Sunway Lagoon Hotel, formerly known as Sunway Clio Hotel

Sunway Lagoon Hotel, formerly known as Sunway Clio Hotel Reviews

Sunway Lagoon Hotel, formerly known as Sunway Clio Hotel

Jalan PJS 11/15, Off, Persiaran Lagoon, Bandar Sunway, Subang Jaya, Selangor, 47500, MalaysiaView Hotel Details
Sunway Lagoon Hotel, formerly known as Sunway Clio Hotel
Sunway Lagoon Hotel, formerly known as Sunway Clio HotelSunway Lagoon Hotel, formerly known as Sunway Clio HotelSunway Lagoon Hotel, formerly known as Sunway Clio Hotel
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Guest Reviews of Sunway Lagoon Hotel, formerly known as Sunway Clio Hotel

9.0/10
Great
1016 review
Verified reviews
Location9.4
Amenities8.7
Service8.9
Cleanliness9.1
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All reviews(1016)
Positive reviews(998)
Reviews with photos/video(233)
Convenient for shopping(170)
Near shopping area(143)
Clean pool(28)
Great swimming pool(28)
Tasty food(24)
Perfect for families(19)
Delicious buffet(14)
Has facilities for children(8)
Negative reviews(18)
adamleong22
Deluxe Plus Room
Stayed in Sep 2025
Couple
4 review
10/10
Outstanding
Posted on Oct 20, 2025
Great stay with excellent value for money. The included buffet breakfast had great variety and everything was tasty. Check in and check out process was smooth
Response from Property: Dear Adamleong22,Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel.We look forward to welcoming you back to Sunway City!Best Regards,Management of Sunway Lagoon Hotel
Anonymous User
Deluxe Plus Room
Stayed in Aug 2025
Solo traveller
42 review
10/10
Outstanding
Posted on Sep 16, 2025
Nice place to stay with friendly and skilled staffs.. direct to shopping mall and nice in room dining. Variety breakfast choices
6/14
Response from Property: Dear Anonymous User,Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel.We look forward to welcoming you back to Sunway City!Best Regards,Management of Sunway Lagoon Hotel
Feng ah
Deluxe Plus Room
Stayed in Sep 2025
Business traveller
6 review
10/10
Outstanding
Posted on Nov 9, 2025
Very good condition and clean room to stay. Breakfast is good. Nice location for shopping too. I will come again next time.
Response from Property: Dear Feng ah, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel.We look forward to welcoming you back to Sunway City!Best Regards,Management of Sunway Lagoon Hotel
Relaxer2
Family Room
Stayed in Sep 2025
Family
11 review
10/10
Outstanding
Posted on Oct 5, 2025
The staffs are friendly and able to help us with early check-in. The hotel need 5-10 minutes walk to the theme park. Along the the way will pass by the shops and food so it is really convenient.Staying at level 21 so has a great view.
Response from Property: Dear Relaxer2,Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel.We look forward to welcoming you back to Sunway City!Best Regards,Management of Sunway Lagoon Hotel
Guest User
Deluxe Plus Room
Stayed in Aug 2025
Business traveller
2 review
9.5/10
Amazing
Posted on Sep 27, 2025
24 hrs fitness and good breakfast . Easy to go shopping connected to shopping malls. Will stay again next time. But swimming pool should open 6:00 AM, now operating time 7 am-7 pm
Response from Property: Dear Guest User,Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel.We look forward to welcoming you back to Sunway City!Best Regards,Management of Sunway Lagoon Hotel
Anonymous User
Deluxe Plus Executive Room With Park View
Stayed in Aug 2025
Family
17 review
9.0/10
Great
Posted on Sep 29, 2025
Very pleased to get an unexpected upgrade. Service is good but the breakfast is average.
Response from Property: Dear Anonymous User,Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel.We look forward to welcoming you back to Sunway City!Best Regards,Management of Sunway Lagoon Hotel
Guest User
Family Room
Stayed in Aug 2025
Family
7 review
8.0/10
Very Good
Posted on Sep 9, 2025
Great location (connected to Sunway mall) and walking distance to Sunway Lagoon park (see pic of room view). The mall is huge so do make an effort to remember the name of the hotel so that you don’t get lost trying to follow the directions from the park back through the mall to the right hotel.
Response from Property: Dear Marcus, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel.We look forward to welcoming you back to Sunway City!Best Regards,Management of Sunway Lagoon Hotel
Anonymous User
Deluxe Plus Room
Stayed in Sep 2025
Business traveller
4 review
9.5/10
Amazing
Posted on Nov 12, 2025
Superb location, good selection of food for the buffet breakfast
Guest User
Deluxe Plus Room With Park View
Stayed in Oct 2025
Solo traveller
2 review
10/10
Outstanding
Posted on Nov 6, 2025
This hotel is one of the greatest hotel in Malaysia.
Response from Property: Dear Guest User, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel.We look forward to welcoming you back to Sunway City!Best Regards,Management of Sunway Lagoon Hotel
118790****
Deluxe Plus Executive Room
Stayed in Jul 2025
Business traveller
29 review
9.0/10
Great
Posted on Aug 29, 2025
The lobby still has its usual KTV style. The room, however, was very clean. I had booked a room-only rate, and buying breakfast separately on-site was a bit pricey. The breakfast wasn't very extensive and seemed more tailored to Muslim guests.
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Response from Property: Dear Guest User,Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel. We have shared your feedback with the appropriate hotel team for improvements.We look forward to welcoming you back to Sunway City in the near future!Best Regards,Management of Sunway Lagoon Hotel
WeiWen24
Deluxe Plus Executive Room With Park View
Stayed in Aug 2025
Family
2 review
10/10
Outstanding
Posted on Sep 28, 2025
Very convenient hotel with connecting to sunway pyramid shopping mall….
Response from Property: Dear Wei Wen24,Thank you for your stay at Sunway Pyramid Hotel and we are glad to hear that you hada pleasant stay with us.The hotel's direct connection to the mall, theme park and all other facilities aroundSunway City does indeed provide the convenience to all our guests.We look forward to welcoming you back to Sunway City in the near future!Best Regards,Management of Sunway Pyramid Hotel
Guest User
Deluxe Plus Room With Park View
Stayed in Jun 2025
Travelling with friends
5 review
8.0/10
Very Good
Posted on Jul 21, 2025
The vacuum cleaner used to clean the room has a very strong odor. It smells like water kept too long in the vacuum cleaner, and it's starting to get rancid. Nothing to watch on TV, although it's a smart TV; there's no access to YouTube or Netflix apps.
Response from Property: Dear chin,Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel. We have shared your feedback with the appropriate hotel team for improvements.We look forward to welcoming you back to Sunway City in the near future!Best Regards,Management of Sunway Lagoon Hotel
Kimber T
Family Room
Stayed in Sep 2025
Family
3 review
10/10
Outstanding
Posted on Oct 26, 2025
Warm hospitality! Thank you.
Response from Property: Dear Kimber T,Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel.We look forward to welcoming you back to Sunway City!Best Regards,Management of Sunway Lagoon Hotel
Guest User
Deluxe Plus Room With Park View
Stayed in May 2025
Couple
9 review
6.0/10
Posted on Jun 29, 2025
The location is very good, near to mall and water park. However the hotel service is disappointed. The drainage system in bathroom is clogged and drained out very slowly. For the first time we ask for help in the morning , the technician not solve the problem but only done when we informed the front desk the second time at night.
Response from Property: Dear Ms Goh, Thank you for taking the time to share your stay experience at Sunway Lagoon Hotel. Please accept our sincere apologies for the experience that you have encountered with us.We have shared your feedback with the appropriate hotel team for improvements.We look forward to welcoming you back to Sunway City in the near future!Best Regards,Management of Sunway Lagoon Hotel
Guest User
Deluxe Plus Room
Stayed in Jul 2025
Couple
2 review
10/10
Outstanding
Posted on Aug 5, 2025
So far so good. Location is very good and convenient. Easy to access.
Response from Property: Dear Guest User,Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us.The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests.We look forward to welcoming you back to Sunway City in the near future!Best Regards,Management of Sunway Lagoon Hotel