The Linden Stansted

The staff is friendly and attentive, enhancing the stay. The rooms are spacious, clean, and well-equipped. Guests enjoy a delicious breakfast and takeout options. The hotel features tastefully refurbished rooms and a great bar.

We have used the Linden for previous work meetings and were mostly happy with the food and service so we thought we knew what to expect and we booked our work Christmas meal there. Unfortunately we didn’t read the recent reviews before booking. The venue is a nice building with one large dining room and a bar. The bedrooms are stunning and nice and clean. In the days before the event we were sent a slightly unusual menu and asked to send in our food choices. There were no starters or side dishes on this menu, just mains with a ‘bubble and squeak’ or mashed potato option and a choice of three desserts. After a telephone conversation with the venue we got some starters added and a ‘carrot and swede mash’ option was also added. The vegetarian options were poor. There were no ‘extras’ i.e. plates of vegetables put out on the tables either which would have been nice. I created a spreadsheet with full guest names and choices of food on and this was sent to the venue a few days before the event. There were 26 of us and we were seated on a long table and were the only ones dining I believe. There were two or three waitresses serving us who were really lovely and obviously doing their best but I would say that the place just wasn’t able to deal with such a large booking. It was clear that all was not going well from the beginning, the starters were brought out and given to the wrong people, they then had to be swapped around and given to the right people by which time some of them had started to go cold, the same thing happened with the mains and also the desserts, even though another menu list of everyones names and choices were given out to the staff again during this time to help them out. One of our guests was gluten free and as there were no gluten free options on the menu we were sent I requested one of the dessert choices on the menu to be gluten free. This was highlighted in red and quite clear, however I thought I’d better check during the meal if it was in fact going to be gluten free, only to be told that no it wasn’t so it seems that the guest would have been given the gluten choice without knowing but because I had checked they were offered something else as a replacement, it was a bit last minute though and I feel just lucky that the only choice they offered was acceptable. We weren’t offered drinks, we had to catch the servers attention separately and ask for ourselves throughout the meal. The food, if you were lucky enough to get it when it was hot, was quite nice though but if you didn’t like mashed potato you would have been hungry. One of our guests stayed in one of the lovely rooms and had paid for breakfast, they were told it was from 8 – 10am however when they came down in the morning at 9.30 there was no-one to be seen, the place was in darkness all doors were locked leading to the dining area, a cleaner tried calling someone but got no response so our guest and his girlfriend had to leave without having any food. I think

Stayed at Linden for a long weekend whilst visiting family. From the moment i checked in to the moment i checked out nothing was a problem for the staff. Breakfast was amazing with lots of choices, both hot and cold. I did not eat lunch in the restaurant, but i had one of the best Sunday roasts I’ve have ever eaten! The service was excellent and the staff very friendly and knowledgeable. My room (9) the suite was just fantastic. So quirky and individual. It has a large bathroom with a rain fall power shower, roll top bath, his and hers twin sink. The bed and linen so soft and comfortable. Also it had a separate seating area with tea and coffee making facilities. Just a great room ! I had drinks in the bar on both Friday and Saturday evening and even the locals are super friendly. I will definitely be back on my next trip without doubt. Thank you Linden staff for a great stay, all the best for the future. Last but certainly not least, a big shout out to Adam for going the extra mile, a real credit to the team!!! Adam 💪🏻 the best!!!!