area.Warm regards,Guest Experience Team.

Response from Property: Dear Valued GuestWarmest greetings from Mercure Jakarta Simatupang..Thank you for your positive review for us!We are happy to hear that we already provided good service for you and that your overall experience at Mercure Jakarta Simatupang was great. Our team works hard to ensure that every detail is taken care of, and it sounds like we've hit the mark.We appreciate your feedback and look forward to welcoming you back soon!Until then, we wish you all the best.Best regards,Mutia Sintalia NoveraGuest Relation Officer