JW Marriott Gold Coast Resort & Spa

JW Marriott Gold Coast Resort & Spa Reviews

JW Marriott Gold Coast Resort & Spa

158 Ferny Ave, Surfers Paradise, Queensland 4217, AustraliaView hotel details
JW Marriott Gold Coast Resort & Spa
JW Marriott Gold Coast Resort & SpaJW Marriott Gold Coast Resort & SpaJW Marriott Gold Coast Resort & Spa
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Guest Reviews of JW Marriott Gold Coast Resort & Spa

9.2/10
Great
251 reviews
Verified reviews
Location9.2
Amenities9.3
Service9.1
Cleanliness9.3
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All reviews(251)
Positive reviews(242)
Reviews with photos/video(88)
Clean pool(73)
Great swimming pool(73)
Perfect for kids(28)
Delicious breakfast(26)
Has facilities for children(12)
Family activities available(10)
Nice sea view(8)
Negative reviews(9)
🌟manyoudiqiu🌍
Standard Two Double Room With Mountain View
Stayed in Jun 2026
Family
69 reviews
10/10
Outstanding
Posted on Aug 23, 2026
Great location, and I loved swimming with the fish in the hotel pool. The restaurant across the street serves a delicious breakfast, and the service was absolutely impeccable. I really like this hotel and highly recommend it!
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Juanmaoniuer
Standard King Room with Mountain View
Stayed in Jun 2026
Family
3 reviews
7.2/10
Posted on Jul 17, 2026
The customer service and cleanliness were really subpar. I've already spoken with the hotel manager, and even the executive housekeeper admitted that this level of cleanliness is "unacceptable and not what you'd expect from a five-star hotel." On the other hand, the hotel's water facilities were great, and the front desk service was also very good. Breakfast was just okay, and the buffet restaurant was a bit small, leading to long wait times. Premium service is all about interconnected elements; if any link in the chain is weak, it negatively impacts the customer experience.
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Jane Emma cheng
Corner Junior Suite with Ocean View and Balcony
Stayed in Aug 2026
Family
4 reviews
10/10
Outstanding
Posted on Sep 22, 2026
An excellent hotel. The swimming pool is very large.
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N Mei
Standard King Room with Ocean View
Stayed in Mar 2026
Family
29 reviews
9.5/10
Amazing
Posted on Apr 20, 2026
Perfect for a lazy day by the hotel pool, complete with a slide! Parking is AUD 24 per day. It's quite close to Surfers Paradise, and you can easily catch the G-link light rail directly from here.
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lill-w
Standard King Room with Ocean View
Stayed in Mar 2026
Family
12 reviews
9.5/10
Amazing
Posted on Apr 9, 2026
The environment, hygiene, and facilities were all good, and the service was acceptable. My only minor regret is that there were two billing errors, which were only corrected after I called them later. However, I incurred international long-distance charges, and such incidents really put a damper on a traveler's mood. I hope this doesn't happen to any other guests in the future!
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Qingwenshiwangkekema
Standard King Room with Ocean View
Stayed in Aug 2026
Couple
4 reviews
10/10
Outstanding
Posted on Sep 15, 2026
The hotel's location is quite good; you can walk to Surfers Paradise. The services and facilities are all good. However, there's only an outdoor pool, no indoor one.
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Guest User
Standard Two Double Room With Ocean View
Stayed in Jan 2026
Family
10 reviews
10/10
Outstanding
Posted on Feb 27, 2026
Had a great experience, and the food was excellent. The kids absolutely loved the pool and snorkeling. The service was also top-notch. I'll definitely choose a big brand hotel again next time. It was a very pleasant vacation.
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Sangmuwei
Standard King Room with Mountain View
Stayed in Jan 2026
Travelling with friends
27 reviews
8.0/10
Very good
Posted on May 5, 2026
Location: I think this is one of the more convenient locations in Gold Coast. Facilities: However, it doesn't have its own beach, only a saltwater pool. The breakfast is quite rich; it would be best if it could be delivered to the room. There's a car service from the airport to the hotel, but the tram isn't very reliable and sometimes stops running, so don't cut it close when going to the airport. This hotel is centrally located in Gold Coast, making it suitable for getting anywhere, and transportation is readily available. If convenience is your priority, this place is a good choice. Room service is also excellent, and it offers great value for money. Service: There was a welcome drink upon check-in, and the staff were all friendly, though there was no Chinese-speaking service.
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6/9
Xuanxuanbutinghua
Standard King Room with Mountain View
Stayed in Jan 2026
Family
24 reviews
8.2/10
Very good
Posted on Mar 10, 2026
The hotel's front desk service was quite good; they even gave a small gift once they knew I was a Marriott Platinum member. The room was a bit damp, but clean enough. It's great for kids; we spent three days enjoying the hotel's beach and pool and didn't even want to go out. While the amenities can't compare to a water park, they were still very good. We'll definitely go back. The hotel breakfast was decent, just a bit crowded, so you had to queue.
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Guest User
Standard Two Double Room With Ocean View
Stayed in Jan 2026
Family
10 reviews
9.5/10
Amazing
Posted on Apr 7, 2026
The hotel environment is excellent, and you can snorkel in the pool, which was a great experience. The room is spacious and the facilities are very new, highly recommended for families with children.
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TIIT
Standard Two Double Room With Ocean View
Stayed in Jun 2026
Solo traveller
28 reviews
9.5/10
Amazing
Posted on Aug 10, 2026
This is an established, quality hotel, but it's a bit far from the city center and the beach. Breakfast was decent, but I felt the price was a little high for what you get.
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JF LEE
Standard Two Double Room With Ocean View
Stayed in Jun 2026
Family
3 reviews
9.0/10
Great
Posted on Jul 21, 2026
The environment, hygiene, and all facilities are up to a certain standard. One thing that surprised me was that one of the hotel staff communicated with us in Cantonese and introduced us to nearby shopping malls and restaurants.
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Xiaomi2323
Standard Two Double Room With Mountain View
Stayed in Nov 2025
Family
12 reviews
8.2/10
Very good
Posted on Dec 25, 2025
Every time I visit the Gold Coast, I stay at the Marriott, and the breakfast is always great. However, the caps on the shampoo and other toiletries can be easily opened, which raises some safety concerns. After 6 PM, there are no staff or services at the pool, and it's not lit. For children with UV allergies who wish to swim in the evening, it's not possible. December is summer in Australia, so it gets dark late. I hope the hotel considers extending the pool's closing time, especially since guests are here for a holiday. Thank you.
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Response from Property: Dear Xiaomi2323, Thank you for choosing to stay with us at JW Marriott Gold Coast Resort & Spa and taking the time to share your honest experience with us. We thank you for your continued loyalty with Marriott International and appreciate your kind words towards our resort and particularly our breakfast buffet experience at Citrique Restaurant. We do hope you made many memorable moments with us and enjoyed our signature facilities and amenities. We appreciate your honest insights to our pool area, and have raised your concerns to our management team to investigate, as we continue to elevate our guests experiences. Once again, thank you for choosing JW Marriott Gold Coast Resort & Spa and we do look forward to welcoming you back again very soon for another amazing stay. Warm regards, JW Marriott Gold Coast Resort & Spa
Slayers_Boxer
Standard Two Double Room With Ocean View
Stayed in May 2026
Family
1 reviews
9.5/10
Amazing
Posted on Jun 13, 2026
The facilities and services were excellent. The entertainment options like the pool and teppanyaki were fantastic. The parking was also very convenient since we drove.
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Guest User
Standard Two Double Room With Mountain View
Stayed in Mar 2026
Family
18 reviews
9.7/10
Amazing
Posted on Apr 9, 2026
The hotel facilities are good and the environment is pleasant. The service was excellent; all our requests were met. The only thing is that the breakfast wasn't really suitable for Chinese tastes.
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