Tru by Hilton Panama City Beach

It’s a great brand new hotel. Clean and great amenities like free laundry. Good breakfast and there is even a heated pool. You will need a car though to get around as the hotel is a bit further from restaurants and shops but with a car everything is close.

The was is very clean and new The room is a bit small The area is very nice and very close to the lake You must have car as its far from the center

Overall we enjoyed the stay.

The staff was very friendly. We never stayed at a Tru hotel previously, so didn’t know what to expect. There were no drawers in the room nor any other basics like glasses (even plastic) or a microwave. Breakfast was very basic and there was other food you could purchase for a price in the lobby. All the soaps, shampoo and lotion were in bottles on the wall. However, the body wash, hand soap and lotion were all empty. When we asked to get them refilled, only the body wash was. When I asked again for the hand soap and lotion to be refilled, the cleaning lady said they were locked in a closet and the manager had the only key and he/she was not at the hotel. When I called down to the front desk, the representative told me she would send a message to the manager to refill both the hand soap and lotion. She told me the manager had stepped away and should return in a few minutes. We left for the day and when we returned, the hand soap was refilled, but not the lotion. It was a very strange experience. We will not stay at a Tru hotel again.

The staff was top notch. The assistant GM, Sonya, was an absolute gem. Every staff member we encountered was attentive and truly went above and beyond to make our family feel at home and welcome. We LOVED the environment of the hotel and our family of six felt right at home and had so much fun!!