Everything was good from check in to I got in my room from a movie date went to climb in bed it was hair all in the bed. I just shook sheets off laid down n felt like something was biting me I can't say it was bugs but I check the sheets thoroughly n can tell the housekeepers didn't change the sheets. I went to front desk at 230am to get a new set n change the set no problem afterwards. But as a manager n working for a hampton inn they policy is if hair found in a clean room the guest get the money bsck.
I booked a room with jacuzzi tub. Tub was not working and was not offered any compensation. Breakfast was gone in 30 minutes and there seemed to be no rush to replace main items like eggs, milk for cereal, sausage, and waffle batter. No one bothered to say they were making efforts to get more for the 12 or so people standing around with nothing to eat. Poorly handled. Rooms themselves were fine, clean, and location was good.
Very friendly staff. Smooth check in and check-out. Room is clean, but, bathroom door lock is broken. Hotel is located next to a major highway, so not fairly easy access to many places.
The staff are friendly and kind, and the room facilities are new and clean. Special thanks to Emily, the receptionist at the counter, for her considerate service and solving many of our problems.
Highly recommend HAWTHORN_Collage Station
Good quality and cheap, convenient parking. It belongs to the cheapest hotel nearby, the location is very good, there are many places to eat around, there are McDonald's KFC and Saibaiwei, and 🈶️ A Lan is called Ramen.