Premier Inn Southampton (Cumberland Place) Reviews
Premier Inn Southampton (Cumberland Place)
12, 13 Cumberland Pl, Southampton, SO15 2WY, United KingdomView Hotel Details
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Guest Reviews of Premier Inn Southampton (Cumberland Place)
7.7/10
Good
51 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location7.9
Amenities7.7
Service7.4
Cleanliness7.8
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All reviews(51)
Positive reviews(44)
Reviews with photos/video(1)
Negative reviews(7)
Guest User
Single
Stayed in Mar 2025
Business traveller
2 review
9.5/10
Amazing
Posted on Apr 15, 2025
Room was very clean and sufficiently big for a 3-night stay. Located near enough amenities.
M361555****
Accessible Double Room
Stayed in Dec 2024
Couple
14 review
7.5/10
Posted on Feb 4, 2025
The hotel is located near Mayflower, with convenient dining nearby, and is also close to Westquey for shopping and the old city wall. The train station is a 10-minute walk away. However, after staying for three days, even though we hung a sign at the door and informed the front desk, no one came to clean the room, which was not very good. If you stay there, remember to buy water in advance from the nearby Tesco, because the water sold at the vending machine downstairs is extremely expensive.
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Meredith.SShanhan
Double Room
Stayed in Dec 2024
Travelling with friends
43 review
2.2/10
Posted on Apr 12, 2025
Very bad hotel
Facilities: backward
Sanitation: poor
Environment: average
Service: very poor attitude
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sznhj
Double Room
Stayed in Nov 2024
Travelling with friends
34 review
10/10
Outstanding
Posted on Feb 1, 2025
The hotel is located in a very convenient location. There is a large park just across the road from the hotel.
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Aichirousi
Double Room
Stayed in Nov 2024
Solo traveller
46 review
7.7/10
Good
Posted on Mar 11, 2025
I will come to Nan'an to attend my graduation ceremony! I used to live in Marland and often went to my friend's Cumberland to play cards, so I noticed this hotel nearby very early on. I booked this hotel directly when I returned to the UK for my graduation ceremony. Although the price-performance ratio is not high and the facilities are a bit old, I am familiar with the city center and it should be the closest hotel to the graduation ceremony hall! Goodbye Nan'an~
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Yangjunying
Twin Room
Stayed in Dec 2024
Family
16 review
7.7/10
Good
Posted on Jan 3, 2025
Not bad, quite clean!
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Anonymous User
Stayed in Feb 2023
Solo traveller
12 review
9.5/10
Amazing
Posted on Mar 29, 2023
Relatively hygienic, the room is not too small, the bed is relatively comfortable, the breakfast is delicious and of good quality.
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M449362****
Stayed in Nov 2022
Travelling with friends
3 review
2.0/10
Posted on Dec 30, 2022
I lost my earphones. It was clearly there on my mobile phone, but the hotel didn’t give me any help and was not responsible. I went to look for the earphones with a high-spirited attitude, and whoever ordered it complained. Both the shower gel and shampoo an unknown liquid
Location :- the hotel is located on the main road with no parking. Although theres two car parks at the back of the hotel where you park. Also on street parking is available. Staff :- The young girl on the main reception was on her phone when I checked in. Literally waited for like a good 1 min for her to realise I was there. Checked in and straight to the room. Room :- Room wasn't too bad. Pretty clean. Everything was in place. Edge of the main table peeling off ( see attached pictures ). Restaurant/ food - the restaurant is located on the ground floor next to the main reception. About 20 odd tables available. Foodwise opted in for the Veg Gyoza for starters and the Chicken Curry with a side of naan bread for the mains. The gyoza was a bit on the soggy side but couldn't fault the main dish. See attached pictures.
Guest User
Stayed in Oct 2025
Other
10/10
Outstanding
Posted on Nov 4, 2025
I stayed in this Premier Inn for two nights for the football. Definitely the best Premier Inn that I have stayed in for a while. All the staff that I came across were excellent but especially well done to Chris who was everywhere, reception, bar, restaurant and could not have been more helpful to anyone and everyone that he came across. I will be back.
Guest User
Stayed in Sep 2025
Other
8.0/10
Very Good
Posted on Oct 31, 2025
The staff were very welcoming on arrival. Help with our enquiries. Room was very clean and tidy. Started washing my face and a bit of wood fell on my foot made me swear. Dinner the kids meals they loved. Can't go wrong with pizza. I had fish and chips and peas. Well what can I say chips cold peas like rock and the fish well had more smell then Grimsby docks and was so greasy. I did complain and got offered a dessert which I dont do. So please stay away from fish at moment im sat on the loo.
Guest User
Stayed in Sep 2025
Other
10/10
Outstanding
Posted on Oct 31, 2025
Lovely comfy beds ! nice fluffy towels ! Room spotless short stroll to city centre. Chris in the restaurant very efficient and helpful. Overall a lovely break.
Guest User
Stayed in Sep 2025
Other
10/10
Outstanding
Posted on Oct 30, 2025
Mani and Urope are the best. Their service was unbelievable, honestly the service mixed with their amazing humour and ability to please the guest whilst also delivering an amazing experience. Hats off to them honestly. I'm here every Wednesday and I want them to be recognised for their efforts when I come here next week!