Mercure Jakarta Gatot Subroto Reviews

Response from Property: Dear Mr/Ms Huyigen, Thank you for taking the time to share your detailed feedback with us.We’re sorry to learn that your experience did not meet your expectations. We understand that location preferences vary depending on the purpose of travel, and our South Jakarta location is indeed designed to serve guests with business or specific activities in this area.Regarding breakfast, we regret that the atmosphere felt crowded and that the offerings did not suit your taste. As a halal-certified hotel, our menu is curated accordingly, and we appreciate your understanding of this policy. Your comments about breakfast flow and food quality have been shared with our culinary and operations teams for review and improvement.We are also concerned to hear about your experience at the infinity pool. Cleanliness and comfort are very important to us, and your feedback has been forwarded to the relevant team to ensure standards are upheld.Thank you once again for your honest feedback. While we regret that we were not the right fit for your stay, we truly appreciate your input as it helps us identify areas for improvement. We wish you pleasant travels ahead and hope to have the opportunity to welcome you back in the future.Warm regards,Martha Indriana Sr. Marcomm Executive, Mercure Jakarta Gatot Subroto

Response from Property: Dear Valued Guest, Thank you for your kind review and continued trust in staying with us. We’re glad to hear you enjoyed the room and look forward to welcoming you back again soon.Warm regards, Martha IndrianaSr. Marcom Executive, Mercure Jakarta Gatot Subroto

Response from Property: Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our hotel to be great value for money and enjoyed the spacious room, convenient location, plentiful breakfast, and swimming pool facilities.At the same time, we sincerely apologize for the hygiene issue you experienced. Please be assured that your feedback has been shared with our related teams for immediate corrective action.We hope to have the opportunity to welcome you back to Mercure Jakarta Gatot Subroto and provide you with a more comfortable and flawless stay in the future.Sincere regards,Dhea AlisdaAsst. Marcomm Manager, Mercure Jakarta Gatot Subroto

Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience with us. We are pleased to know that you enjoyed our strategic location, breakfast variety, and hotel facilities, especially the gym.At the same time, we apologize for the shortfall in our room service during your stay, particularly for the missed replenishment of amenities. Your feedback has been shared with the housekeeping team as a reminder to maintain consistency in our service.We truly appreciate your constructive comments, and we look forward to welcoming you back for an even more pleasant and seamless stay.Warm regards,Reyza ChristianMarcomm Executive, Mercure Jakarta Gatot Subroto

Response from Property: Dear Mr/Ms Nimba, Thank you for taking the time to share your detailed feedback with us.We sincerely apologize for the experience you had, especially regarding the cleanliness, condition of the facilities, and the level of service you encountered. This is certainly not the standard we strive to deliver, and we regret that your stay did not reflect the quality expected from a Mercure property. Your comments about housekeeping, carpet condition, and team readiness have been taken seriously and will be shared with our management and relevant departments for immediate review and improvement.We truly appreciate your honest feedback, as it helps us identify areas where we must do better. We hope you will allow us another opportunity in the future to provide you with the high-quality experience that you rightfully expect from Mercure Jakarta Gatot Subroto.Warm regards,Martha IndrianaSr. Marcomm Executive, Mercure Jakarta Gatot Subroto

Response from Property: Dear Valued Guest, Thank you for taking the time to share your feedback with us.We appreciate your overall positive rating and are truly sorry to learn about the discomfort you experienced during your stay, particularly regarding the cleanliness of the toilet and the noise that affected your rest. Please accept our sincere apologies, as this is certainly not the level of comfort we aim to provide, especially for our high-floor rooms.Your comments have been shared with the relevant teams for immediate review and improvement. We truly value your feedback, as it helps us enhance our services and facilities.We hope to have the opportunity to welcome you back and provide you with a more comfortable and restful stay in the future.Warm regards,Martha IndrianaSr. Marcomm Executive, Mercure Jakarta Gatot Subroto

Response from Property: Dear Bock Swee Tan,Thank you for sharing your feedback with us. We’re delighted to know that you enjoyed our gym and pool facilities.We also understand your concern regarding the location and Jakarta’s heavy traffic. While this can sometimes be challenging, we truly appreciate your patience and are glad that you were still able to enjoy your stay with us.We look forward to welcoming you back for another pleasant experience at Mercure Jakarta Gatot Subroto.Warm regards,Reyza ChristianMarcomm Executive, Mercure Jakarta Gatot Subroto

Response from Property: Dear TatTT,Thank you so much for your kind comments and endorsement of our cleanliness, pur facilities and our service. We are pleased that your stay has exceeded your expectations.We look forward to welcome you back to Mercure Jakarta Gatot Subroto for your next stay. Sincere regards, Rizky Justian DavidRoom Division Manager