Vienna Hotel (Suzhou Wujiang Bus Terminal) Guest Reviews
4.7/5
Outstanding
490 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(490)
Positive reviews(482)
Reviews with photos/video(50)
Friendly front desk staff(74)
Easy to get around(52)
Delicious breakfast(31)
Close to metro(20)
Perfect for business trips(17)
Stayed multiple times(11)
Convenient parking(11)
Excellent room layout(8)
Negative reviews(8)
LiudehuaA
Business Room (2 Beds)
Stayed in Aug 2024
Other
5 review
5.0/5
Outstanding
Posted on Oct 10, 2024
服务很热情!n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n
Response from Property: 尊敬的賓客:您好!非常感謝您對我們酒店如此的青睞和喜愛!前進的腳步永不停歇,為了您的信賴,我們將更加堅持不懈,吳江維也納 酒店永遠屹立於這個城市,等候您的來臨!不見不散哦!祝:笑口常開!
Sumudu D. Herath
Business Room (2 Beds)
Stayed in Nov 2023
Solo travellers
5 review
3.0/5
Posted on Jan 18, 2024
Very average hotel..but the location is good if you want to travel pudong next day.
Response from Property: We are sorry to have given you a bad experience, your feedback is vital to us. We are deeply sorry that our service failed to satisfy you. We sincerely appreciate your feedback and will take immediate steps to correct the error. We are very sorry and wish you every day happiness for the rest of your life.
Zhendehenzhuangyan
Business Room (2 Beds)
Stayed in May 2024
Business travellers
15 review
4.7/5
Amazing
Posted on Jun 23, 2024
The hotel is in a very good location, very close to Wujiang bus station and subway station. I have stayed there several times and it is very convenient to travel. The hotel facilities and sanitary conditions are okay. The receptionist was polite.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and are always ready to welcome you back at any time.
Yiluqianxinglvtu
Business Room (2 Beds)
Stayed in May 2024
Business travellers
18 review
5.0/5
Outstanding
Posted on Jun 17, 2024
I was so exhausted that I rushed to the hotel at around 11pm on the 16th. The room arranged by Xiao Zhang, the pretty girl at the front desk, was very good and very quiet. She told her the place for late night snacks in a soft voice and said hello at any time. The service was so good that the boss wanted to give her a raise. Salary, I won’t come to stay if I don’t see her again next time😜
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and are always ready to welcome you back at any time.
zhuangyu
Business Room (2 Beds)
Stayed in Apr 2024
Couples
83 review
5.0/5
Outstanding
Posted on May 19, 2024
The location is good, very close to the subway station and the bus station, and there is a bus stop at the door, so the transportation is extremely convenient. The door is luxurious, the room is large enough, clean and hygienic, with complete facilities, and the central air conditioning is powerful
The service attitude at the front desk is very good. There are not many places to eat around, but you can order takeout, which is very convenient.
The bath water is very strong and very comfortable! All very satisfied!
Original TextTranslated by Google
6/7
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and are always ready to welcome you back at any time.
Anonymous User
Superior Double Room
Stayed in Oct 2024
Booked for others
7 review
5.0/5
Outstanding
Posted on Nov 11, 2024
The service is very good and very clean. You can tell them if there is no water, but the breakfast is not very rich.
Original TextTranslated by Google
Response from Property: We are so lucky to meet you. Thank you very much for taking the time to write down your valuable review. Your review is our greatest motivation! Attentive service will give you a different experience!
Guest User
Business Room (2 Beds)
Stayed in Jul 2024
Family
2 review
4.5/5
Great
Posted on Aug 26, 2024
Facilities: Only two washing machines need to be improved
Service: The round-faced girl with glasses at the front desk likes her 👍 and is enthusiastic and helpful to guests.
Hygiene: However, we still need to pay attention to do better.
Environment: Very quiet and far away from Suzhou City
Transportation: Bus, subway, etc.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. We will definitely work hard to improve the washing machine. The hotel is currently making further upgrade plans. Everything we do is to bring a different vacation to every guest. Experience, we are really touched to see your satisfaction and affirmation. We will continue to work hard and are always ready to welcome you back at any time.
Guest User
Standard Double Room
Stayed in Apr 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on May 27, 2024
Could you please give me a good review? [Happy]
The room is clean, the front desk staff is friendly and convenient.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home when you stay in Vienna. We look forward to your coming again to review our progress, and wish you a happy day!
Guest User
Superior Double Room
Stayed in Apr 2024
Couples
3 review
4.5/5
Great
Posted on May 5, 2024
Good things: The house environment and facilities are good, clean and tidy, and close to the station.
Disadvantages: The sound insulation of the house is too poor, all kinds of sounds are very noisy, you can still hear the sound of cutting and exhausting in the morning, and the sound of floor drain and running water is also very loud. In summary, the sound insulation is not good.
Original TextTranslated by Google
Response from Property: We greatly appreciate your correction. We always aim to provide comfortable and high-quality services, and we deeply apologize for the inconvenience caused by this sound insulation issue. We will repair it as quickly as possible and ensure a peaceful stay for you and all our customers. Thanks again for your feedback and please feel free to contact us if you have any additional questions or need help.
Anonymous User
Standard Double Room
Stayed in Sep 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 25, 2023
Very clean and tidy, very close to the bus station and subway, very convenient.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and are always ready to welcome you back at any time.
Anonymous User
Business Room (2 Beds)
Stayed in Jul 2023
Business travellers
1 review
5.0/5
Outstanding
Posted on Aug 8, 2023
The service attitude is very good! The surrounding supporting facilities are all available. Traveling is very convenient, opposite the station and Metro Line 4. The breakfast is very rich and the front desk staff is very nice
Original TextTranslated by Google
Response from Property: The breeze blows by, leaving crimson and brilliance behind. Sit quietly in the time lane and watch the flowers bloom on the other side. Waiting for your return! ----------------------------Vienna Hotel (Jiangsu Suzhou Wujiang Bus Terminal Store)
Guest User
Business Room (2 Beds)
Stayed in Nov 2023
Business travellers
4 review
5.0/5
Outstanding
Posted on Dec 26, 2023
I have stayed here several times. The rooms are clean and the receptionist is friendly. The breakfast is also good. Shopping and dining around are also convenient. There are subways and long-distance stations, and the transportation is also very convenient.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Wujiang Vienna Hotel will always stand in this city, waiting for your arrival! See you there or not! Wish you always smile!
haianmatou
Standard Double Room
Stayed in Sep 2023
Business travellers
23 review
5.0/5
Outstanding
Posted on Oct 29, 2023
The room is very clean and tidy, the service is attentive, it is quiet during the night break, the breakfast is rich, and the surrounding environment is also good. There are buses and subways, and the transportation is very convenient. I will stay here again next time I am on a business trip.
Original TextTranslated by Google
Response from Property: Hello! Thank you for your 5-point review! Every city always has reasons for people to miss it, every season has scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope Wujiang Vienna will be the warmest and unique one in your memories! Come back often and wish me well!
sitaraaaaaaa
Standard Double Room
Stayed in Sep 2023
Couples
6 review
1.0/5
Posted on Oct 4, 2023
The carpet smells stinky when you open the door. There is a smell of feet when you open the door. The soundproofing is super bad. The sound of switching lights on and off next door is clear. There is no soundproofing in the pipes. There is a buzzing sound in the shower room next door. Cannons are fired every hour in the community behind them starting at 5am. Where is the accommodation? I am here to suffer.
Original TextTranslated by Google
Response from Property: Dear guest, hello! First of all, thank you very much for choosing our hotel and for reflecting on the situation of some hotels. We feel deeply guilty for not being able to give you a quiet and comfortable stay. We hope you can give us another chance in the future. If you have any questions during your stay, you can call our front desk. Our front desk is staffed 24 hours a day and will help you solve any problems as soon as possible. We will strengthen the hotel's software and hardware facilities and service quality. As for setting off firecrackers, weddings peak during the National Day period, so we have no control over this. We are deeply sorry for not being able to let you have a good rest. Please accept our most sincere apology and look forward to your next inspection! wish you a happy life! Our hotel is located next to Wujiang Bus Station, with convenient transportation. There is a food court, supermarket, etc. nearby and we look forward to your visit again!
Guest User
Business Room (2 Beds)
Stayed in Aug 2023
Solo travellers
17 review
4.7/5
Amazing
Posted on Sep 26, 2023
It is a convenient location to go to Dongri, an old town, and is near Ujang Bus Terminal. The location and facilities are great. Although accessibility to the city is poor, it is good to be able to take Line 4 in one go.
Original TextTranslated by Google
Response from Property: Dear customer, Weiwei can bring such a beautiful experience to your trip. We look forward to your next visit.