The Avenue Inn

The accommodation impresses with its exceptional cleanliness, friendly staff, comfortable beds, and modern amenities. Guests appreciate the peaceful location and delicious breakfast at the on-site restaurant.

A Bad taste was left in my mouth for more than two reasons the good and the staff member I came across at check out. Hotel is lovely rooms are great but a bad test left in the mouth after trying to comment on an issue with the food to the staff member on duty at check out. We had the unfortunate experience of eating in the restaurant. Food was was below par so had mentioned this to waitress who did nothing. My meal was not touched I ate only the garnish. On checkout The staff member asked how stay was “if you don’t want to know don’t bother asking@. Because when I replied that the food was terrible, but the room was great. I got a lecture on their policy. If food is not a customer satisfaction it is Goodwill to refund or not charge them. I mentioned this to the staff member on duty on my checkout and got lectured how he been in the industry for over 15 years and he knew all about how to treat people well I can tell you he didn’t a simple. Yes I’ll take that on board would have suffice And he wouldn’t put a customer offside. Resulting in This customer writing a bad review, courtesy goes a long way in hospitality and I think he needs to learn that. I understand that they only refund when customers ask for it. My comment was why should a customer ask for it? Goodwill would be bad food we won’t charge you for it. He couldn’t understand that, he just kept telling me their policy was a refund Would’ve been given if I asked for one my comment was why should I have to ask for one and I got his comment back in my face you didn’t ask for a refund. I should’ve just said give me a refund now instead of getting the lecture. So sad that a staff member could’ve been the manager for all I know can ruin a customer stay by simply not listening. So recommendation stay for the room, not the food.

This is a lovely place to stay. It is a Family business with very friendly people. Great recommendations on what to do locally. Great decor recently completely refurbished and very clean. On-site restaurant a real bonus and a good range of tasty local food. Really enjoyed my stay.