Novotel Melbourne South Wharf Photos

Response from Property: Dear Guest, Thank you for this great review.We are thrilled to hear that your stay with us left a positive impression.We are delighted that you appreciated the pristine condition of our rooms and found our front desk staff to be accommodating and kind. It is also wonderful to know that our prime location, directly across from the South Wharf DFO Shopping Centre and with direct access to the Melbourne Convention & Exhibition Centre, contributed to the enjoyment of your visit.We look forward to welcoming you back soon. Kind regards,Novotel Melbourne South Wharf Team

Response from Property: Dear Syamil, Thank you very much for this kind review of your recent stay.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services.We look forward to seeing you again soon.Best regards,Novotel Melbourne South Wharf Team

Response from Property: Dear MooKulika, Thanks for your review about our hotel.We're thrilled that your stay at Novotel Melbourne South Wharf was memorable overall.We are delighted that you found our staff to be superb and that our breakfast offerings provided a satisfying start to your day. Our team takes great pride in delivering exceptional service and ensuring that our guests have a variety of food options to choose from, including an a la carte menu for a more tailored breakfast experience.However, we regret to hear that the mattress in your room was not up to the standard you expected. Our guests' comfort is paramount, and we apologize for any inconvenience this may have caused during your stay.Nonetheless, it's great to know that you appreciated the prime location of our hotel, providing direct access to the Melbourne Convention & Exhibition Centre and the DFO Shopping Centre for an unmatched convenience during your visit. The panoramic and captivating city skyline views from our superior rooms are indeed a highlight we hope added to the enjoyment of your stay.We are hoping to welcome you back in the future. All the best.Novotel Melbourne South Wharf Team

Response from Property: Dear Guest,Thank you for your review and sharing your beautiful images. We look forward to welcoming you back to the hotel.Kind regards,Novotel Team

Response from Property: Dear YESEUL,Thank you for such a positive review.We're delighted to hear that our staff made a great impression on you with their kindness and service. Our team strives to provide a friendly and welcoming atmosphere, and it's wonderful to know that this resonated with you. It's also fantastic to learn that you appreciated the cleanliness of our rooms and the beauty of the views we offer. Our location, directly across from the South Wharf DFO Shopping centre and with direct access to the Melbourne Convention & Exhibition Centre, is indeed ideal for guests who wish to enjoy convenient shopping and easy access to the CBD. We take pride in offering a safe and welcoming environment, and your recognition of this is highly valued. Thank you for highlighting these aspects of your stay.We look forward to welcoming you back on a future occasion. Best wishes,Novotel Melbourne South Wharf Team

Response from Property: Dear Guest, Thank you for positively reviewing your visit.It's a pleasure to know we met your expectations and that our location was just what you were looking for.We would love to welcome you back in the future. Very best wishes,Novotel Melbourne South Wharf Team

Response from Property: Thank you for choosing to stay with us at Novotel Melbourne South Wharf, we are glad to know that you enjoyed your stay and look forward to welcoming you again.

Response from Property: Dear guests, Thank you very much for choosing to stay at my hotel and giving your detailed feedback.We are glad that you are satisfied with our room and cleanliness and enjoy our hotel. Cleanliness and room comfort are one of our most important aspects and we are honored to receive your recognition. However, we noticed that you had an unpleasant experience with the attitude of the breakfast waiter, for which we are deeply sorry. We will follow up on this matter to ensure that our service team can provide the service quality consistent with the usual high standards of Novotel Melbourne Southbank. Finally, we are also glad that you appreciate the hotel's location, which is indeed in a prime location, directly connected to the Melbourne Convention and Exhibition Center (MCEC) and across the street from the Southbank DFO shopping center, providing great convenience for guests.Sincerely look forward to your coming again! I wish you a good mood every day.Novotel Melbourne South Wharf Team

Response from Property: Dear Gongzhuqingshoukuan,Thank you for your review. We are sorry to hear our breakfast standards were not up to your standards, we will review our current offering and look at ways to improve in this area.Thank you again for your comments and we hope you will allow us another opportunity to better serve you in the near future.Kind regards,Novotel Team