Mena Palace Hotel - All Inclusive

My son and I had a lovely time at Mena Palace. Fab location near central Sunny Beach. Room was serviced every day with clean towels and bed made so I’m surprised other reviewers experienced otherwise. Food was fine for all inclusive - good variety of meat, veggies, salads and fruit. We ate out some evenings but very cheap to do so. Had to buy pool towels but could see that was standard at all hotels in the area and you can buy them cheap at every one of the numerous shops nearby. Great pool area and bar staff were friendly and helpful. Nice outdoor area. No problems getting seats or loungers but it was getting a bit busier the weekend we left. Thank you.

Good value for money. Nothing to complain about. The staff is very kind and helpful. The food was good and abundant. The beach is five minutes away. The room was clean and quite big. We had a great time and most probably we will be back again. Thank you!

Just returned from a 2 week stay here..we love Bulgaria and have stayed in some amazing hotels,we have been really lucky with the all inclusive before even if we never expected anything spectacular..but by far this hotels food was the worst of any ..terrible..think we ate 3 or 4 times there in the whole 2 weeks ,and couldn't finish that..our poor friends who flew out here for 10 days to meet us just couldn't stomach it at all..but OK we will move on from that as we don't mind eating out but didn't expect it to be so regular..location of the hotel was perfect for us and we had the all inclusive drinks to look forward too,we're a sociable couple who love the pool and a few drinks to unwind and meet new people..you expect that don't you..you are on holiday after all..from day one we was warned by a really nice family from Wales that 2 of the bar staff were particularly rude towards them but not others and used to bang the tip boxes that were situated around the bar area very often..seeing is believing and boy did we see and here..the big guy in the morning was a delight (not) and viktoria who when wasn't in tears was snatching glasses from your hand and telling you to hurry up when asking for a drink .but that wasn't for everyone, as long as you were tipping her on a regular basis..we're a couple who like to tip as we appreciate staff..the younger staff we tipped they were really nice and patient and always a smile even if they weren't the quickest ..my wife refused to go to the bar as she was being ignored regularly.. the bar area itself was perfect. The lobby bar never opened. now for the room. Quite dated but spacious bed was OK. Shower was good. Clean towels most days but sheets not changed regularly. Although our friends had no clean towels or bed changes in 9 days. Reception staff were pleasant enough. The night security man was a lovely guy. Now my opinion the hotel does not cater gor children the children's menu was none existant and ice cream was at certain parts of the day unless you purchased one from the Little supermarket. But strangely enough it's one of those places that should be amazing and you would return too but just isn't.

A very basic hotel, definitely not a 4 star.. if you like a limited choice of cold food and no sleep due to awful beds, then this is the place for you. The all inclusive and only bar closes at 10pm, after this you are charged for your drinks. The hotel advertises a cocktail bar, this is not included as part of your all inclusive package. The staff speak very little English and do not understand simple requests. Rooms are not cleaned regularly and beds are not changed. Dirty dishes were left in the room for 4 days until I physically took them out. Fresh towels are left daily and the shower was amazing - this was the best part of the hotel for me. If you have young children (i do not), there's no animation team to entertain them - just a heads up. Sunny Beach is a beautiful area, but if I go back I will certainly research hotels thoroughly and will NOT be returning to Mena Palace..

This is not a 4* Hotel nor is the restaurant a 3*. I stayed with my family, 4 adults in total, arriving for 1 week at the beginning of June. With it being the start of the season, the hotel was quiet, with not many guests, to begin with. As the week went on, more and more guests arrived. Dining: The dining area is like a Butlins canteen / Motorway service station. Wooden table and chairs with plastic tablecloths. Tables are not laid so, you have to collect your cutlery yourself from the unit next to the toilets! There is no table service, staff only collect empty plates, cups etc and you are not asked - is everything ok? They do not engage with you. The food is awful. Very limited selection and almost the same every day. Breakfast is always the same and, the food is either cold or tepid. We paid to eat out most days. Mena Palace website claims this to be Ala Carte! This is not my idea of Ala Carte. Lots of Meat, being vegetarian I was limited with my options. The snacks are a joke! Simply a plate of stale biscuits put out on the bar around 3pm. There is nothing substantial provided, you either have to go outside and pay or wait until the restaurant opens if you are hungry. Ice cream is provided by the pool late afternoon but there is a massive queue. Pool: A nice clean pool area with the ONLY bar -. One outside pool and, the website claims to have an indoor pool but, this is merely a landing pool for the children's slide! No towels were provided so, we had to go out and buy our own. I have never stayed in a hotel claiming to be 4* all-inclusive and had to buy my own pool towel! Initially, there were plenty of sunbeds but as the week went on and the hotel seemed to be at full capacity, all the sunbeds were gone. Entertainment: Not much to say on this as we stayed out in the evenings. One evening there were Bulgarian Folk dancers and the next, Latin dancers. These lasted for just under an hour, I did not see any other entertainment around the evening shows. The pool/animation is non existant. There were 2 very young girls playing songs on repeat and asking if you wanted to play 'darts'. I asked if there was Yoga but they didn't understand. Bar: The only bar is the pool bar which closes at 10pm. After this, if they do not put the shutters down, they will charge you for drinks. One of the barmen, who appeared to be the Boss, was quite rude. On one occasion I was standing on the opposite side of the bar to him, he saw me and waved me over to his side of the bar, we would not come to me! The other bar staff were very pleasant but had limited English. There is a nice bar adjacent to Reception but this is not all-inclusive. It is a nice quiet area to sit and chill with reasonable prices compared to some of the other bars. Rooms: Awful beds! Spring mattresses which sink when you lay on them ( I am only tiny!) The worst week of sleep I have had. The shower has great water pressure and was lovely on my back in the mornings. Housekeeping: Very basic. The r

We had an excellent holiday and stay. Very clean hotel with pleasant staff. Very well situated and will almost certainly return next year. Food is pretty standard but always something to have even for fussy eaters and kids. Another working self service soft drink machine would be a good edition to use at the non working bar in the reception area. Overall, a very good hotel and would recommend and will return.

Hotel Mena Palace Sunny Beach Never again 903787097 THE HOTEL IS FULL OF RUFUGEES WHO GET PREFERENTIAL TREATMENT - I COMPLETELY UNDERSTAND THIS BUT WHEN YOU PAY £5000 FOR TWO WEEKS YOU WOULD BE EXPECT THE SAME TREATMENT . NOT FOR BRITISH TOURISTS THEY SAY THEY DO NOT SPEAK ENGLISH THEY DO. FOOD IS CATERED FOR EASTERN EUROPEANS WHO HAVE NEVER SEEN FOOD BEFORE. AS AN ALL INCLUSIVE HOTLE WE HAD TO EAT OUT EVERYDAY. All OTHER TOURISTS WOULD BATGE BY YOU AND NOT QUEUE UP FOR FOOD.WOULD NOT RECOMMEND FOR BRITISH TOURISTS . SUNNY BEACH IS A GREAT PLACE SO TRY AND BOOK A HOTEL WITH MORE BRITISH TOURISTS POOLSIDE THE ONLY TOWELS REMOVED WERE THE BRITISH HOLIDAYMAKERS

Recently had 12 days in Mena palace, arrived 2am and on arrival were greeted by lovely staff who checked us in promptly and even have us a packed lunch as dinner was finished, nice touch. Room was clean and spacious, nice balcony but over looking road when I requested a pool view, but to be honest it was fine and so quiet once doors closed. Air con was rubbish, no handle on outside of balcony door so every time you sat on the balcony aircon went off, even when it was on it was useless to be honest. Food was good with a good selection but never warm, Luke warm at best, the majority of guests were like vultures, they would be pushing in, taking piles of food just to be left in the table untouched, children charging around everywhere and pushing in (yes I have children, but mine have manners). Difficult to get a table inside or out, top tip wait an hour after start time and you will then be able to get a meal without doing an assault course. Coffee machine at bar open 7-11 and 3-6, very good coffee. Snacks were the worst I’ve ever seen at any all inclusive, at 3pm a tray of biscuits was laid out, an ice cream cart, and someone would serve 3 small doughnuts one day the next a hot dog which was a dry roll with a hot dog sausage half the size of the roll, but again the vultures were there and although there was an hour queue most people didn’t think it applies to them and would just push in. The pool is far too small for the hotel, people literally left towels on beds overnight so no chance of getting a bed, one morning I actually set my alarm as the kids wanted to stay by the pool so off I trot at 6 am to get the dregs of the beds left, didn’t move, later on went to the bar and came back 2 of our towels had been stolen, we saw them hanging on someone’s balcony, if people wanted something they would just take it. The hotel does not supply pool towels so had to buy them there so very sad really. The lobby bar does not open ever so just the pool bar, the staff are lovely and work so hard and are spoken to like dirt but it closes at 10pm which is very early even for Bulgaria and cocktails are not included, very limited drinks, drinks are very strong though, All the staff we met were lovely and the hotel is nice and very clean, such a shame about the clientele, rude, loud and selfish. This is not a hotel for English people anymore. The beach is 5 minutes away and beautiful. This is my 4th time in Bulgaria and in my opinion the hotel could be 4 star but how it is run at the moment it is 3* at best. I would not return to this hotel for the reasons listed.

We enjoyed mena palace very much , great location , the only thing that we didn’t like was the food but you can still eat it and it’s cheap to eat out. We would like to thank all the bar staff especially vicki for being so nice and looking after us.