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5 star

The Langham, Gold Coast and Jewel Residences
4.5/5100 Reviews

The Langham, Gold Coast and Jewel Residences

Surfers Paradise|1.11km from SkyPoint Observation Deck
Most mornings I walk past the Langham Broadbeach gold coast, with my dogs and often comment, that I should stay there and see what it is like. So I bit the bullet and booked a room. And a reservation at Tang Court for lunch. From the moment we stepped out of the car, it was a superb atmosphere, and dripping with friendly service. Check-in was a breeze and we were given a full run down of the hotel. That was the only moment of regret, I didn't pack my swimsuit so couldn't get in the magnesium pool.....but I will go back for sure. Up to our to the room and it had the biggest bath, so bugger the magnesium pool. stopped by the lobby bar for a pre-lunch drink and service was quick and accurate. Then on to level 3, where we are greeted as though we are long lost friends and taken to our table. The food at Tang Court was next level and I even got a doggy bag.......so much food. Not cheap, but worth every cent and the experience. After our very long lunch it was back to the room to drop off the doggy bag and to explore the rest of the hotel. I took my glass of bubbles with me quite expecting to be told to leave it behind, but no, everyone just smiled warmly and I am sure had there been an open bottle somewhere they would have topped me up. As we are locals, I invited family down to check out the lodgings and was met with the appropriate ”ooo and aahhh!!!”. Back to the lobby bar and timed it perfectly to view the fireworks on the beach at Surfers. The bed was super comfy, great pillows and the curtains closed, made a princess sleeping paradise. Next morning it was a toss up to go to the café or the buffet breakfast. Glad we chose the buffet, $59 each and all you can eat. I definitely ate my $$$ worth. Checkout came too soon at 11am, but it was nice to have the extra hour and not the traditional 10am check-out. On checkout we of course were asked, did we have far to go home? not far I said.......about 900 metres. very pleased with our STAYCATION...........thankyou Langham,ill blow you a warm kiss as I walk past this week.

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Top rated hotels in Surfers Paradise

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Surfers Century Oceanside Apartments
4.1/518 Reviews
Our family stumbled across this location/accommodation through one of the booking sites, and we couldn’t be happier that we did! We had a 2 Bedroom Ocean View Apartment for three nights (10th - 13th July 2020), up on the 18th floor, and the apartment and all it had to offer, including the stunning views, did not disappoint! 😊 We arrived late on the Friday evening and the after-hours check-in service was quite quick and easy, which was handy when having a toddler waiting in the car. The lovely couple that run and look after the complex were delightful to deal with when we had to sign and fill out paperwork for our stay the following day. The location is definitely a bonus, as the main surfers prescient is only 3 - 5 minutes walk away, the stunning, luscious beach is a minute or two away and there’s an awesome surf club (BMD Northcliffe Surf Club) that is only a minute or two walk away as well from the accommodation, and was a stunning and tasty location for a good hearty Sunday morning brekky! All in all, we cannot fault this apartment and it’s generous offers. We would definitely be going back again! 😊😊😊
voco Gold Coast, an IHG Hotel
4.4/5289 Reviews
Excellent hotel! The standard room is not very large, but everything is there. The bed is comfortable, the bed linen is perfectly clean. Nice bathroom. The cleanliness is perfect! The breakfast is good - you definitely won't go hungry :) There is a tram stop nearby. Beach - 5 minutes walk.
Aegean Apartments
3.9/572 Reviews
We have been going to the Aegean Apartments for the past 18 years and it's always been wonderful! The apartments are always clean and welcoming and have all the amenities you need in a self-serviced holiday rental. It's close to the heart of surfers and all the area has to offer. Theme parks are only a 30 min car ride away. Going again in Jan 24 so looking forward to it :)
BreakFree Peninsula Surfers Paradise
3.8/558 Reviews
Perfect Location! Older building, but that to me meant earthy and unpretentious and oversized generous floor layout. I loved the hotel and the pools and the walking distance to everything. Tram, food, beach all within 2 minutes walk. If I could live here... I would. So sad to leave. Was there on business this time, need a holiday so I can enjoy the location even more next time.
Copacabana Apartments
3.5/520 Reviews
Arrived at 10.30am and understood that checkin wasn’t until 2pm. Michael was really friendly and offered to hold our bags whilst housekeeping cleaned our apartment and told us the room would be ready about 11.30am. Went out and did some shopping and got an early lunch. As promised, Michael phoned at 11.30am and advised our apartment was ready. He was So helpful and we were thankful he got our apartment ready early. Generally the whole place is fine. Apartments could do with a little bit of updating if you are not picky and don’t mind a bit of obvious wear and tear, seeing a bit of rust in the bathroom, mould on the tiles or bathroom blind or dodgy shower head. I would stay again as am definitely not high maintenance and prefer location and price over amenities and prestige.
Genesis Apartments
3.5/538 Reviews
Upon arrival to our room on Thursday 21 September 2023, we were absolutely appalled to see the state of the room. To name a few (with photographic/video evidencing our grievance), there was dust build up on surfaces, stained toilets from the urine of previous guests, dirty floors, mould build up on one of the bathroom showers and black long hairs on the shower floors. The apartment manager was immediately called to the room and questioned about the state of the room. At first, we were told that our concerns needed to be taken up with *********** rather than the apartment directly given we booked through ***********. We responded stating that cleanliness of the room had absolutely nothing to do with *********** and that the apartment is solely responsible for maintaining this. The manager then proceeded to advise us that a cleaner would be called back to the room and ordered to clean the entire room in the managers presence. We were assured that the room would be cleaned to an acceptable standard for us to be able to stay the next four nights. When we arrived back to the room, we noticed that the room was somewhat cleaned such as hairs removed and toilets bleached however it was still quite dirty. Nonetheless, given we witnessed partial attempt (even if minimal) to rectify the issue, we did not complain further or make any further grievances. However, on Saturday 23 September 2023, I noticed that under the flat sheet of the bedroom I had already been sleeping under for the past couple of days, was dried blood on the sheet directly under me. I was absolutely appalled and disgusted to learn that I was sleeping in a dirty bed with sheets not cleaned, with direct contact to my skin of someone else’s blood. Again, I have photographic and video graphic evidence to verify this grievance. Although reception was unstaffed at the time, there is signs within the apartment to confirm that the manager can be contacted where urgent. Multiple were attempts to contact the manager with no answer. A text message was also sent with no response (evidence can also be provided of this the sign left at reception, the call log confirming the attempted contacts and text message screenshot). Not only was there no answer, but there was no attempt to call back at any point that night or the next morning. My partner and I were not able to sleep that evening given the bed was in a completely unacceptable state. The next morning I proceeded to reception to voice my grievance and demand a refund. My concerns were completely dismissed. Whilst the manager was somewhat empathetic and confirmed that the issues found with the room were unacceptable, I was told to just send an email detailing my concerns. What is the point in hiring a manager if calls go unanswered, text messages go ignored and serious issues are raised like the above, that are shut down with no genuine attempt to rectify or help the customer? I was also told that it is not the fault of Genesis Apartments, but

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