Home Inn Neo (Suzhou Humble Administrator's Garden Museum) Reviews
Home Inn Neo (Suzhou Humble Administrator's Garden Museum)
No.17 Beiyuan Road, Gusu District, Suzhou, Jiangsu, ChinaView Hotel Details
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Guest Reviews of Home Inn Neo (Suzhou Humble Administrator's Garden Museum)
9.6/10
Excellent
3111 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities9.5
Service9.7
Cleanliness9.6
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All reviews(3111)
Positive reviews(3058)
Reviews with photos/video(375)
Convenient location(629)
Close to scenic area(302)
Friendly front desk staff(268)
Classy environment(239)
Easy to get around(226)
Large rooms(127)
Tasty coffee(17)
Negative reviews(53)
Guest User
Suite
Stayed in Mar 2025
Travel with friends
3 review
9.5/10
Amazing
Posted on Apr 3, 2025
Everything ok,the hotel near attraction places but the room is a bit dirty, already ask the cleaner to clean up the room,the towel we use to wipe the floor and it's show how dirty the floor, lucky the staff is friendly and ready to help cleaning our room...
Response from Property: Dear valued guest, thank you for choosing to stay at our hotel. We sincerely apologize for any inconvenience you may have experienced during your stay. We take your feedback very seriously, especially regarding the floor stains. Our housekeeping team cleans the floors daily according to a detailed cleaning schedule. Thank you for your feedback and guidance. We look forward to welcoming you back. Wishing you a pleasant life, thank you!
Ng VJY
Superior Double Room
Stayed in Oct 2024
Solo travellers
4 review
10.0/10
Outstanding
Posted on Nov 16, 2024
Love the vibe of the space, an escape from the city and bustle yet close to tourist attractions. A short walk to ping jiang lu though didi is really affordable given the distance. Staffs are attentive and helpful. Only downside was the renovation works of the restaurant beside the hotel. But i trust they are completing them soon. Besides some noise, it was a great stay! Even aft I have checked out, they still allowed me to do laundry and even helped to transfer it to the dryer while i was away exploring the city so that i can come back to dried laundry.
Another plus is their beautiful courtyard for me to 打卡 (suzhou wall painting)without the crowd!
6/8
Response from Property: [Free Parking], [Free Self-service Laundry, Luggage Storage] Dear guests: I am very glad to know from your message that you have left such a good impression, and it is our greatest honor to be recognized by you, and it also gives us great motivation, and we are warmly looking forward to your visit again!
Guest User
Family Room
Stayed in Nov 2024
Family
3 review
10.0/10
Outstanding
Posted on Dec 15, 2024
Nice environment, nice staff and location is easy to access all area.
Response from Property: No matter whether it is spring, summer or autumn and winter, warm greetings will always accompany you, no matter whether it is south or north, good wishes will accompany you! Thank you for your careful comments on Xiaoru, and look forward to meeting you again!
Tay Boon Kiat
Business Queen Room
Stayed in Nov 2024
Couples
5 review
9.5/10
Amazing
Posted on Dec 12, 2024
Nice clean family style environment. Polite and helpful staff. Quiet n peaceful environment. Walking distance from transit station, food and museum. 😊
Response from Property: [Free parking, near Subo subway entrance of Humble Administrator's Garden], [Free self-service laundry room, luggage storage] Dear customers, hello! What the hotel will always present to you is a quiet, comfortable, a surprise and a dedicated service. As long as you like it, I look forward to your coming again! I wish you a happy life!
cckent
Suite
Stayed in Oct 2024
Travel with friends
5 review
9.5/10
Amazing
Posted on Feb 8, 2025
The hotel is great! The room was very clean and comfortable. The only downside is that it's a bit far from a convenience store and the metro station. However, the hotel manager was incredibly helpful—she assisted us in arranging a trip to Nanxun Ancient Town. There's also a nice restaurant next to the hotel, and the food there is both delicious and satisfying.
Overall, I had a great experience and would recommend it!
Response from Property: 【免費停車、近拙政園蘇博地鐵口】、【免費自助洗衣房、寄存行李】尊敬的顧客您好!酒店永遠呈現給您的,是一份靜謐,是一份安逸,是一份驚喜,更是一份用心的服務,衹要您喜歡就好,期待您的再次光臨!祝您生活愉快!
Guest User
Business Queen Room
Stayed in Sep 2024
Couples
3 review
8.5/10
Very Good
Posted on Oct 29, 2024
Lovely hotel! We booked a non-smoking room. We haven't smelled any smoke in the whole hotel, very good! We also made use of the washing facilities. The personnel was very helpful in explaining how the washing machine and dryer worked. There was also a waiting place if you dont want to wait in your room. In 30 minutes your clothes are washed, in another 30 min the clothes are dried. No soap is needed, the machine adds this itself.
Response from Property: [Free parking, near the Humble Administrator's Garden Subo subway entrance], [Free self-service laundry, luggage storage] Dear customers! The hotel will always present you with a quiet, a comfort, a surprise, but also a attentive service, as long as you like it, look forward to your visit again! Have a great day!
Shu Ying
Family Room
Stayed in Sep 2024
Couples
5 review
10.0/10
Outstanding
Posted on Nov 1, 2024
Good hotel service. Location of hotel nearby many attractions. Hotel is clean, big and no smelly.
Response from Property: [Free parking, near the Humble Administrator's Garden Subo subway entrance], [Free self-service laundry, luggage storage] Dear customers! The hotel will always present you with a quiet, a comfort, a surprise, but also a attentive service, as long as you like it, look forward to your visit again! Have a great day!
Guest User
Superior Double Room
Stayed in Aug 2024
Solo travellers
3 review
10.0/10
Outstanding
Posted on Sep 16, 2024
Room is clean and front counter staffs are friendly. Not so near to metro even thought it is within walking distance. Hotel is within walking distance to humble administrator's garden and pingjiang street though.
Streets along the hotel can be quite quiet at night as not a lot of stores are nearby.
Response from Property: [Free parking], [Free self-service laundry, luggage storage] Dear guests, I am very glad to learn from your message that you have left such a beautiful impression. It is our greatest honor to get your recognition, and it also gives us great motivation. We warmly look forward to your visit again!
TC_Lau
Superior Double Room
Stayed in Dec 2023
Couples
12 review
9.0/10
Great
Posted on Jan 29, 2024
The hotel is in a very good location, near all major attractions. Located in a not too busy part of town, reasonably quiet for good night sleep. Checking in and out is a breeze with booking through trip.com. Breakfast is local Chinese food with 4 choices, simple but fulfilling. Highly recommended for budget travelers, couples and families.
Response from Property: Thank you for choosing the Humble Administrator's Garden Museum Store! Travel outside is a comfort, to be a cordial, to be a warmth, how can we not strive to meet your wishes, because this is also our wish, willing to come to the hotel every VIP is happy!
Guest User
Guestroom
Stayed in Aug 2024
Family
8 review
9.5/10
Amazing
Posted on Sep 22, 2024
Room is good with free laundry. Location is really the big drawcard at this hotel.
Response from Property: [Near Pingjiang Road], [Free Parking], [Free Self-help Laundry, Luggage Storage] Thank you for your kindness. What Xiaoru wants to do is to satisfy the guests' stay experience, advocate neighborhood service, bring guests the warmth like "home", and let you enjoy a pleasant trip. I look forward to your visit!
George_WONG
Suite
Stayed in Sep 2024
Family
9 review
9.5/10
Amazing
Posted on Nov 13, 2024
We stayed three days here. Good value for the price. Would recommend it.
Response from Property: 尊敬的賓客您好!非常感謝您的入住與讚賞,很高興能為您的出遊帶來美好的時光,您的讚賞給予酒店很大的鼓舞,也是我們進步的動力、我們會繼續保持熱忱.致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的光臨!歡迎您在回來體驗,祝您生活愉快!
venus
Business Queen Room
Stayed in Jun 2024
Travel with friends
1 review
9.0/10
Great
Posted on Jul 10, 2024
Everything from the room's cleanliness to the staff's service is great. The only problem is the "view" that we got was just a window to a corridor where staff walk pass. A 10 minutes walking distance to the nearest metro.
Response from Property: 尊敬的客人:您好!非常感謝您此次旅途選擇了我們蘇州拙政園博物館如家,您的讚美是對我們的最大肯定!關於您反饋您入住的房間窗户在走廊,這邊有看到您預訂的是商務大床房,此房型為無窗房型,這邊幫您排了一個靠走廊的窗户。建議您下次入住把您的需求告知前台,選擇合適您的房間,給您一個更好的入住體驗,祝您生活愉快~
Guest User
Family Room
Stayed in Sep 2024
Travel with friends
1 review
10.0/10
Outstanding
Posted on Oct 20, 2024
The staff here is good and polite.
Room is clean and comfortable
Response from Property: [Free Parking], [Free Self-service Laundry, Luggage Storage] Dear guests: I am very glad to know from your message that you have left such a good impression, and it is our greatest honor to be recognized by you, and it also gives us great motivation, and we are warmly looking forward to your visit again!
Jade26
Suite
Stayed in Nov 2023
Family
8 review
9.0/10
Great
Posted on Dec 28, 2023
Hotel is nicely located near the tourist attraction. Room has a good living space for four. Housekeeping is properly done daily. The hotel front desk is helpful and friendly.
Response from Property: Distinguished guests; Hello! We are very happy to see your comments ~ Your praise is our greatest motivation. I wish your family a happy journey and hope to meet again next time. We will do our best to provide you with better service! Love you, Xiaoru!
Thum Jia Ye
Queen Room
Stayed in Apr 2024
Couples
4 review
9.0/10
Great
Posted on May 25, 2024
I have wrongly booked the hotel. My intention is to book the branch in Ping jiang road. However, it is also not a bad option to stay here. The building is new, very clean, laundry room with washer and dryer foc detergent. Just the room is quite small. Limited walking area on the floor with 2 x 24' luggage. Air-conditioning works well, cooling in very short time. Staff is friendly. The location is near to Humble Administrator's Garden. We take DIDI ( e hailing) to all the attractions, the DIDI fares is affordable (cheaper than Malaysia as they using electrical vehicle)
Response from Property: 【Near Pingjiang Road, Humble Administrator's Garden, Museum】【Free Self-service Laundry, Luggage Storage】Dear guests, thank you very much for your praise of our hotel, we will continue to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and have a great trip!