2_crumpets-
September 1, 2024
We came back again for three nights, accompanied by my two young children. We always have a great time, it is so safe for the children and fellow people staying and staff friendly. The children felt they had a lot of freedom in a welcoming environment. Nice and close to Stratford, a lovely place to explore. We stayed in the accessible room on the ground floor near reception. My only gripe is that the room was not what I would call properly clean on arrival. There was quite a bit of dust on fixtures and fittings and debris under beds etc. The bathroom could also do with a deep clean. Either the cleaners are not trained/doing a good enough job and/or they are not properly supervised. Also, I got totally confused by the signage in the kitchen about turning on the extraction fan above the hops when cooking, but it failed to point out that the hob would indeed NOT WORK without the fan on, which is a different message altogether... I turned on all the hobs and even told the person at reception they were not working, only to be told the fan needed to be turned on for them to work. It wasn't just me who was confused, the next person who entered the kitchen had the very same issue! We hope to be back soon.