The rooms were a lot smaller than expected, the pictures exaggerate the size. There were lots of things to do for families which was a positive. However, there were so many bugs and insects in the restaurant, it made it an extremely uncomfortable place to sit. They even had to turn off the lights to try and get the situation under control. We got there at 7.30pm and the place was trashed. The tables were very sticky and it was in desperate need of a deep clean. We regretfully ate there because there were no other options. We all got terribly sick on the first night because of the food, deeply disappointing.
It was amazing visit where everybody at the resort was friendly and accommodated all our needs. Very clean and peaceful to surroundings, wonderful safari and the food were simply delicious thank you for a lovely stay.
The room is spacious and comfortable, and the external environment is elegant. Downstairs is a casino and a Chinese restaurant. The facilities are relatively old, and there are no Chinese sockets. It is inconvenient to charge mobile phones.
A very nice location with few issues to sort out..the service is really bad...Our complaints were not entertained one bit..only one shower head was working...we had to take turns to shower....the kitchen windows did not have blinds or curtain and one could see it was taken out few days ago...we were not given the arm bands to access the water park only when we returned to reception the lady told us she forgot...the food at the restaurant takes more than an hour to make...no apology or anything was offered after a long wait both at dinner and breakfast....had to go to reception to borrow the iron after numerous calls without success..the unit does not have numbers which took us a lot of time locating our room...overall service is a nightmare in such a nice resort...
The water park is the best ever...we enjoyed the slides and the warm pool...besides the service I would definitely go back...