Located in Surabaya, Four Points by Sheraton Surabaya, Pakuwon Indah is connected to the convention center, a 2-minute drive from Pakuwon Mall and 7 minutes from Surabaya Zoo. This 4-star hotel is 5.2 mi (8.4 km) from Taman Bungkul and 6.7 mi (10.8 km) from Al-Akbar Mosque.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional amenities at this Art Deco hotel include complimentary wireless Internet access, concierge services, and shopping on site.
Enjoy a satisfying meal at Djaman Doeloe Restaurant serving guests of Four Points by Sheraton Surabaya, Pakuwon Indah. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 310 air-conditioned rooms featuring minibars and Smart televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
FFONG2024.12.02
Review for Four Points by Sheraton Surabaya, Pakuwon Indah
Four Points by Sheraton Surabaya, Pakuwon Indah, is an exceptional choice for both business and leisure travelers seeking a comfortable and upscale stay in Surabaya. Conveniently located adjacent to the Pakuwon Mall, the largest shopping mall in Indonesia, the hotel offers direct access to a variety of dining, shopping, and entertainment options.
The rooms are modern, spacious, and well-designed, featuring comfortable beds, sleek furnishings, and thoughtful amenities such as high-speed Wi-Fi, a smart TV, and a well-equipped workspace. The bathrooms are equally impressive, offering premium toiletries and rain showers.
The hotel’s dining options are noteworthy, with Lime Restaurant serving a delightful variety of local and international dishes. The breakfast buffet, in particular, stands out for its extensive selection and quality.
Guests can also enjoy the hotel’s excellent recreational facilities, including a well-maintained swimming pool and a fitness center. The staff are warm, professional, and attentive, ensuring a seamless experience from check-in to check-out.
Overall, Four Points by Sheraton Surabaya, Pakuwon Indah, offers great value for a four-star property. With its strategic location, top-notch facilities, and exceptional service, it is a fantastic choice for anyone visiting Surabaya.
Rating: 4.5/5
Located in Surabaya, The Westin Surabaya is connected to a shopping center, a 2-minute drive from Pakuwon Mall and 8 minutes from Surabaya Zoo. This 5-star hotel is 7.4 mi (11.9 km) from Tunjungan Plaza and 7.4 mi (11.9 km) from Royal Plaza Surabaya.
Pamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access and concierge services.
Satisfy your appetite for lunch, dinner, or brunch at Magnolia, a restaurant which specializes in Asian cuisine, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Surabaya? This hotel has facilities measuring 89082 square feet (8276 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 204 air-conditioned rooms featuring minibars. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
GGuest User2022.09.16
A pleasant surprise for us when visiting Surabya. Though it is located at West Surabaya, a bit far from where our meeting was, the trip is worthwhile. All about this hotel is just right, from the service to all the hotel facilities are great (maybe since it is still quite new). I would say this Westin in Surabaya is even better than the one in Jakarta from all aspects. We booked the suite which is amazing and the standard room also quite nice, though we dont get to have the premium coffee and ferragamo soaps. Union around corner opened till 2 AM and the hotel is attached to the largest Mall in southeast asia (from what I heard). However, I have not really used all the hotel facilities and I skipped the breakfast (because I was way too full from prior night meal). The only thing that a bit bother me is the blind installed in all the bathroom including in the suite room, where it is very noticable it is wrinkly and not properly installed. A bit crack inthe almost perfect experience. However, i would still rate the hotel 5 star for everything else.
With a stay at Whiz Luxe Hotel Spazio Surabaya, you'll be centrally located in Surabaya, within a 15-minute drive of Tunjungan Plaza and Pakuwon Mall. This spa hotel is 1.3 mi (2.1 km) from Pakuwon Trade Center and 4.8 mi (7.8 km) from Ciputra Golf Club.
Relax at the full-service spa, where you can enjoy massages and body treatments. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Make yourself at home in one of the 143 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include safes and desks, and housekeeping is provided daily.
GGuest User2024.05.05
Great room ambience and comfortable mattress (especially that unique bolster which only this hotel has) ! Small room for improvement for your better : - access 24 hour for gym and pool. This hotel located in business district, would be advance if your facility able to accomodate your customer lifestyle. - quick check out access (provide check out box system). Your check out process take quiet time though.. Anyway, I always enjoy stay in here and thanks for welcome me with your food complimentary , Feby (I enjoy the spikoe here ^^).
Excellent
109 reviews
4.4/5
Price from
£35
per night
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Located in Surabaya, Ascott Waterplace Surabaya is in the entertainment district, a 1-minute drive from Pakuwon Mall and 8 minutes from Surabaya Zoo. This 4.5-star aparthotel is 5 mi (8.1 km) from Surabaya Town Square and 7.5 mi (12 km) from Royal Plaza Surabaya.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a waterslide and a fitness center. Additional amenities at this Art Deco aparthotel include complimentary wireless Internet access and concierge services.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The aparthotel also offers room service (during limited hours). Continental breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center and dry cleaning/laundry services. This aparthotel has 2 meeting rooms available for events. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Make yourself at home in one of the 182 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. 32-inch LED televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as safes and desks.
GGuest User2023.01.31
Ascott waterpalace hotel lobby is located in front of PTC west lobby. I entered the wrong lobby, apartment lobby so need to turn around. After taking the parking ticket, I parked my car near lobby and started started the check-in process. The check-in process takes about 30 minutes because it explains many rules that must be obeyed and the procedure for replacing the parking ticket with a parking card after check-in and replacing the parking card with a parking ticket at check out. Fortunately, the check-in process was carried out in a sitting position with a comfortable and soft chair. The hotel lobby is on the left while the apartments are on the right. The interior and furniture are still very well maintained and good even though the corridor leading to the room feels stuffy and hot. Executive rooms have kitchen facilities, living room, dining table, bedroom and bathroom. Cooking utensils and cutlery are very complete. Microwaves, electric stoves, sinks, dispensers, kettles, pans, plates, glasses, spoons, forks, soup bowls, and washing machines are all complete and functioning properly. The room is really suitable for gatherings event and cooking together. There are 2 TV's in the living room and bedroom. Wifi and TV service is also very good. Amazingly, I paid close attention to the cleanliness in my room, with a large room size, I didn't find any dirty or stained parts at all. The bathroom is equipped with a bath and shower. Amenities are produced by Budi Jaya Amenities which contain 100 ml (normally only 30-40 ml). the sachet uses brand twinnings. The public facilities are top-notch and very complete, starting from a clean kids club, a special hotel pool complete with a gazebo even though the pool size is not too big, a business center, a gym with a life fitness brand and complete equipment (although a bit dark), and there are 4 pools available integrated with apartment facilities (1 pool is being renovated, rotating pool, kids pool, and standard pool). I think they should improve the breakfast quality, taste are pretty below the standard and the food variants are also very minimalist. Even though coffee uses a coffee machine, there is only black coffee. Others are pudding, cake, cereal, juice (orange and kiwi). Sausage, vegetables, noodles, fried rice, chicken, fruit slices, soup, porridge, omelette. I've only tried a bit of everything and have no interest in adding more. On the other hand, the lack of breakfast is very reasonable because the price difference between breakfast and room only is only Rp. 40.000,00
With a stay at favehotel Graha Agung Surabaya in Surabaya, you'll be within a 15-minute drive of Tunjungan Plaza and Pakuwon Trade Center. This hotel is 1.2 mi (1.9 km) from Pakuwon Mall and 4 mi (6.4 km) from Ciputra World Mall.
Pamper yourself with onsite massages or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Satisfy your appetite for lunch or dinner at Tectona Grandis, a restaurant which specializes in Indonesian cuisine, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 82 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and complimentary toiletries. Conveniences include phones, as well as safes and desks.
OOdi0102032020.02.29
Major security concern. Bedroom window was unlocked! I only discovered this when I was checking the view from the window. Outside the window is an alleyway (on the same level) used to store aircon external units & for maintenance. People could have easily gained access into your bedrooms if your window is not locked. Otherwise the bedroom & bathroom are okay if you use it just for rest & sleep. Too little for a family. Beds & bathroom are clean. Walls are a but thin so you could hear what your next door neighbour is up to.
Located in Surabaya, Vasa Hotel Surabaya is within a 10-minute drive of Pakuwon Mall and Surabaya Plaza Shopping Mall. This 5-star hotel is 5.4 mi (8.7 km) from Tunjungan Plaza and 5.4 mi (8.7 km) from Royal Plaza Surabaya.
Pamper yourself with a visit to the spa, which offers massages and body treatments. You can take advantage of recreational amenities such as an outdoor pool and a fitness center. This hotel also features complimentary wireless Internet access, concierge services, and wedding services. Guests can get to nearby shops on the complimentary shuttle.
Enjoy international cuisine at 209 Dining, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.
Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 388 air-conditioned rooms featuring free minibar items and LCD televisions. Your room comes with a Select Comfort bed. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and bidets.
GGuest User2023.03.04
Vasa Hotel Surabaya is one of the best hotels in Surabaya, I can easily include Vasa Hotel in the list of top 5 hotels in Surabaya
Breakfast needs to be improved, in order to fulfill 5 star standards, the rooms are modern and comfortable, cleanliness is also good
The car park is inconvenient, because the elevator is not connected to the hotel's main building, so you have to walk quite far
A stay at HARRIS Hotel & Conventions Bundaran Satelit - Surabaya places you in the heart of Surabaya, within a 5-minute drive of Surabaya Zoo and Ciputra World Mall. This spa hotel is 3.2 mi (5.2 km) from Pakuwon Mall and 4.6 mi (7.5 km) from Tunjungan Plaza.
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless Internet access and concierge services.
Stop by the hotel's restaurant, HARRIS Cafe, for lunch or dinner. Dining is also available at the coffee shop/cafe, and room service is provided. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Make yourself at home in one of the 167 air-conditioned rooms featuring minibars. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
GGuest User2022.02.16
This is for second time i was stayed at Harris Bundaran Satelit Surabaya, first for business trip and second for Family Trip. We enjoyed stay at Harris Hotel especially at Harris Bundaran Satelit Surabaya (New Generation of Harris Hotel). Great hospitality and friendly staff. The Room also simply with modern furniture. And have many varian menu of breakfast. Thankyou so much for Mr. Irvan who arrange our room with slice cake for birthday my wife. And also we love water melon juice. Thankyou, hopefully we can stay at Harris Bundaran Satelit for the next stay to Surabaya.
The Fairfield by Marriott Surabaya is an ideal spot for travelers wanting to discover the city. The Fairfield by Marriott Surabaya offers a pleasant stay in Dukuhpakis for those traveling for business or leisure. Traveling to the hotel is easy with Surabaya Pasar Turi Train Station located approximately 6km away and Juanda International Airport roughly 20km away. The nearby area boasts an abundance of attractions including kidzooona Ciputra World Surabaya, Tao Kwan Maha Tao Surabaya and Taman Bermain Bintang Diponggo. When guests have some time on their hands they can make use of the onsite facilities. This Dukuhpakis hotel offers parking on site. If you demand a high level of service, our guests have indicated that this hotel has excellent standards. This hotel is particularly popular with those traveling on business.
TTeresa.ong2024.10.31
My 2nd time staying here and always satisfied with the warm service!!
The receptionist was really helpful and nice. I love their modern and clean look, the room is super spacious!
If your’re a breakfast buffet lover you must love their breakfast! 😍 Definitely worth ittt
Located in Surabaya, Shangri-La Surabaya is in the business district, within a 5-minute drive of Surabaya Zoo and Ciputra World Mall. This 5-star hotel is 3.7 mi (6 km) from Tunjungan Plaza and 4.1 mi (6.7 km) from Pakuwon Mall.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a nightclub, outdoor tennis courts, and a health club. Additional features at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the complimentary area shuttle.
Grab a bite at Shang Palace, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Surabaya? This hotel has facilities measuring 17255 square feet (1603 square meters), including a conference center. Free self parking is available onsite.
Make yourself at home in one of the 368 air-conditioned rooms featuring refrigerators and Smart televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
GGuest User2023.02.21
Was lucky enough to be upgraded to Executive Club for my 14 night stay and must admit we made the most of it. Breakfast cooked to order, afternoon tea, 6pm wine and great choice of cooked eats, cheese, cakes/puddings etc which meant we didn't need to go for dinner. Room was good with modern tv with lots of channels and enabling smartview from mobile/tablet (internet was strong throughout hotel). Bathroom was great with fantastic showers and a bathtub which filled quickly. Bed was huge and comfortable, blackout curtains and subtle lighting to enable sleep at any time and aircon worked perfectly and quietly. 3 restaurants on site for the odd night we fancied straying from the executive lounge. Restaurants were a little expensive perhaps but it's a 5 star hotel so to be expected. Pros: Good rooms, strong internet, great showers, Executive Club - OUTSTANDING staff/customer service in all areas of hotel and unbelievably charming staff. Cons: Desperados bar in the basement had good live music but was very disappointing (best avoided unless you are in a group).
Outstanding
100 reviews
4.7/5
Price from
£58
per night
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Latest Reviews for Surabaya hotels
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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
4.8/5
Outstanding
AAchmad NasichPros:
1. Hotel Andita Syariah Surabaya offers a highly affordable stay in a prime location within Surabaya's city center, making it an economical choice for budget-minded travelers.
2. Despite undergoing renovations, the rooms maintain a comfortable ambiance, providing guests with a satisfactory level of comfort during their stay.
3. The hotel staff is notably friendly and helpful, contributing positively to the overall guest experience.
Cons:
1. A peculiar detail is the provision of only one pillow per bed, which may seem unusual as many hotels typically provide two pillows per bed. This might be a point of consideration for guests who prefer additional pillows for added comfort.
2. The bathroom conditions at Hotel Andita Syariah Surabaya may not suit everyone. The absence of a mirror and the wet concept could be inconvenient for guests who prefer to keep the bathroom dry.
3. The washbasin lacking sanitation, allowing water to flow directly to the floor, may pose a cleanliness concern for some guests.
4. The absence of a telephone in the room might be a drawback for those who rely on traditional means of communication. However, the option to contact the reception via WhatsApp serves as an alternative.
In summary, Hotel Andita Syariah Surabaya provides a cost-effective option for individuals seeking affordability and a central location. While the peculiarities of one pillow per bed and certain bathroom conditions exist, the hotel remains suitable for those on a transit or short stay, given its economical pricing and convenient accessibility.
GGeriFrie day staff, convenient to the mall. Well appointed rooms although sound proofingnqith neighbouringneoom can be improved. Couldn't talk normally in the room due complain by an extremely sensitive neighbouring room guest. I could hear him especially his closing and opening of doors but he had to complain about my normal volume discussion in the room.
AApple cider and LemonOverall, the facilities and service are good. I was warmly welcomed by the front desk staff. They offer a wide range of breakfast choices. I will definitely stay here next time. The hotel upgraded me to a better room, I am very glad.
GGuest UserThis is our first time visit Surabaya. We stayed for 2 nights 2 rooms. Everything was smooth but one thing that i dispointed was the guy staff at restaurant when we had a breakfast last day. In the front restaurant he asked for room number which was very normal i told him 2 rooms my kids 2 infant 1 my niece 1 and i told him my husband will be here soon then i walked to find our table and prepare my kids meal suddenly he came again with same question he said their SOP 1 room for 2 adults he asked how old my older kids. It doesnt make sense cause he can see my older kid far from ADULT he just 8 years old. And i told him i came here with 3 adult, 2 kids, 1 infant so whats the problem ??? I took 2 rooms. He said sorry at the end but its ruin my morning mood :( But the food was great by the way..
HHalf a DINKThe room was very spacious with a good amount of lounging areas. The best part is the bathroom that felt so exquisite and luxurious with a beautiful large bathtub. Service was very quick when we requested for extra towels, as well as our hairdryer not working.
The only thing lacking in this room is the power sockets. There is only 1 area with power sockets which is by the work desk. There are none by the beds. This was inconvenient.
GGuest UserThe hotel location was good and convenient. The staf was sooo friendly and welcoming me like my home always. Larger room, very important the have a good WIFI connection, and there was a proper desk and comfy chair where I could work, which is nice. Breakfast start 6am, which is a good thing. My fav place is ONEDECK gastrobar.. I loveeeed to stay here and I will recommended. Thank you pak Teddy and Team. See you next time..
WWilsonTraveller17I would like to thank you for the great stay i had at your hotel for 4 days and 3 nights. I arrived around 12 p.m and i was greeted by a very friendly staff member. Mr.Asad (Receptionist Staff) was one of a very helpful, polite and fast to respond.What a very good job. The room was fantastic, it was great to be able to walk into a clean, spacious room and go straight to bed without worrying about a thing (Thankyou for the housekeeping team). Breakfast choice was fantastic. Recommend the traditonal foods. Will stay again for my business trip next time..cheers.
GGuest Userroom is cozy and clean the foods are delicious the service is excellent, every employee always give a warm smile everytime we passed by the only downside for me is for the prayer room on 2nd floor i hope they will improve the cleanliness for this room especially the wudhu space which is basically more of a bathroom rather than an actual wudhu space overall it was a nice stay
AarssmthI know this hotel is quite old but classic and and worth the price. The room is very wide, i like that so much. Bcause nowdays all new hotels is just standart and to small like studio type. This hotel is family friendly, because of the wide room, and al the facility that all we needed. Not that high but the view from the room is still good. Surabayaaaa what else you can see than cityview? Haha. Anyway, very recommended for those who like wide room and near from mall, foodcenter, and all you need.
WWS WardhonoIf you don't mind hotels with old nuances and so-so service... Then this hotel might be the right choice. A few useful tips for you: order from the application with the lowest rate, choose the lowest class, do not order the service with breakfast, most importantly ... Lower expectations as low as possible
Plus: the price is very cheap, the publish-rate is even cheaper than some apps. Their lowest class (July 2022) is only 270k, 290k with breakfast (usually fried rice delivered to each room). The location is right in the heart of Surabaya, next door to Plaza Surabaya, Surabaya Square, Submarine Monument, and 5 minutes walk from Gubeng Lama Station. And oh yeah, each of their rooms is equipped with a bathtub.
Minus: some of the interiors seem gloomy and many are already dull. The swimming pool is so-so, but not child-friendly, the shallowest part is 1.2 m and there is no clear barrier with the bottom of the pool sloping to a depth of 1.9 m, so parents who invite their children to swim here must really accompany and ensure children just play along the stairs to enter the pool. Coffee, tea and toiletries provided are only for one person each, except for two towels which look very dull. The choice of food is very limited, the additional menu offered is very expensive, it's better to order online service
Two notes that bothered me quite a bit;
1. A sizeable tax arrears sticker on the front window of the hotel. With the pandemic conditions getting better, I hope you recover quickly and get over it...
2. In the morning I was about to go to the swimming pool, access was still closed, it didn't really matter, the receptionist responded quickly, it's just that at that time there were several young people from nowhere, I can confirm that they were not hotel guests, talking very noisy , two of which smoked from the lobby all the way down the hall to the pool without noticing the surroundings. One of the youths who previously smoked, still wearing trousers and a t-shirt, entered the swimming pool, then used soap in the pool. Enough to take away my mood
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