Marriott's Timber Lodge

Great walue clean

We stayed for a few nights along a snowboarding trip to Heavenly. Our room (#6346) was spacious, clean, comfortable, and overlooked the front circle drive of the lodge. The staff was friendly and helpful. Even though we never received a text after dropping our vehicle off with the valets, we didn’t use our vehicle during our stay and it wasn’t a problem to retrieve it when we checked out. Above everything else is the location! You literally can walk right out of the hotel to the gondola; although, you likely will have to get in the rather long line just before lifts start running in the morning. Overall, definitely would recommend and wouldn’t hesitate staying here again if returning to Heavenly.

We had an excellent 2-night stay at the Timber Lodge over the Easter weekend (closing date for skiing at Heavenly). Location is central right at the Heavenly Village and its scenic gondola. From the Village, there’s free shuttle to Heavenly’s California base. Target is just a 5-minute walk away, great for grabbing easy meals to make in the fully-equipped kitchen in-suite. The suite even has a dryer and washer unit, which we did not use but would be very useful for long stays. Our room was on the 4th floor facing the pool. I was worried about noise but even with lots of people at the pool and BBQ area, noise wasn’t a bother at all. We played bingo one evening at the lobby. Also borrowed a board game to play; can borrow 2 at a time. The only complaint was that we had late check-out at 11:30am from the front desk at check-in, but a staff still knocked on our door at 10am. It was unexpected that the hotel wanted guests to take out the trash and run the dishwasher before check-out. We did comply though. There’s only valet parking and it’s $45 per night charged to the room. Overall, it was a wonderful property to stay at. We would recommend to others and stay here again.

I'll get right to it. I valet parked the car and it was working fine with no issues. I went to pick up the car at check out and tire pressure was down in one of the tires. I went to go fill up the air at a gas station and found a nail. I took a picture and sent a message to valet service. I spoke to the manager Nik who said that there is no way of proving that it was them. I escalated to Timber Lodge manager Bianca to see if there was anything else that could be done. The response I got was it couldn't have happened with them because their garage is very "clean." She could send it to "Nicky's" manager, but no way of proving it was them. Yes, I do not have live video footage showing you guys running over a nail. All I have is a customer experience where I dropped of the car with no problems and now my car has a nail in the tire and documentation. I realize they have a lot of business and it doesn't matter to them how they treat their guests, but I do think it is important to call out a business that has no integrity (i.e. the valet). Lastly, if you are in a managerial position perhaps you should try to help the customer instead of saying you can't prove it was us. I get that its all about money these days, but some times customers appreciate a little integrity.

This holtel is great! It is near the heavenly Gondala and has ski storage. They have like a miny store. The town is very cute and small, but exspensive. The only problem I had was on March 14 at 12am on the dot, the fire alarm went off. The whole holtel evacuated. So the rooms are very clean! The value depends on when you come though. The service was incredible! So I would recommended this holtel all the way.

Another great week at this property. No surprise no early check in, but was able to leave our luggage and get onto the slopes. Everyone here was great, very friendly service and seemed like they had a lot of staff. Hot tubs were great, one (a big one) had some maintenance issues. We had a two bedroom and the beds and the pullout couch all were very comfortable. Valet service was great. I look forward to a return visit next winter...please try to get a little bit more snow, but keep the sunny days!

The room smelled horrible like old trash. Also the fireplace made a horrible noise when turned on. We called to have it repaired. We were told just not to use it.

Courteous staff, spotless room, excellent facilities - value for money. No continental breakfast though but the restaurants and supermarket were just within 100 yards from the Hotel.