Greenwoods Hotel & Spa

I took my mum for the Mother’s Day afternoon tea today and the food, service and entertainment (Rosie Holman) were all outstanding! The staff were charming and we were offered both plenty of room and plenty of time. The tea itself was lovely and we were provided boxes to take home the cakes we couldn’t finish during our sitting. The singer was stupendous and I sincerely hope she is invited back again as we attend Greenwoods Mother’s Day event annually.

A really great early Mother’s Day lunch at Ellis’ Restaurant, we come often & always love it. We treated Mum to a massage and facial, they use Elemis in the spa & the facilities are very clean and luxurious. We always come away feeling very well looked after. Thanks everyone at Greenwoods!

Just spent a fabulous weekend at Greenwoods with my daughter and her husband to be plus our prospective in laws We had such a fun weekend The weekend was used as prelude to my daughter’s wedding that we subsequently booked for later this year. The wedding team at Greenwoods have been so attentive and so brilliantly organised. Everything has been sorted and we are all so excited. The banqueting hall and setting overlooking such beautiful gardens will be stunning. We have booked out all of the 40 rooms for the weekend of the wedding. So that our families travelling from the USA and Portugal can all stay. First class service from Greenwoods team And fabulous hotel for such a special occasion

I travel a lot so I see many hotels in different places and countries. I came to Greenwoods after Christmas and find my self happily here again. I noted previous reviews and find it strange experiences can be so different, there are 3 saunas , + steam rooms, and I’ve never not seen any out of action. I stayed in room 40 again which I find nicely furnished and spotlessly clean, gym, food , staff I’ve never found an issue with, and using the gym overlooking the lake is quite a nice touch. Overall a nice break I’ll look forward to my return again soon.

We recently attended a 21st birthday party here and had a wonderful experience. The grounds are beautifully kept, providing a lovely setting for the occasion, and the location in the village really added to the atmosphere - peaceful, welcoming, and full of life! We also had the pleasure of meeting the owner, who couldn’t have been more helpful, even assisting us with our luggage when we arrived. The bar and reception staff were all lovely and extremely helpful. It made the whole experience feel even more personal and enjoyable. Will be returning soon with friends and be recommending to friends and family!

Sadly, our experience at Greenwood’s did not live up to the 4-star standard we expected. The spa was dirty, tired, and badly in need of refurbishment — the sauna was broken, the loungers were all full, and the jacuzzi was dirty. While the bedrooms were nice, they felt a little tired, and the bathrooms were not particularly clean. Dinner was delicious and really salvaged the trip for us — had the dinner not been so fantastic, we would have been leaving a 1-star review. Having a drink before dinner in the older part of the hotel was a real highlight — it’s a shame the rest of the hotel doesn’t reflect the charm and character of that area. Unfortunately, breakfast the next morning was poor quality and service was very slow. Despite toast being listed on the menu and served to other tables, we were never offered any with our breakfast. The most frustrating part of our experience was the difficulty in communicating with the hotel. We tried for a week to get through on the phone with no answer, only receiving a call back after leaving multiple messages. When we finally spoke to someone, the receptionist was neither friendly nor apologetic, and we were told that no spa treatments were available due to being fully booked — and that treatments should be booked three months in advance. (How you are supposed to book anything when phones go unanswered is unclear!) Adding to the frustration, when walking around the spa area, every treatment room appeared empty, with doors propped open and chairs resting on massage beds — raising questions about whether they really were fully booked. Overall, Greenwood’s is badly in need of refurbishment, and the staff would benefit from further training. A disappointing experience and certainly not what you expect from a 4-star venue.