Best Hotels near Keeper＇s Well, Sutton Coldfield

Hotel is not in a bad location for trips out… But the hotel needs a lot of improvements! The breakfast buffet you are left waiting for them to replenish food items , you have to keep asking staff where are the cups for tea as none replaced there was queues because of the location of the toaster, be careful if you ask for water to be replaced in room as I was charged but then got a refund after complaining..the executive room was good but I know the standard rooms are not great. The staff were good but there needs better organisation. The pool area dated and no set time they seem to pick and choose open close times. We had quite a few issues not all mentioned here which we told reception about we was not happy and noticed other customers complaining.. we would not stay again and certainly not 4 star 3 at most .. can’t comment on spa treatments as did not use but looking at the spa I’m sure there are better ones around. Golf course 9 hole in good condition but outside hotel area need tidying up bit scruffy.

This apart-hotel is very centrally located, and it is easy to get around on foot for shopping, dining, bars, entertainment, and more. The property itself is in a pedestrianised area, which is great as you do not have to dodge traffic while getting back to your apartment in the dark! The reception area is very simple and minimalist, which is also great because you can head straight for the lift rather than having lots of distractions every step of the way. The reception team was always polite and professional. When we checked in, our room was not ready, but when we returned after lunch, they had already taken our cases up to the apartment for us. The apartment itself was lovely, very spacious and comfortable. We had a clubman apartment, which had the added bonus of a nice large bathtub. The bedroom was small but perfectly fine for our 4-night stay. The kitchen area had everything you need to cook for yourself if you wish, although we did not cook at all. There was a juicer and coffee machine but no instructions. As we are clueless about such things, we ended up using neither. The views from the apartment are stunning, particularly at night when everything is lit up. It was a lovely, relaxed stay and I would definitely stay at these apartments again for the comfort, convenience, and location.

There were no towels despite me having a booking for six people, and only one toilet roll but after asking I did get everything I needed. Also there’s no point checking in online as it’s still a very long wait at reception. Car park is pretty much non existent but overall I’m happy with my stay.

I booked a stay for one date then had to move the date due my one colleague being in the military and we eventually stayed for what we thought at the time was a pleasurable evening with this hotel on the 2nd September 2022. I felt I did call in plenty of time to move the first booking and just wanted to flag this up with them. They have now charged me for two stays and accused me of not moving the booking and not turning up. I earn a low salary due to my current job and there would be no way we would want to pay for two stays when we only wanted one night. They appear to not be concerned with my story and are refusing to refund the first booking As they have no proof it was moved on the phone by me. I did not receive an email confirming the move in dates and assumed all was well from the telephone conversation . Be aware this could and will happen to you if you need to change your room booking . They might charge you for two stays. I can barely afford this at present especially with rising prices in fuel costs. I will not be returning to this hotel group because they have ripped me off. What turned out as a smashing hotel stay has now turned into a really bad negative memory. It was not a corporate booking and every penny counts for me at this time and we are being treated as if the money means nothing , that we have been charged for two stays , for them appears normal. Even if it is wrong . Just to confirm we paid and stayed for the £205.12 Booking for one night , but were not at the hotel for the other fee they have charged which is £286 Again beware of these big hotel groups who are happy to take your money and if a mistake is made on their part, are very hard to get back a fee that they should not have taken .

The location of the hotel was okay, good nearby links to the train station and attractions. There's no food or drink other than vending machines in the hotel but there is a Sainsbury's local opposite. Bed was comfy and the temperature of the room was controlled. TV was very small and in an awkward position to watch from laying in bed. No hand soap in the dispenser and there was also a leak from the toilet/sink area.

First time staying in this hotel so was unsure what to think however the room is so comfortable and clean. Neli, the member of staff at the front desk, was so helpful and checked us in quickly and answered all the questions we had. It was nice to be greeted with a smile when checking in. The rooms are on the small side but the layout worked very well and makes the most of the space. The bathroom is clean and provides shampoo, body wash etc for people who are travelling light. Luckily the rooms have air conditioning which is perfect for these hot summer nights. Definitely recommend, amazing deal for the price!

Let me start by saying I usually stay at The Village hotel but decided to give this one a try. This hotel as air con, the Village hotel does not. The location is great just off the M5, everything is easily accessible I booked a twin room, the beds were so comfortable as you would expect with a Mercure hotel. The room was decorated to a high standard and had everything you need to be comfortable. The only negative which might affect some people's stay is the bathroom, it has a mixer shower so the pressure of the water was very weak. I did speak to reception who informed me that in the near future this will be changed. The breakfast was delicious, if you want poached eggs just ask, they are happy to please. This is my now place to stay when visiting family in the midlands. Shout out to Gerry on reception who goes out of her way to make sure you have the best stay, she is a superstar! FYI in the Privilege room- you get a mini fridge and bottled water/juices and a modern shower rather than a mixer tap shower

What a lovely little apar**ent, home from home. Location was perfect just a short drive to everywhere. There is a convenience store, pharmacy and fast food place 1 minute away so really handy if you forget anything. Everything was perfect host was fast to reply and even gave us early check in 🥰

I stopped here one night with friends for my birthday. The hotel is easy to get to, and the location is excellent as it’s located on Broad Street, near Brindley Place which hosts a wide range of bars and pubs. So if you’re visiting Birmingham to have a drunken, night out or a special occasion then this hotel is perfect. There’s also parking on site behind the hotel which is very handy, unfortunately the car park isn’t discounted for guests stopping in the hotel. After waiting in a small queue, we attempted to check in at 14:30 (half hour earlier than check in ‘opens’) we were told the room wasn’t ready. Which wasn’t an issue as they had luggage storage available. We can back to check in at 16:00 and the queue was horrendous. I’ve never seen a queue as big as this to check in for a hotel before. We waited for 20 minutes until we checked in. The room was spacious, clean and well equipped. Although there were coffee cups left behind the curtains upon entry. The bathroom was very modern and had a walk in shower. The beds were unbelievably comfy and had plug sockets by the side of the bed which is a massive plus as not every hotel has this. Luckily, it was a quicker process checking out as you can just pop your keys in the ‘express checkout box’. Overall, a comfortable night stay in the heart of Birmingham, unfortunately the check in was horrific.