3-Star Hotels in Baldwin County

The front desk staff was wonderful. The only complaint I have is that the pillows hurt my neck. Everything else was great. The toll bridge was very slow, which doesn't reflect the hotel.

Upon arrival waited 10 minutes for clerk to appear. Didn't even apologize for delay. No one else in lobby. Checked in and then I was to be charged $10 for indulgence fee? and if nothing charged would credit back to charge card. Told her I didn't want to but clerk with silver short hair with pink *****e said it was required. If not used it would be credited back upon check out. The next morning asked same lady about funds being added back she couldn't do it but would notify my credit card department. At this moment a day later still no charge added back. Is this some standard policy? Or was this a way to have customers purchase unwanted snacks or goodies from your snack area?

The hotel location was nice, the hotel overall was nice. The toilets in our room wouldn't flush properly and the TV in the room was going bad. They advertised breakfast but it wasn't a buffet style like the Hampton Inn has, they had a bistro that offered a lot of options, but the prices were a little high. Overall it was a nice place and I would stay again.

Carpet was difficult to roll on using a wheel chair. Disability accessible rooms should be on the first floor for emergency access reasons. Room doorway was too narrow for large wheelchair to pass through without assistance. However, breakfast area was very comfortable and hotel atmosphere was clean and inviting.

The location is very good, one street from the sea, a very nice view, the cleanliness left little to be desired and the racist receptionist in front of us checked in some Americans and even offered them bottles of water and was very friendly and with us it was very bad and not even water was offered

The hotel was really nice despite a few minor issues in the room! The walls were super thin so you could hear everything, but the staff was friendly, the room was clean, and the location was perfect - right on the beach and close to lots of restaurants and activities. Some maintenance issues, but overall it was a great stay!

The hotel is nice it’s a Hilton after all but when we got settled into the room we noticed there was bits of a styrofoam takeout container on the floor in the living room and the bed was poorly made; it looked thrown together. Then when we went to shower, there was hair stuck to the back wall of the shower that housekeeping had neglected to get off. I mentioned these things to the lady at the front desk when checking out and she seemed uninterested of this so.

I s the the best trip ever in my life everything is perfect the service the hotel the people they so nice food is delicious the area is cool I love it I will tell all my friends go to there thank you for everything 😊

nice hotel in a quiet location, not too far from the beautiful beaches

The Hilton Garden Inn in Orange Beach, Alabama, was a beautiful place! I liked the hotel layout. My favorite parts while staying there were collecting shells on their beaitiful private beach behind the hotel, leisurely riding innertubes on their ”heated river” behind the hotel and enjoying their delicious breakfast buffet. Every hotel employee we met was wonderful and helpful! I reserved a physicallyhandicapped room with island view. My only unpleasant part of my stay was the flooding from the handicapped bathroom shower that flooded the bathroom floor, into the front entrance to the room, even wetting the hall carpet. I reported it to the front desk, who thanked me for reporting it. They said it was because it was a handicapped room. I told them it didn't matter...if it was a handicapped room or not. I told them more care should have been taken considering it was for a handicapped person. What if I'd fallen on the wet floor and gotten hurt? Anyway, I liked the hotel but I don't recommend renting and reserving the handicapped room (#415) until these issues are corrected and the room, itself, is updated and this problem is completely corrected. Thanks! Rhonda Tippett