Residence Inn Memphis Southaven

We had a great stay at the residence Inn. We had a lovely suite that was clean and comfortable with a nice little kitchen. Things are clean and well-maintained. We would stay here again.

Hotel was clean, but the hallways smelled of cigarette smoke. The carpet in our room was frayed and the edge tacks for the carpet stuck threw in places. Refrigerator door was beat up and dented heavily. Beds were comfortable.

From the moment we walked in we were greeted by Ruth. She showed us her southern charm. She upgraded our room for us for the week . Our room was clean, and spacious and very quiet all week Going down for morning coffee we were greeted by Tommi who has a ready smile and bubbly personality . The hotel is located within. Walking distance to stores and restaurants . When back in the area we will stay here again

Had a small family gathering planned. Thought Marriot meant “Good place”. Was I ever wrong. Smelly, dirty, run down. Don’t recommend! Torn carpet, dented appliances, damaged furniture, dirty oven and this I noticed without a close look. Very sketchy but to late to find something else.

I've stayed at this property for years, but won't stay there again. It's going downhill every year. The staff are very polite, but we had several problems. They don't replace things that are stolen, are stingy with towels, tissue paper, soap, and other things. The two bedroom suite that we had was the worst room I've ever had at a Residence Inn. The refrigerator looked like someone had hit it with a sledgehammer. My daughter found a plastic fork in her bed. When we stayed there a month earlier, we had found several hairs on the bed (that looked like someone had cut a small child's hair). The living room window had curtains, but no sun shade. When I asked for extra towels, I was told to get them at the front desk from a housekeeper in the hallway. I had to buy my own tissue paper because they didn't leave replacement rolls in the bathrooms even though we were there 5 days. The most hazardous problem concerned the sliding door on the bedroom closet. It had one door, but was supposed to have two. It had jagged glass at the bottom and was a safety hazard for people with small children or pets. They gave us a discount, but when we stayed there a month earlier, it wasn't any better. The carpet was dirty and frayed in our room. Also, the strangest thing we noticed was the fact that one of the bins in the refrigerator had been glued shut. We couldn't open it when we were trying to put things in the refrigerator. It's like they're trying to run themselves out of business.

Staff was amazing… very accommodating to our needs