Crowne Plaza SURFERS PARADISE by IHG

We loved where we stayed, the service was fantastic. The breakfast was beautiful. The only thing I was not happy about was that my rooms heating was broken and i had to use a small oil heater which didn't heat our room. The blanket was amazing though

Overall, I was quite disappointed with my stay and would not recommend this hotel. The hotel is advertised as a four-star property, but the facilities and overall condition did not feel up to a four-star standard. The room and common areas felt quite dated, and even the wallpaper in the room was starting to peel off. When we checked in at around 1pm, the toilet in our first room was faulty and kept making a constant flushing/running-water noise. We went to the lobby and asked the manager if we could change rooms, but it took quite a bit of back and forth before they finally agreed. I found this frustrating because if there is an obvious issue with the room that affects the guest’s comfort, I would expect a room change to be a fairly basic and reasonable request. After moving to the new room, I asked the front desk for two extra pillows and slippers. We went out afterwards and returned to the hotel at around 7pm, but nothing had been delivered. I then had to follow up twice before someone finally brought them to the room. The response time and level of service were not what I would expect from a four-star hotel. In terms of location, the hotel is close to the tram, which is convenient, but there are very few restaurants, convenience stores, or other amenities nearby, so I still found the location somewhat inconvenient. Overall, the condition of the hotel, the service, and the way our room issue was handled fell below my expectations for a four-star property. I would not stay here again and would not recommend it to others.

Stayed here for my partners birthday and service was great. Sara on the front desk was fantastic and so helpful. Very happy with the room and ocean view. Location is great and revolving rooftop restaurant is a must see. Slight downsides were that the car park height restriction is 2.0m and I had called up before booking and was told it was 2.1m so had to remove my roof rack outside reception late on the Friday night we arrived. The shower door leaked a lot causing the bathroom to become a slip and slide and there was a used plaster stuck to the floor as well. Despite this, we definitely stay again as the pool and spa were amazing and very happy with the service and amenities