Probably will not return. I asked for extra pillows multiple times, they said that they didn’t had extra pillows . Then they said that the cleaning lady will give us some . Nope . Had to ask again. Hotel wasn’t fully booked btw. Ice machine does not work on the third floor. Smh .
All was fine. Check in easy, check out even easier.
Breakfast area nice & altho only one hot selection ( waffle maker), all was good.
Desk clerk opened pool early for us which was great as there wasn't another area for me to sit out & read.
Our particular room's toilet was wobbly & lower to the ground ( we reported it on our way out but I'm thinking they prob should've known about it before our arrival?) but the hallway one was close by and readily available.
I booked a room with jacuzzi tub. Tub was not working and was not offered any compensation. Breakfast was gone in 30 minutes and there seemed to be no rush to replace main items like eggs, milk for cereal, sausage, and waffle batter. No one bothered to say they were making efforts to get more for the 12 or so people standing around with nothing to eat. Poorly handled. Rooms themselves were fine, clean, and location was good.
Very friendly staff. Smooth check in and check-out. Room is clean, but, bathroom door lock is broken. Hotel is located next to a major highway, so not fairly easy access to many places.
The staff are friendly and kind, and the room facilities are new and clean. Special thanks to Emily, the receptionist at the counter, for her considerate service and solving many of our problems.
Highly recommend HAWTHORN_Collage Station
Good quality and cheap, convenient parking. It belongs to the cheapest hotel nearby, the location is very good, there are many places to eat around, there are McDonald's KFC and Saibaiwei, and 🈶️ A Lan is called Ramen.