4-Star Hotels in Flathead County

Perfect

The overall hardware of the hotel is very new, the environment and facilities are also good, it is a hotel with great potential. However, there are still several parts of this stay, and I hope the hotel can further improve. Recommended improvements: Strengthen room cleaning The overall cleanliness of the room still has room for improvement. Since the hotel hardware is very new, it should be maintained with good cleaning and maintenance to avoid the new hotel quickly affecting the quality of accommodation due to the lack of cleaning. 2. Establish a more complete process for handling lost objects After checking out this time, I found that the filter shower head I brought was left in the room. I contacted the hotel through a letter, but I didn't receive a reply; I didn't receive a call back after leaving the contact information on the phone. After that, I went back to the hotel three times in person and was still told that I didn't find it. 3. Housekeeping should carefully confirm the items in the room The shower head was brought by me. When I checked out, I needed to be removed specially and then replaced with the original shower head of the hotel. In the end, the room did change back to the original shower head, so the housekeeper should have contact with the item when finishing the room. It is recommended that the hotel strengthen the confirmation and return mechanism of housekeeping personnel on the remnants of the room. 4. Improve the efficiency of customer complaints and contact responses Passengers have contacted by email, telephone, etc., but have not received any reply. Finally, they need to return to the hotel three times to confirm. Even if they cannot find the lost items in the end, they should give the passenger a clear investigation and reply. Overall, the hotel's hardware conditions and novelty are advantages, so I hope to see the service details improved simultaneously. It is recommended that the hotel give priority to improving the parts of ”room cleaning, housekeeping loss management, customer complaint response and follow-up processing”. If these details can be done well, I believe that the quality of the new hotel can be more complete and the passengers can feel more at ease with the hotel's service.

Nice view.