Novotel London Stansted Airport

The staff provides excellent service and efficient check-in. Convenient location near Stansted Airport. Clean, spacious rooms with comfortable beds. Varied breakfast at reasonable prices.

We checked in around midnight, and when we requested ice, we were told it wasn’t available because the bar was closed. In other hotels, this has never been an issue, even when asking for ice at 3 AM. The pillows were extremely uncomfortable—lumpy and of terrible quality. The ventilation was noisy, making it hard to sleep. Another downside is the paid airport transfer. The hotel is not within walking distance, and the shuttle costs £4 per person one way for a 6-minute ride. That means for two people, a round trip adds £16 to the cost of your stay. Decide for yourself whether that’s a fair price. It’s not exactly a typical location for an “airport hotel,” yet they still charge for the transfer. Overall, it’s fine for a quick overnight stay before a flight, but nothing more.

Very happy with the room apart from one problem the shower is very slippery dangerous for the elderly and/ unstable with no hand rails worth thinking about . Other services good even if simple , the staff attentive and helpful , thank you.