UrCove by HYATT Suzhou Shantang Street

This was my first stay at a Hyatt Group hotel. First, the good points: The location is great, just two subway stops from Suzhou Station. You can take the elevator up from Exit 9 or 10 and walk to the hotel in 5 minutes. There's a Starbucks downstairs and a spacious hotel lobby. The room was large; I was upgraded to a business room on the 26th floor. It faced north, which was nice in summer as it didn't get direct sunlight. Toiletries, slippers, and two bottles of water were provided. The mini-fridge also had complimentary Sprite, soda water, soda crackers, and Oreos. The shower pressure was excellent, and the air conditioning was adjustable. You can order takeout, and a robot delivers it to your room. Ctrip points could be used for a discount. ——————————————————————— Now for the complaints: The three-part bathroom (toilet, shower, sink) is a good concept. However, there's no place to put clothes. Before showering, you have to completely undress to go in, and then it's chilly when you come out. I suggest adding a chair or a clothes rack. There's no trash can by the sink. You either have to use the small one in the toilet area or walk all the way to the sofa area to throw things away. It's very inconvenient. There should be one by the sink. The same goes for tissues; there should be a box by the sink. The pillows were too soft, and no memory foam pillows were available. The coffee machine at the mini-bar had a very dirty water reservoir. While the snacks in the fridge were complimentary, the soda crackers contained palm oil, which is quite unhealthy. Soundproofing was just average. The seal on the bathroom door was no longer sticky. The room lighting was too dim at night, not enough light. Overall, this was my first time here, and I won't be coming back. If it weren't for the Ctrip points discount, I wouldn't have booked it myself. Aside from the location, I didn't experience the luxury I associate with Hyatt.

The hotel's location is excellent, and the underground parking lot has plenty of spaces, making it very convenient for self-driving guests. The 26th-floor room offers a wide-open view, with the night scenery around Shantang Street fully visible. Mr. Muzi, a staff member, was enthusiastic and provided attentive service, answering all our questions. Although we missed breakfast because we woke up too late, the hotel's century-old Songhelou restaurant set up a deli stall outside in the afternoon. We couldn't resist buying a few items to take back to Shanghai to taste. The flavor was superb, truly living up to its reputation as a century-old brand.

The room is super spacious, and the bed is quite large. Being on a higher floor, the view is great. The surrounding area has plenty of shops and restaurants, and it's not far from Hanshan Temple, Taohua塢, and Pingjiang Road. There are lots of dining options downstairs and nearby, including a Starbucks right on the first floor. Breakfast was plentiful, and the service was good. The only thing is there were a lot of guests during the summer.

Very good, we had a comfortable stay and my family was very satisfied. The smart voice assistant was a nice touch, and the room was cleaned daily.

The hotel room was spacious and the stay was excellent. A special shout-out to Duo Duo, who was very thoughtful. Check-in was fast, and the room assigned was also great.

Facilities: Clean, tidy, and very comfortable. Service: Attentive and patient! Really excellent, they even offer shuttle service to scenic spots, super good! Environment: Very comfortable, the room is incredibly spacious, and the bedding is very cozy, I love it! The breakfast is also fantastic! Minibar: Very good.

The environment was very clean and the location was excellent! I'll definitely come back again!

First off, parking was a nightmare. There were no clear signs, and after calling reception, I finally found the parking entrance. The security guard kept repeatedly asking if I was a guest or not before letting us park. Secondly, when checking in, I requested a high floor. The front desk attendant assigned me to the 19th floor. However, I had checked beforehand and knew my room type was located between floors 19-28. They eventually gave me a room on the 27th floor, but it had an odor. In the end, we reluctantly stayed in the room the front desk initially assigned us. The smart speaker (Xiao Du) wasn't very smart either; we had to call reception to get slippers for the kids. The hotel's location is excellent, and the hardware is good, but the cleanliness was poor. The bedding was wrinkled, and there was toothpaste residue on the side of the sink. Breakfast was sufficient to fill up but not particularly varied, considering the hotel's positioning. Elevator wait times were long. Check-out was likely busy, as there was only one person at the front desk, so there wasn't really any service to speak of. After checking out, they asked for a good review, but I honestly couldn't give one. The overall experience was not good, though I understand these issues aren't the fault of the frontline staff. Please don't contact me for a follow-up; I don't like being disturbed. I just wanted to share my honest experience.