Crown Towers Melbourne

Overall, we had a pleasant stay at Crown Towers. The location is very convenient, and the rooms were comfortable and generally in line with what I would expect for this price range and hotel category. That said, there were a few service issues that could be improved. At around 8:00am, we tried to order breakfast through the in-room tablet, but the room service system was no longer accepting orders. The tablet itself was also not particularly user-friendly. The restaurant reservation experience was more frustrating. We called to book Koko for three adults and three children and were told the earliest available time was around 8:15–8:20pm. We also asked about other hotel restaurants and were told everything was fully booked, with McDonald’s suggested as an alternative. However, when we went downstairs ourselves just before 7:00pm, Koko was able to seat us immediately without any issue. The restaurant service itself was very good, but there clearly seemed to be a disconnect between the central reservation system and the restaurant’s actual availability. We also booked two rooms, and both bathtubs had drainage problems and required staff assistance. Overall, the stay was still enjoyable, and the location and restaurant experience were good. However, compared with other five-star hotels we have stayed at, the service coordination and attention to detail could be improved.

Their guest service was brilliant! And the room was clean, also, I could see the city view.

Waiter discriminates based on race. Smiles at white customers but treats others coldly.

Excellent location, great for a nightout at ******, the room was clean and spacious. Staff was friendly and helpful.

We booked this stay as I had an event at Crown that night. Our room was fantastic, with a great view of the river and city. The pool area was lovely and thoroughly enjoyed by my whole family. Breakfast was wondering, with many options and stunning views.