Strasbourg Hostels

No service at all. The reception is only available till 7 pm. So if you arrive 30 min later there is nobody to acomodate you not even by telephone. We booked the hotel exclusively for the underground parking but as there is nobody at the desk you cannot enter the parking either. The streets around the appart hotel al full of cars and there is no spot early in the evening. It is also difficult to locate the entrance of the hotel. We had to ask the neighbors as it is an entry for the apartment complex and another entry around the corner for the hotel. Via de email at 18.59 hr you get a message that they leave a credit-card form key for you in a locker that you have to localise inside of the lobby. An old person will not be able to follow these instructions. We found the key but did not enter the room as we first wanted to get the car parked. But as the hotel parking is only open with a remote control you cannot enter if no one is there. The neighbors are nice and let you in, but Néméa parking is blocked by a barrier and you cannot get in. Inside the garage are warnings not to park elsewhere or you are transpassing. So we got so stressed that we decided to leave and book elsewhere last second. It was 20.30 hrs in the meantime and bookings via booking.com did not get through. We had to book in situ. All with all a lot of stress. The people from Néméa were not apologetic that nobody answers the phone after 19.00 hrs not even at 19.30 hr, when we called. You cannot arrange for a parking spot only on the arrival day upon arrival. They do not tell you this nor that it costs you 50 euro extra as deposit that you hope to get back. Either ways, Néméa is not willing to reimburse us. We will definitely never book with them again. And if you come by car, unless you can arrive prior to 18 hr (so that you can be sure you can arrange the parking) avoid this place as well. The area is not safe to leave a heavily loaded expensive car on the streets. Safety first! Booking.com censors this review this is why we place it here❗❗❗

Tu-W, July 12-13, ~9 pm check-in. Horrible girl at desk—tall and thin with light brown hair and almond eyes. As the lone desk attendant, she ignored us while she finished writing something without acknowledging us. Then when she finally bothered to look up, she was very sour and acted like we were wasting her time. As she presented the credit card reader, she said to insert the card as I reflexively tried to tap it on the contactless icon as at nearly every other establishment. She repeated, “INSÉRER la carte,” like I was a jerk. After staying at 30 hotels during an extended tour of France, Italy, and Switzerland, it was definitely the rudest reception we’d ever gotten. Every other place was much more accommodating. She made me want to leave our room in a mess, though we did not. The breakfast attendant was also somewhat militant about checking room numbers and made people uncomfortable for being in the buffet line. Though it’s a good location, I’d recommend another place for better hospitality.

The hotel room is very large, the design must be beautiful, and the breakfast is also very delicious. It's a typical American breakfast. It's very good to have a menu to order according to your taste. The house has a sofa. It's very considerate to have a waiter come to the room to open the sofa and put it on. Beautiful surroundings of the hotel

This hotel locates in front of the train station and near to be Petite Village so nothing to complain about this strategic location. The hotel looks very artistic and clean. The staffs are also very friendly and supportive.

We had originally booked a one bedroom apartment here but the day before our arrival we received a call to say that due to water damage which had just been discovered it would not be possible to have our requested room! Not great, but instead we were offered two separate studios and a free breakfast for the first morning. Upon arrival we were pleased to see that the rooms were close to each other, and the rooms were nicely decorated with good air conditioning (thank goodness, given that temperatures were in the high 30s throughout). Staff were friendly and welcoming too. The only negative is that the furniture (cupboard doors for one) appeared a bit worn and the corridor on our floor smelt a bit musty. Time for an update, maybe. Couldn’t fault the central location, though.

I had made a reservation to spend one night at this hotel with my family (wife and two children). We needed two rooms for the four of us. We were expecting simplicity - but definitely not filthiness. When we got there, we found that on both rooms the floor was visibly dirty, the bed linen had body hair on it and the air in the rooms had a terrible stench. Honestly, it was a highly unhealthy environment. There wasn't even soap available in the shower room! We returned the keys, left the hotel, booked rooms in a different hotel and are now fighting to get our money back from Premiere Classe Strasbourg Ouest - we should really demand compensation as we had only a few hours to enjoy in this wonderful city and a couple of them were spent dealing with this. Still, I am happy we left - we would have woken up with some respiratory disease or skin rash at the minimum the following day. Stay away from this place!

My sister and I had a wonderful time staying at this hotel. It is very clean, modern, and well located. It's close to the train station and Petite France. Our room was very quiet although it is facing the busy streets with restaurants and shops outside. The AC in the room and hot water in the shower work really well. A kettle with cups, tea bags, coffee packets, and creamer are provided in our room. This is great as we could enjoy a cup of hot tea in our room after a long day of sightseeing. The hotel staffs are professional and friendly.

We recently stayed for 2 nights as a family of 4 with 2 young children (4 and 5). Booking was seamless and easy bar some confusion over whether breakfast was or wasn't included. The hotel is in a phenomenal location in Petite France, however bear in mind as it is on a pedestrianized street there is very limited parking at the property. This isn't an issue as there is a public garage close by and the hotel has a subsidized rate of €18.50/night. The building itself is beautiful and historic with plenty of period detail. The rooms are old but well equipped and clean and they have character(wooden floors/beams etc.) Ours was a family room so there was a set of bunks which the children really loved. The added benefit of a Nespresso machine also went down well with the caffeine addict parents. The bathroom was huge with a great shower. There were plenty of towels provided and the hotel toiletries were of decent quality. There were only small niggles within a great overall stay. Namely a lack of seating and supplies at breakfast on both mornings and also our room wasn't cleaned even though we had requested it and we had been out for 6 hours. Overall would recommend and stay again.