Hotel Izgrev Spa & Aquapark

The staff is friendly, professional, and attentive, offering a relaxing service experience. The spacious, clean rooms have beautiful views, comfortable beds, and sufficient buffet breakfast options.

The hotel is a nice hotel. The friendliest staff were the room cleaners. Other staff didn't seem to know about manners or a lot English which made it hard to communicate with often having to go find people who had better English. Hotel is dated and could do with a little update to make it much better. Indoor bars not opened so no evening entertainment for residents so not a lot to do in evenings unless you wanted to watch and listen to weddings. There was a wedding every single night. Music was Turkish/Greek mixture. We where lake side and the music was near us. It is VERY loud. The problem is this is their money maker as it goes on all year whereas holiday makers are only a short period. WATER SHOES are essential. Sun cream, swimming costumes and water shoes are a must. Lake is clear and beautiful but really stoney. Sun beds usually available. You can see the bottom and the fish around your legs. Aquapark is great especially for older children and teenagers but can get very loud and busy. However it is only open in July and August. Outside these months it is not open. Infinity pool is nice. Lots of sun beds though. They don't have any lifeguards or Health and Safety so with children you have to vigilant all the times . Food was simple, scarce, eggs, eggs cheese and simple meats. Cereals was available but if you have a picky child please take own. It does say not to bring in own food or drinks. Ignore that and get your own. However this brings into another issue no local shops so you have to go to Struga to buy water,not provided, by hotel. Taxi is about ten pounds each way. To go anywhere you need a taxi. So do a big shop for water etc. no where local to eat out without taxi unless you are half board with boring food at tea time. We had a kettle and fridge but sure if every room had that. Lots of steps and lifts very confusing. Be prepared for step training down to the pool and the lake. Take everything you need like stated above as you will feel it later. Any trips you go on you will have to make your own way to Struga or Orhid for pick. So have plenty of money for taxi fares. It cost £110.00 for the week. Just to go to pick up point. They do not come to the hotel to pick you up and the trips are expensive anyway. No meals are provided either. A positive is that when you down to the lake take a left on the road path and keep going and you will find a monastery. One of them has rooms which is carved into the mountain. North Macedonia is a beautiful place but definitely not commercialised like a lot of other Countries in nearby. It has a lot of potential so see while it's learning and growing

The rooms have not been cleaned every day and the towels have not been changed. On top of that the person at the reception, when I asked why they didn’t clean our room, answered: you should clean it by yourself. And this a 5 stars hotel??? At the shower we hardly had water pressure because the hose was torn. These are just a few of the problems we had there