Novotel Melbourne South Wharf Reviews

Response from Property: Dear MooKulika, Thanks for your review about our hotel.We're thrilled that your stay at Novotel Melbourne South Wharf was memorable overall.We are delighted that you found our staff to be superb and that our breakfast offerings provided a satisfying start to your day. Our team takes great pride in delivering exceptional service and ensuring that our guests have a variety of food options to choose from, including an a la carte menu for a more tailored breakfast experience.However, we regret to hear that the mattress in your room was not up to the standard you expected. Our guests' comfort is paramount, and we apologize for any inconvenience this may have caused during your stay.Nonetheless, it's great to know that you appreciated the prime location of our hotel, providing direct access to the Melbourne Convention & Exhibition Centre and the DFO Shopping Centre for an unmatched convenience during your visit. The panoramic and captivating city skyline views from our superior rooms are indeed a highlight we hope added to the enjoyment of your stay.We are hoping to welcome you back in the future. All the best.Novotel Melbourne South Wharf Team

Response from Property: Dear Guest,Thank you for your review and sharing your beautiful images. We look forward to welcoming you back to the hotel.Kind regards,Novotel Team

Response from Property: Dear 6255af87, Thanks for your review about our hotel.We will be sure to pass your compliments to our reception team, who will be thrilled to hear of the positive impact they had on your stay.We appreciate your feedback to assist us in maintaining and, where necessary, improving our service to our guests.We are hoping to welcome you back in the future. All the best.Novotel Melbourne South Wharf Team

Response from Property: Dear YESEUL,Thank you for such a positive review.We're delighted to hear that our staff made a great impression on you with their kindness and service. Our team strives to provide a friendly and welcoming atmosphere, and it's wonderful to know that this resonated with you. It's also fantastic to learn that you appreciated the cleanliness of our rooms and the beauty of the views we offer. Our location, directly across from the South Wharf DFO Shopping centre and with direct access to the Melbourne Convention & Exhibition Centre, is indeed ideal for guests who wish to enjoy convenient shopping and easy access to the CBD. We take pride in offering a safe and welcoming environment, and your recognition of this is highly valued. Thank you for highlighting these aspects of your stay.We look forward to welcoming you back on a future occasion. Best wishes,Novotel Melbourne South Wharf Team

Response from Property: Dear Woofong, Thank you for this great review.We are delighted to hear that the cleanliness and spaciousness of our rooms contributed to a comfortable stay. It is wonderful that our hotel's prime location, directly across from the South Wharf DFO Shopping centre and with direct access to the Melbourne Convention & Exhibition Centre, added to the convenience and enjoyment of your visit. We also take pride in our selection of restaurants along the riverside which enhance the overall guest experience.We look forward to welcoming you back soon. Kind regards,Novotel Melbourne South Wharf Team

Response from Property: Dear Guest, Thank you for positively reviewing your visit.It's a pleasure to know we met your expectations and that our location was just what you were looking for.We would love to welcome you back in the future. Very best wishes,Novotel Melbourne South Wharf Team

Response from Property: Dear Ting,Thank you for staying with us and your review.We look forward to welcoming you back in the near future.Kind regardsNovotel Team

Response from Property: Good Evening, We would like to thank you for this review about your recent experience in our hotel.Please accept our apologies for any inconvenience. We have taken your feedback into consideration.We hope to welcome you back. Best wishes,Novotel Melbourne South Wharf Team

Response from Property: Dear Siu Ming, Thank you for your feedback.It's a pleasure to know that you found our location convenient. We have noted your comment and although we are glad this did not take away from your stay we regret any inconvenience; our team are always happy to find the room that best suits your requirements.Thank you again for your feedback. We hope to see you again in the future. Best wishes,Novotel Melbourne South Wharf Team

Response from Property: Thank you for your review Lionel.

Response from Property: Thank you for choosing to stay with us at Novotel Melbourne South Wharf, we are glad to know that you enjoyed your stay and look forward to welcoming you again.

Response from Property: Thank you for choosing to stay with us at Novotel Melbourne South Wharf, we are glad to know that you enjoyed your stay and look forward to welcoming you again.

Response from Property: Dear 56f6cd96, Thank you very much for this kind review of your recent stay.We are really pleased we met your expectations.We look forward to seeing you again soon.Best regards,Novotel Melbourne South Wharf Team

Response from Property: Dear Guest,Thank you for your review.We look forward to welcoming you back in the near future.Kind regardsNovotel Team