Jupiter Luxury Hotel Reviews

We did not spend a lot of time in the hotel but overall, it was a pleasant stay. Nice and helpful staff. Great price for a decent hotel in Split. However, we still had to climb up the staircase after taking the lift which was a bit inconvenient. Location-wise, it is near to the tourist spot with everything in walking distance. It is just a bit far from the bus station given that uber / taxi cannot be stopped near the hotel. There were a lot of staircase / walking required.

Good stay - unfortunately even though there is a lift, you will still need to go up some stairs to access your room, so not super wheelchair friendly. Otherwise good

Room is nice and cozy. Breakfast is delicious. Most importantly, two lovely ladies in the counter help me a lot!!! My luggage was delayed by the airline and no one could confirm whether I can receive it before checkout. The ladies help me contact the airline and finally I get my luggage at last minute. Really appreciate their help.

Lovely hotel just off the main drag, everything perfect.

The location of the hotel is very good, just in the scenic area of the old city, the staff is also very friendly, the breakfast is very good👍

Staff were very friendly and was so nice we could leave our luggage in the lobby area all day after check out as we had a late flight. Location is very central. Only ding was that our room in pictures looked like it had a balcony area and we didn’t.

Despite its prime location, this hotel falls significantly short of expectations. The air conditioning was woefully inadequate, making for an uncomfortable stay. What truly marred our experience, however, was the abysmal service from the front desk staff, particularly the blonde lady with glasses who was not only rude but also inept. Despite reserving a room with a king-sized bed, we were initially placed in a room with two minuscule twin beds. Although we were moved upon request, the alternative was a smaller room, which felt like settling for less. We've stayed at comparable hotels in the main/old town areas that offer far better value—spacious rooms, functional air conditioning, and superior service. I highly recommend shopping around for a better option in the same vicinity.

For a hotel in the old town of Split it’s o.k, not luxury as described. I have stayed a few times and it’s slipping, beginning to look a bit shabby now. The mattress was too soft and the blood spots on the pillow and sheet were most unpleasant. I doubt I will go back.

We booked a delux quadruple room at £500 per night for 3 nights. The room we were given was tiny, both beds against each wall and 20 cm between them, some lights didn’t work, the shower was faulty and the tap didn’t turn off properly. There was also blood on the duvet and sheets. When I spoke to reception I was initially informed they would change the sheets but couldn’t knock down walls. After a bit more discussion they said they were fully booked that night but would move us on the next night. They said to email for a discount for night one. The room we moved to matched what we had booked. Two weeks later and 3 emails have been ignored. Such a shame as the hotel is in an ideal location.

The staff was so friendly. Our compliments to Ivan from the reception. He was so helpful and kind. The other staff was also amazing! The location is great, but keep in mind that it's in a no car zone, so you do need to walk a bit with your luggage. However, the fact that it is right in the heart of Split's centre, makes up for it. Great hotel.

Staff was very cool and full of information. I didnt like that you had to climb the stairs to use the bathroom.

You need to walk up 2 flights of stairs to get to the hotel w your luggage. Would not recommend to anyone who would find this difficult

Fromt desk Mia was fabulous. Very professional and polite.

Location is excellent in pedestrian only city center. Shops, cafes, and excellent restaurants all nearby. If need to park a car it’s a little tricky but hotel staff were very helpful with how to do it.