Unfortunately, we had a very bad experience with Nomad Cave and their service.
Upon arrival, I realized I hadn't received the codes for either the entrance or the room. The exact same thing happened to a friend. I only managed to get into the hostel because other guests let me in. The reception was unstaffed at midnight, I couldn't get a room number, and thus couldn't sleep at the hostel that night!
My first impression was, unfortunately, very negative. It's a very small basement room and smells strongly of feet, as all guests have to take off their shoes between the stairs and reception. The reception desk is just a small, unstable table. The 'lobby' consists of an old chair and a sofa.
spherical The next day, the reception was staffed, and I was told that my booking had been canceled because I hadn't shown up?! That's simply not true. I still hadn't been given any codes or a room number, even though I had booked and paid for the room! Despite proof of booking, I wasn't allowed into my room. I was told to contact Nomad Cave's official support. Jenelyn from Nomad Cave was completely uncooperative on the phone and unwilling to send me the correct access codes. I had to find a new hotel at my own expense, and the money was not refunded! This is completely unacceptable.
Everything worked perfectly at my new hostel.
I will never book Nomad Cave again and can only advise everyone against staying there.
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