Hampton by Hilton Humberside Airport

The worst check-in experience I have had in probably over 20 years with Hilton. The lady who checked us in was the manager on duty and was extremely rude. When we approached the desk she was on the computer and it took her time to look up and when she did, she was very abrupt. I advised I had a check in and my name and I had paid for parking. She berated me for having paid for the parking online as it is a separate identity and it should not have been done that way. When I said to her that it was part of the booking experience, she basically called me out in a very aggressive manner. I am 75. I had driven six hours to get to this hotel and was tired so I snapped back and said don’t talk to me that way. I have only followed the online booking system. She then said she would take care of the parking just give her my registration, which my wife did. When I questioned her about her attitude and the fact that she did not recognise me as a Hilton member, she got uptight again and told me not to talk to her in that manner. Extremely rude and I will now decide whether to continue my Hilton membership. During this trip from Australia to UK we had visited Taiwan and a very good experience at Hilton. We also visited Dusseldorf excellent experience. We then visited the Hilton Stockton extremely good experience. however, the Hampton Inn at Hull airport was absolutely disgusting and the lady at reception made me feel very old and decrepit after accusing me of being rude. This was boarding on elder abuse. She should take the shoe off and put it on the other foot. I will not be recommending this hotel to anybody else. When asked for the senior manager she reluctantly said Ben and did say what was his last name and she reluctantly gave me his last name knowing that I would be reporting this matter to him. If you look at the overall rating on this hotel it is at 3.9 and will be going down even further. My advice is to not come to this hotel. There are far better. On a positive note we had dinner at The touchdown restaurant and the manager their Agnes was absolutely five star and I would recommend the restaurant but not the hotel. My advice stay away do not come to this hotel.

I’ve stayed only once, so far, for one night and it was perfect! It is a bit of a walk from the Terminal, which wouldn’t be fun in the rain, but check in was great, my room was spotless and very comfortable and breakfast was ideal. The restaurant / bar / laptop work area is absolutely superb. Wine and chocolate always help with email! The staff are all absolutely lovely. Highly recommended!

We stayed one night prior to flying to Amsterdam then Vancouver, we didn’t realise it was a bit of a trek to the terminal as we had quite a lot of luggage, however the fabulous receptionist advised us to go to the terminal and bring back a couple of trolleys for the following morning and she would place them at the back of reception until the following morning We ate in the restaurant and the food and service were great, we also had breakfast the following morning and this was a hot and cold buffet with plenty of choice The room was comfortable, ambient temperature, plenty of hot water and great shower, we both slept very well Would highly recommend this hotel

Perfect one night stay One night business stay, super helpful staff, comfy clean and modern room. Will use again for sure.

I really like this hotel. I stay fairly regularly. The staff are really pleasant and the hotel is always spotless. Rooms are decent with comfy beds a very good shower. Breakfast is decent with hot options. Never had any issues and stayed plenty of times.