33 Gohwa-ro 9beon-gil, Maesanno 2 (i) -ga, Paldal-gu, Suwon, Gyeonggi-do, 16456, South KoreaView Hotel Details
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Guest Reviews of Malu Hotel Suwon
7.9/10
Good
220 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.1
Amenities7.7
Service7.8
Cleanliness8.0
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All reviews(220)
Positive reviews(196)
Reviews with photos/video(48)
Great value for money(22)
Near shopping area(19)
Convenient for shopping(13)
Large rooms(9)
Delicious breakfast(8)
Average sound insulation(7)
Perfect for business trips(6)
Friendly front desk staff(4)
Negative reviews(24)
Guest User
Premium Room
Stayed in May 2025
Family
1 review
5.5/10
Posted on Jun 15, 2025
The hotel is located away from public transport. Road/footpath to the hotel is not smooth, very bumpy for luggages and a long walk. The receptionists are Chinese and do not even speak basic English. It's hard to communicate. When we requested to store our luggage prior to checking in, the staff pointed to the storage room and we had to do all the moving, storing, and adjusting for space ourselves. Staff just sat behind counter the whole time. When asked about how to get to the Hwaseong Fortress, whether to turn left or right, she said she doesn't know and told us to find out ourselves. When we wanted to check in to our room, they said our room is located in the opposite building. As we moved our luggage from storage to the opposite building, both staff just sat behind the counter without even offering the least of help. Very unhelpful and unfriendly. Please avoid unless you speak good mandarin and good korean.
Response from Property: We will check with all employees inside the hotel to see if there was a fact, and if this review is not true, we will report and claim compensation for damage to the business by creating false informationPlease be careful when writing a review
Paul Edward Selby
Deluxe Double B
Stayed in Jun 2025
Solo traveller
4 review
8.5/10
Very Good
Posted on Jul 14, 2025
Good location. Hotel is clean. Comfortable bed. Had good sleep. Staff efficient. Shower area good. Excellent value for money. Recommended.
Alessandra
Stayed in Oct 2024
Couple
13 review
9.5/10
Amazing
Posted on Nov 19, 2024
It is quite hidden to find it. As there aren't many parking spaces, you need to go to the reception and he's even going to park your car where a cone is reserving the parking space for the Malu Hotel after you check-in. The bed was a bit bouncy but okay, as I didn't slept much. You can hear people talking in the corridor through the door. There was a small kitchen with a kettle and microwave. A fridge and tiny freezer in it, with bottles of water. The shower head handle was cracked so the water was leaking from there too, but I had a nice hot shower with a big towel since a long time.
Response from Property: Helloଘ(੭'ᵕ') ੭For families, lovers, and business travelers at Suwon StationThis is Suwon, the official one-star family hotel Maru Hotel.Thank you for your precious reviewWe will check again the part you mentioned so that this doesn't happen.Thank you.
시티 아이샤
Deluxe Twin Room
Stayed in Feb 2025
Family
3 review
7.5/10
Posted on Apr 6, 2025
The location is fine and clean! The room and facilities are also fine. We had a good stay for two nights.
Response from Property: Helloଘ(੭'ᵕ') ੭For families, lovers, and business travelers at Suwon StationThis is Suwon, the official one-star family hotel Maru Hotel.Thank you for your precious review. ♡Thank you for the nice words ^^ I'll come back with a good environment next time.Thank you.
Winkkam
Deluxe Double A
Stayed in Feb 2025
Family
15 review
7.5/10
Posted on Apr 1, 2025
Hotel from train station is slightly further than my previous hotel location but still is a short walk to the food street with many eateries. The bathroom is clean but the mattress is soft.
Response from Property: Helloଘ(੭'ᵕ') ੭For families, lovers, and business travelers at Suwon StationThis is Suwon, the official one-star family hotel Maru Hotel.Thank you for your precious reviewThank you for the nice words ^^ I'll come back with a good environment next time.Thank you.
Ben23
Residence Family Twin
Stayed in Jul 2024
Family
1 review
7.0/10
Posted on Sep 19, 2024
Easy to get uber from this place, just that the bed cover got stain, and the towel didnt change for us even we stay there for three nights. For the location its nearby to china street so there are many china steamboat around, korean foods are good too
Response from Property: Nice to meet you. Customer ଘ (੭ 'ᵕ') ੭For families, lovers, and business travelers at Suwon StationThis is Suwon, the official one-star family hotel Maru Hotel.Thank you for your precious review and good words. ♡We will check again and again what you said to try to make a comfortable accommodation so that this does not happen.Thank you +_+Please visit us again next time :)
Solo Ace
Deluxe Double A
Stayed in Jan 2025
Solo traveller
10 review
10/10
Outstanding
Posted on Mar 10, 2025
The hotel is a little hidden away, but it's very close to Suwon Station Exit 8. You can take a taxi from the station, but you can't take one to the station. So, if you did some considerable shopping, be prepared to walk with your stuff. There are lots of places to eat with decent choices. It was very clean and comfortable. I would definitely stay at this hotel again.
Response from Property: Hello, I am ଘ (੭ 'Maru Hotel), the official one-star family hotel for families, lovers, and business travelers at Suwon Station, ੭. Thank you for your valuable review ♡ Thank you for your nice words ^^ I will visit you again with a good environment. Thank you.
Siti Sharaf
Deluxe Double A
Stayed in May 2024
Solo traveller
10 review
8.0/10
Very Good
Posted on Jul 27, 2024
The location is around 10 minutes walk from the main train station n bus station of Suwon. Nearby bus stop is around 4 to 5 minutes walk. The room was big and comfortable.
Response from Property: It's a pleasure to meet you, sir.Thank you for using our hotel.Thank you for your valuable opinion.I'm ready to go on a good trip next time,This is the main gate of the hotel.Thank you very much ^^
Anonymous User
Stayed in Aug 2024
Couple
1 review
8.5/10
Very Good
Posted on Dec 8, 2024
The location is good. We have stayed for 3 days. Facilities are okay. The room is big enough for 2 people.
Response from Property: Helloଘ(੭'ᵕ') ੭For families, lovers, and business travelers at Suwon StationThis is Suwon, the official one-star family hotel Maru Hotel.Thank you for your precious review. ♡Thank you for the nice words ^^ I'll come back with a good environment next time.Thank you.
Guest User
Deluxe Double A
Stayed in Jul 2024
Family
2 review
8.5/10
Very Good
Posted on Sep 4, 2024
The hotel is located near the busy area of Suwon. Walking distance to 7/11 and lots of food hub nearby within a walking distance reach. Bus station is about 400meters from the area. Suwon station is almost about the same distance.
Response from Property: Nice to meet you, customerThank you for your precious review.We will be a Maru Hotel that strives for a pleasant trip next time.Thank you.
Guest User
Deluxe Double A
Stayed in Feb 2025
Solo traveller
7 review
6.5/10
Posted on Mar 25, 2025
Bit far from subway. Hidden inside the alley.
Response from Property: Hello.ଘ(੭'ᵕ') ੭For family members, lovers, and business travelers at Suwon StationIt is the official 1-star family hotel floor hotel in Suwon.Thank you for your precious afterword We will meet again in a good environment next time.Thanks.
Anonymous User
Deluxe Twin Room
Stayed in Dec 2024
Travelling with friends
1 review
10/10
Outstanding
Posted on Jan 28, 2025
It was great place to stay near suwon station
Response from Property: Helloଘ(੭'ᵕ') ੭For families, lovers, and business travelers at Suwon StationThis is Suwon, the official one-star family hotel Maru Hotel.Thank you for your precious review. ♡Thank you for the nice words ^^ I'll come back with a good environment next time.Thank you.
Bergen
Deluxe Double B
Stayed in Mar 2024
Solo traveller
31 review
10/10
Outstanding
Posted on Apr 8, 2024
This hotel was walking distance to Suwon station and spacious. The shower temperature and pressure was great! They replenished bottled water and coffee everyday. They TV had Netflix. The only downside was I couldn’t adjust the thermostat, but there was a window I could open.
Response from Property: thank you for visting our hotel. and your kind review : ) next time when you're here, ask us about the thermostat then we'll show you how to control it. have a good day : )
Anonymous User
Deluxe Double B
Stayed in Aug 2023
Couple
9 review
8.5/10
Very Good
Posted on Nov 30, 2023
Location is very close to high street. Access was quite convenient from a counter at building across the hotel. We love the cosy room set up. But a bit of struggle to fiddle with smart TV remote control with Korean texts.
Response from Property: Hello, did you have a nice rest? We will do our best to fix any inconveniences. Thank you. Have a happy year.
NURAFIFI
Deluxe Twin Room
Stayed in Feb 2024
Family
1 review
10/10
Outstanding
Posted on Mar 8, 2024
it was my first time in Suwon ( with a tight budget ) , but the hotel exceeded my expectations with their facilities and services.. the hotel is in great location too, few minutes walk from suwon station..and everything is in walking distance which is great
Response from Property: Nice to meet you, sirThank you for your valuable review.We will be a hotel floor that strives to provide better service and travel next timeThank you.